Customer Service High School

ELAINE HARRIS

***** **** **** #* *********: 708-***-****

Mokena, Illinois 60448 Email: *********@***.***

SU M M A R Y

Dynamic, reliable and hard working administrative professional with a wealth of experience providing top-notch

support to supervisors, co-workers and customers. Excels at maintaining efficient operations, achieving goals

and completing projects in deadline-oriented environments without sacrificing service quality. Computer skills

include Microsoft Word, Excel & Outlook, Oracle and proprietary computer systems. Expertise includes:

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Customer Service & Support Independent Judgment & Exercising Discretion

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Filing & Recordkeeping Scheduling Appointments & Meetings

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Screening Callers & Visitors Customer Complaint Handling

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Preparing Letters & Emails Handling Multiple Time-Sensitive Projects

EXPERIENCE

4/2010 to 11/2010

THE HORTON GROUP, Orland Park, Illinois

Administrative Assistant

Maintained a high level of administrative support while serving as first line of customer contact for all

incoming calls.

• Received incoming calls over a five-line phone system, answered questions, provided information and

transferred calls to various insurance agents.

• Prepared a wide range of form letters and sorted/scanned mail into agents’ electronic mailboxes.

• Followed up on towing service bills to ensure timely fulfillment of customer reimbursement.

11/1989 to 9/2009

PANDUIT CORPORATION, Tinley Park, Illinois

Client Coordinator (1996-2009)

High-volume positions requiring an exceptional level of customer service, assisting customers and sales

representatives in developing competitive pricing quotes for Panduit products. Responsibilities included a large

amount of phone communication, scheduling appointments, general reception, filing and preparing mailings.

• Provided articulate, courteous and helpful assistance during all telephone interactions, ensuring a sense of

urgency and focus on quality in all customer communications.

• Prepared Microsoft Excel spreadsheets using part numbers, quantities, pricing and other data for tracking

and competitive analysis.

• Collaborated with sales representatives to gather customer specifications and prepare pricing quotes;

independently made pricing decisions/adjustments within approved range.

• Processed up to 40 calls per day, along with numerous emails, and established/adjusted appropriate

pricing quotes within 24 hours (often less).

• Researched product information across the Internet for competitive analysis.

• Maintained inventory of office supplies and ordered replenishment of items as needed.

S w i t c h b o a r d O p e r a t o r (1990-1996)

Provided a high degree of service and assistance to customers, vendors, co-workers and the public in screening,

transferring and taking messages from incoming calls. Operated a multi-line switchboard with more than 100

extensions, fielding up to 5,000 calls per day. Fast-track promotion from Warehouse Packager.

EDUCATION

CRETE-MONEE HIGH SCHOOL, Crete, Illinois

High School Diploma

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