Regional Account Manager

Candice Zizilas, RN, BSW

Address: ***** ***** ***** ***, **. Myers, Florida 33913

Mobile: 407-***-****

E-mail: ************@***.***

Director - Nursing and Health Services

Area of Preference: Florida

QUALIFICATIONS PROFILE

Dynamic, dedicated, and articulate professional with more than 16 years of extensive background in nursing, pharmaceutical, and healthcare administration honed through experience as hospital based educator and medical sales representative. Knowledgeable of various facets of patient centered care, clinical protocols, and physician based hospital patient care and training. Capable of setting and achieving high standards of quality and building a productive team. Skillful at utilizing various training requirements and tools for hospital achievement. Equipped with strong communication, interpersonal, and organizational skills. Bilingual in English and Spanish. Technically well-versed in using Microsoft PowerPoint, Excel, and Word as well as Epic, Allscripts, and Salesforce.com.

AREAS OF EXPERTISE

Direct Patient Care Clinical Operations Care and Hospital Organization Program Management Resource and Service Management Public Relations and Marketing Staff Training and Development Staff Coordination

PROFESSIONAL EXPERIENCE

CVS/Caremark – New York, NY

Director of Provider Services Apr 2012–Present

Facilitate clinical consulting; provider education and infusion DRGs; pharmacy; and medical benefits investigations. Take full accountability in providing patient centered care as well as administering inpatient and outpatient follow-up and insurance case.

- Oversaw the coordination of nursing support services for Cornell, Mt. Sinai, North shore, Lenox, and other hospitals across New York City area.

Family Medical Center – New York, NY

Labor and Delivery Registered Nurse (per diem evening, nights and weekends) Jan 2010-Present

Hold responsible for maintaining infection control and providing safety in patient care. Demonstrated proficiency in operating medical equipment properly. Guarantee that therapeutic regime is followed in accordance with patient diagnosis and changes in condition. Gather and documented nursing admission assessment data and prepared discharge planning. Ensure the accurate documentation of plan of care through EPIC, and notify the doctors as necessary.

- Determined patients and families’ level of understanding of the medical condition.

- Defined the needs of the patient through identification of deviation from normal in physiologic parameters; interpretation of cardiorespiratory and hemodynamic monitoring data; and assessment level of comfort-pain/distress.

- Directed the application of nursing and medical interventions for patients within the district.

Endo Pharmaceuticals – New York, NY

Surgical Nurse Trainer Jun 2010–Jun 2012

Evaluated competency gap and learning needs of the physicians and staff. Presided over current clinical programs and rendered scrub and circulating training and guidelines to customers within the operating room (OR) and Post-Anesthesia Care Unit (PACU). Took part in facilitating the pharmacy, anesthesia, and grand rounds.

- Actively participated in major conferences to develop business leads and opportunities as well with the preparation of key opinion leader (KOL) product training and product management.

- Facilitated training and provided assistance to pain and surgical franchise.

- Obtained the Association of periOperative Registered Nurses (AORN) certification.

Takeda Pharmaceuticals – New York, NY

Senior Hospital Manager Specialist MSF Apr 2007–Jun 2010

Supervised 14 employees for field hospital clinical sales practices and encouraged professional development and product uses.

- Contributed to several committees concentrating on patient safety, contraindications, and tolerability profiles.

- Administered clinical consultation with key hospitals, centers, and private offices throughout Manhattan as well with specialty doctors, including cardiologists, nephrologists, gastroenterologists, rheumatologists, anesthesiologists, and endocrinologists.

- Organized and scheduled physician journal meetings, round tables, and speaker programs to educate various disease states.

Merck & Co Inc. – NYC and FL

Cardiovascular Nurse Liaison Regional Trainer Nov 2004–Mar 2007

Conducted training and developed clinical continuum for 69 specialty representatives. Rendered consultative support to pain centers in order to acquire Vioxx product recall and administered re-education.

Abbott Laboratories (formally Knoll) – Tampa, Florida

Senior Pharmaceutical Representative Nov 1999–Jul 2004

Oversaw the overall marketing and sales aspects at key hospitals, clinics, and laboratories throughout Central/South Florida area. Sustained coordination with pharmacy business managers, department heads, pain management centers, endocrinologists, neurologists, urologists, GI, RA, and internal medicine physicians.

EDUCATION AND CERTIFICATION

Master of Science in Nursing/Nurse Practitioner Master of Healthcare Administration, In Progress

University of Phoenix, Jersey City, NJ Expected Completion Date: Dec 2013

Associate’s Degree in Nursing - St. Paul's School of Nursing, Whitestone, NY Dec 2011

Bachelor of Social Work - Florida State University, Tallahassee, FL Apr 1994

Certified Case Manager (CCM) Aug 2013

Miller Heiman, SPIN, and Professional Sales Certification

Basic Life Support (BLS) Certified

AC/Post-Anesthesia Care Unit (PACU)/Scrub Nurse Certification

Registered Nurse (RN) – License FL RN9356550; NY 653953-1

AWARDS AND HONORS

- Rookie of the Year - Pharmacy contracts 2012

- 100% accomplishment of goal in 4 quarters 2011

- President’s Club Winner, 2009-2012

AFFILIATION

Asthma Clinical Research Network (ACRN) Family Nurse Practitioner (FNP)

CAN Acute Care Nurse Practitioner (ACNP)

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