Customer Service Sales

Rosita C. Dayao

**** **** ***. ** *: 253-***-****

Tacoma, WA 98422 C: 253-***-**** *******@*****.***

Objective: A career in hotel management, or a centralized call center and customer service

Qualifications:

- Twenty -two years experience in telephone sales and customer service

- Eight years experience as Sales Manager and subsequently as Director of Sales of a

luxury internationally renowned hotel chain

- Thirty plus years experience in the hospitality and travel industry sales and marketing

Professional Highlights

- Qualified membership for twelve years at an airline company’s 10% elite group of

agents making at least one million dollars in annual sales

- Received consistent complimentary reviews from clients and managers for great

customer service and sales performance

- Nominated as Best Sales Manager for the Asian region, Inter-Continental Hotels

- Prepared marketing plan, sales budget, and public relations action plan

- Managed corporate and travel accounts

- Negotiated and handled banquet and convention sales

- Solicited and managed European and Australian incentive tours

- Represented the hotel in travel marts and trade shows such as the Pacific Asia

Travel Association and the Asian Forum Travel Association

Education

- Masters degree with concentration in Educational Administration

University of the Philippines

- Bachelor of Science in Institutional Food Administration( Hotel and Restaurant

Management)

Philippine Women’s University

- Computerized training in airline reservations

Northwest Airlines/ Delta Airlines/KLM/Air France SkyTeam Alliance

Contact this candidate