Customer Service Manager
Resume:
margarita villa
Drive
Aurora, IL
60504
********@*****.***
objective
To Secure a position with a growing practice that
allows me to use my vibrant personality and
communication skills in a customer service
environment.
Experience
1/2010- 1/2012 Retina Associates
Tucson, Az
Front Office
Checked in patients upon arrival wich included:
Greeting patients, verified insurance and patient
demographics, collected patient copays and scanned
any new updates to be sent for immediate
verification.
Checked out patients wich included: Scheduling next
appointment per Doctor's orders.
Answered, screened and forwarded calls and
messages.
Scheduled appointments, canceled and rescheduled as
well.
Filing, collating of patient chart files and
patients correspondence.
End of day balancing and prepared next day
scheduled patient charts in time and Doctor order.
8/2005- 10/2008 Gentle Dental- Interdent
Inc. Tucson, AZ South Ridge, SC
Patient Care Coordinator
Answered, screened and forwarded calls and
messages.
Patient Data Entry.
Confirmation of all patient appointments
Verification and confirmation of insurance benefits
and eligibility.
Daily collections.
Followed proper protocol in filing patient
information and chart files.
Presented treatment plans and finance options.
Responsible for providers schedule, followed daily
and monthly goal standards.
2/2005- 6/2005 Oldcastle Glass
Bensenville, IL
Receptionist
Operated telephone system to answer, screen and
forward calls, and take messages.
Responsible for outgoing/ incoming mail, as well as
invoices.
Greeted visitors and determined nature of business
to direct them to appropriate person and notified
appropriate person of visitor arrival.
Assisted general manager in completion of data
entry.
Used bilingual skills for translating to management
from employees.
Sorted and filed paperwork.
10/2004- 1/2005 American Freedom Insurance
Arlington Heights, IL South Ridge, SC
Book Keeper/ File Clerk
Responsible for outgoing and incoming mail.
Sorted and filed mail to corresponding file.
Took messages and forwarded to corresponding
person.
Light data entry.
4/2001- 6/2004 Sparkle Cleaners, Incorporated
Tucson, AZ
Customer Service Representative
Provided over the phone and in person customer
service.
Provided cashier and money audit services.
Light data entry.
Responsible for closing and bank deposits.
1/2009- 5/2009 Delta Dental Of Illinois
Lisle, IL
Customer Service Representative
Over the phone eligilibility and verification of
dental insurance.
Over the phone claim status and verification.
High data entry.
Processed claims and appeals.
education
1998- 2oo1 Amphitheater High School Tucson, AZ
Interests
Enjoy physical fitness, music, and the outdoors. I
also enjoy literature and theater productions.
Tips
COMPUTER SKILLS: FAMILIAR WITH MICROSOFT WORD,
EXCEL, LOTUS NOTES, QSI 9.1, AND INTERNET PROGRAMS.
REFERENCES Languages: Outstanding ability to communicate
effectively, both orally and written in Spanish and
English.
Heath Bolin, Owner, Sparkle Cleaners, Inc. Tucson,
AZ
(520) 624- 2369.
Nancy Schuetz, Human Resources, Oldcastle Glass,
Bensenville, IL 800-***-****.
Karina Rodriguez, Office Manager, Gentle Dental,
Tucson, AZ
Kathleen Human, CSR Manager, Delta Dental, Lisle,
IL
Jackie Gonzales, Supervisor, Retina Associates,
Tucson Az.
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