Customer Service Manager

Cherie D. England

*** ******* ****** # *** ****: 857-***-****

Quincy, MA 02169 absx8d@r.postjobfree.com

Summary

A seasoned Professional and Leader with a proven track record working with

a fast paced challenging career-oriented position; which includes employee

supervision, inventory control, managing multiple, concurrent projects with

strong problem solving and follow-through capabilities. Looking for a

career to utilize my customer service and management skills that will allow

me to increase revenue and sound business practices for efficient long term

growth; while embracing the corporate vision and values of a progressive

organization.

Career Accomplishments

To help increase Simply Self Storage brand name in the Hingham, MA area at

4:00 am in November 2011(Black Friday) I placed over 700 flyer's out at

various surrounding malls on customers vehicles.

2011-Simply Self Storage -Highest Monthly Increase in Rentals for MA

District 2009- Simply Self Storage- Lowest Loss in Profit & Loss in MA

District

2009- Simply Self Storage- Marked improvements in Mature Property in Rental

Sales 2006-Used Car Factory Outlet- Salesperson of the Month

2005- Ameriquest Mortgage Company- Won Contest Trip to Hawaii 2002- Cache-

Won Secret Shopper Contest

2001-Cache- Won #1 Spring Dress Sales Incentive in Entire Company 2001-

Cache- Won Several Months for LY Figure Incentive Program

2001- Cache- Maintaining Highest Monthly UPT'S Status in Company on Regular

Basis 2001-2003-Cache-Coordinator Semi- Annual Southern Bride Fair-

including models, Fashion Show, Merchandising & Wardrobes

Professional Experience

Property Manager 08/2009 - Current

Simply Self Storage Tewksbury, MA

Network daily for continued increase of storage facilities revenue.

Demonstrate a complete understanding of customer needs and expectations and

provide the "Ultimate Customer Service Experience" at all times.

Responsible for responding to all current and prospective customers

inquires. Accurately handling cash and balancing receipts and making daily

bank deposits.

Review all Profit and Loss Reports daily and making necessary changes in

Report before forwarding to my immediate supervisor.

Open and close office daily.

Area Supervisor 05/2007 - 06/2009

Kohl's Trussville, AL

Assign task while training sales floor associates on time management

strategies to prioritize work and maximize productivity.

Provided daily motivation and solicitation of daily credit goals.

Assisted with interviewing, hiring, scheduling, payroll and other HR

duties. Accomplished excellent customer service daily.

Responsible for maintaining all soft line departments on sales floor.

Performed all Loss Prevention and Inventory Control Programs.

Sales Representative 01/2006 - 05/2007

Used Car Factory Outlet Birmingham, AL

Maintained daily and weekly inventory of vehicles.

Assisted customer's with the selection of purchasing vehicles while

providing excellent customer service. Responsible for Implementing &

Maintaining a program for Preferred Customers.

Updated and maintained customers records.

Mortgage Specialists 06/2005 - 01/2006

Ameriquest Mortgage Company Hoover, AL

Network daily for potential clients.

Structured loan proposals to achieve borrower's needs. Answered inquires

from existing borrowers on their loans.

Account Executive

American Classifieds

01/2005 - 06/2005

Vestavia Hills, AL

Received process and verified marketing ads before going to Press.

Write daily reports on customer accounts while maintaining existing

customers as accounts as well. Seek out new clients daily.

Deliver ads weekly while collecting monies owed.

Makeup Artist 02/2004 - 01/2005

Proffitts Birmingham, AL

Assisted with opening and closing of store.

Made frequent consultation with prospective customer and clients. Booked

appointments for preferred customer clientele.

Addressed customers and clients inquires and resolved complaints. Wrote

order supply requests to replenish merchandise.

Assistant/ Store Manager

Cache

01/2000 - 02/2004

Brookwood, AL

Delivered excellent customer service by greeting and assisting each

customer. Developed and maintained program for preferred customer

clientele.

Reorganized the sales floor to meet companies monthly directives.

Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts. Determined staff promotions and demotions, and

terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager

to Store Manager. Fulfilled customer shipping needs using UPS and USPS

methods.

Completed weekly schedules according to payroll policies. Trained assistant

managers on store procedures and policies. Trained staff to deliver

outstanding customer service.

Worked closely with the district manager to formulate and build the store

brand.

Addressed and corrected sales staff communication issues in a tactful and

effective manner.

Customer Service Representative

AAA

Updated members accounts daily.

Provided customer service to all incoming and outgoing calls. Assisted

members with receiving road side assistance.

Researched and addressed customer inquiries and resolved complaints.

Expense Coordinator

Marvin's

03/1999 - 01/2000

Hoover, AL

01/1998 - 03/1999

Leeds, AL

Updated spreadsheets daily operations.

Processed and posted all invoices for payment.

Verified and set- up new accounts.

Consolidated accounts receivable.

Researched outstanding debts for the various stores.

Assistant Store Manager

Dress Barn/Woman

Delivered excellent customer service by greeting and assisting each

customer. Stocked and restocked inventory when shipments were received.

Completed visual merchandising of all window displays.

04/1995 - 12/1997

Quincy, MA

Maintained daily record of all transactions to meet daily goal.

Responsibilities also included weekly layaway audits.

Trained staff to deliver outstanding customer service.

Contributed to merchandising ideas at team sale meetings.

Education/ Computer Skills

Trade School: Northeastern School of Broadcasting - 1994

Communications/Broadcasting

Quincy, MA

Communications: Quincy College - Communications 1994

Quincy, MA

Proficient working knowledge of Microsoft Excel, Goldmine, Word, Quicken,

Site-Link, Centershift, WordPerfect, PowerPoint

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