Customer Service Sales

Albert Anthony Theodore

520-***-**** ******@***.*** 9310 E. Anne Place, Tucson AZ. 85710

HIGHLIGHTS OF QUALIFICATIONS

* 18 years of experience in sales

* 20+ years of experience in supervision and management

* Very good with people and easygoing

* Patient: give customers and staff the time they need to absorb information

* Willing to share technical expertise with staff

* Acknowledged professional:

o Salesman of the Month 10 times

o Over Sales Quota Bonuses constant

* Computer literate: MS Word, Excel, Access, PowerPoint and Outlook; Windows 7 and XP; CAD; Yardi; e-mail; Internet

PROFESSIONAL EXPERIENCE

Sales/Customer Service

* Listened to customers to identify what they really wanted or needed

* Identified options satisfying customers wants or needs

* Explained options and pros and cons of each to customers

* Negotiated prices with customers

* Wrote up sales contacts

* Offered in-house or other financing to customers

* Upsold items

* Monitored any preparation of product prior to pickup

* Inspected product in accordance with customers requirements

* Ensured product available for customer pickup as scheduled

* Created and maintained customer electronic files

* Followed up with customer to ensure satisfaction with product and service

* Developed and maintained:

o Product expertise

o Positive, professional relationships with customers

o Results:

o Developed large client base

o Repeat sales

Management/Supervision

* Managed motor vehicle dealership daily business operations : up to $200K monthly

* Supervised sales staff of up to 40 individuals

* Interviewed prospective employees

* Hired new employees

* Instructed customer service orientation classes to new employees

* Scheduled up to 40 personnel weekly

* Approved vacations

Albert Anthony Theodore

520-***-**** ******@***.***

* Ensured adequate coverage during scheduled and emergency staff absences

* Monitored employees to ensure product knowledge, customer satisfaction and follow up

* Counseled employees on professional and personal issues

* Mediated conflicts between employees

* Terminated employees in accordance with company policies and procedures

* Created, developed and implemented used car department: up to $75K monthly

* Prepared financial contracts, weekly advertisements

* Oversaw finance contracts

* Prepared and completed monthly financial reports

* Briefed the owners on business status

* Developed incentive programs:

o Result: increased the dealerships revenues in the first quarter by 80%

* Managed, maintained and coordinated the delivery of $1M in vehicle merchandise inventory

* Updated status of business operations daily

* Managed, supervised, coordinated and implemented daily requirements for 175 rental units on 18 acres over a 14-year period

* Ensured that each unit was fully functional in accordance with guidelines specified by the state of Arizona

* Effectively communicated between the tenants and staff to negate any confusion concerning maintenance repairs or updates

* Updated and/or repaired water, electrical, plumbing, gas and mechanical systems as rentals were refurbished or in tenant-occupied units

* Identified priorities

o Result: reduced response time on work orders by 20%

EMPLOYMENT HISTORY

Assistant Maintenance Supervisor 02/1997 05/2012

Ridgewood Garden Apartments, Tucson, AZ

Salesman, O Rielly Chevrolet, Tucson, AZ 01/1993 07/1996

ADDITIONAL RELEVANT EMPLOYMENT

General Manager

Sales Manager

Salesman

Arata Honda, Burlingame, CA

EDUCATION/TRAINING

Computer: Hardware and Software, Pima Community College, Tucson, AZ

Real Estate Sales, Brodsky s School of Real Estate, Tucson, AZ

A.S., Business Management, DeAnza College, Cupertino, CA

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