Customer Service Real Estate
Resume:
Michelle B. Schmidt
Frankfort, IL 60423
Work Experience:
Office Administrator
• RE/MAX All Properties 2003 to 2009
Liaison between Support Staff and the Real Estate Agents and Broker/Owners
Experience in hiring/firing support staff, A/R, A/P, Payroll, Payroll taxes,
preparing 1099’s and W2’s - Software proficiency includes Lone Wolf (a specialized real
estate accounting program for the computer), Windows 95, 98, 2000, XP, Vista & 2007
Microsoft Word, Excel & Publisher - Excellent telephone customer service skills
Licensed Assistant to Kara Moll and Real Estate Sales (2006-2009) - Administrative
Assistant (2006 & 2011) for Kara Moll – duties included Data base entries, File/client
follow up, mailings, listing packets, client relations/customer service, answering phones,
taking pictures of properties.
Contract/Temporary – Administrative Assistant
• Frankfort Chamber of Commerce 2011
General office, phone and computer work - scanning news paper articles for electronic
archive, Proof reading News Letters and other documents, collating mailings and more.
Travel Consultant
• Lincoln Travel and Cruises 1998 - 2003
Leisure/Corporate Travel - Experience in Airline, Automobile and Hotel Reservations
Cruise Travel - Independent and Escorted Leisure/Tour Packages
Excellent telephone customer service skills - Software proficiency includes Apollo for
Windows & Windows 95,98,2000, XP & Vista, Microsoft Word, Microsoft Excel,
Leisure Shopper in Apollo and Perfect Works
Outside Interest:
Amateur Rose Growing 1965 – 2004
During which time I was a member of Northeastern Illinois Rose Society and the
American Rose Society. In the 1980’s into the early 90’s I held several positions on the
NIRS board of directors including President. I helped with our two largest fundraisers, the
first being our Annual Rose show, securing locations, times, food, judges, the second was
our Annual Rose sale. I occasionally helped set up meetings at local halls and restaurants
and helped secure a location for one of our ARS functions the National Convention.
Lincoln-Way East Music Booster 1999 – 2006
I had two sons’ both involved in music at the local High School. In 2003, I held
the position of Ways and Means. I ran already existing fundraisers and helped
create and implement new fundraisers. From 2003 – 2006 I was in charge of
coordinating chaperones for the Marching Band field show competitions. During
that time depending on what was needed I helped secure hotels for over night
trips including meals for the almost 200 member Marching Band.
Education:
Information Professionals Real Estate courses winter 2005 – spring 2006
Wilfred Beauty Academy 1980 – 1982 (Teachers course 3 months stayed on as employee)
Pivot Point Beauty School 1978 – 1979
University of Iowa Fall 1977 – winter 1977
Ottumwa Heights Comm. Coll. 1976 - 1977
Highland Park High School 1972 - 1976
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