Customer Service Manager
Resume:
Susan Woodley
Entrepreneur Technical Specialist
Devry University
Charlotte, NC 28212 Home Phone: 704-***-****
Cell Phone: 704-***-****
Wonderful Day and Hello,
In response to your advertisement and the qualifications therein, I would like to be considered for the position available in your company. I acquired my B.S. degree in Technical Management, CIS in October of 2012 and feel I would be the best candidate for the position you are offering. I have a plethora of experiences, am an intelligent, enthusiastic hands-on learner with a great deal of ambition, and drive to succeed in all that I encounter.
Experiences in the colleges I have attended and the activities I have been associated with during the years of attending both online and on campus classes is part of the personal attributes I feel will allow me to be an asset to the company.
I attained my Associates Degree at Central Piedmont Community College.
During that time I mentored, tutored, and led workshops that enabled students to become master students. Personally, in 1997, I proposed, managed, and carried out a fundraiser event for students in need on campus. The group chosen raised enough money for three students to attain the needed items. I also worked in the office of Student Support Services as an office assistant with many duties assisting the office personnel and the students upon arrival. I worked in the front desk reception area and carried out the duties of that position as well as the other duties given to me by the upper staff members. The past
activities have built a pride and satisfaction.
Since that time, I have managed my own companies. I have two businesses I have begun and grown. One is a computer specialist company and the other is a quilts and crafts business. Both are doing well. I manage both with a one employee. My information technology, computer information skills and technical writing skills are extremely adept and I utilize them daily with the company and the clients I serve with fervor and initiative. Although both companies are doing well, I feel it best for my growth and success, I would benefit from working in a comapny with potential for growth, using all of my knowledge and skills. I think my abilities will be assets to the structure and responsibilities within your company.
Becoming a part of your company’s growth and success would be an honor and a very rewarding
experience. The duties mentioned the posting on beyond.com are definitely services, I feel, are comparable to the responsibilities experienced in the past. Being able to use all of the skills acquired through my educational advancements and experiences working with clients would be magnificent. The amalgamation of my history and the ascension of my future would be enhanced by the obligations of the position offered.
I welcome the opportunity to correspond with you about this position. I am in desperate need of employment.
My resume has been uploaded per your instructions. I may be reached at the numbers above.
Thank you in advance for your consideration and time.
Sincerely,
Susan B. Woodley
SUSAN WOODLEY
TECHNOLOGY SUMMARY
Degree: Bachelors of Science Technical Management, Specialized Courses in
CIS Analysis and Integration
Systems: Linux, UNIX, Windows 95 – Windows 8, 2K3, Novell NetWare, Mac
OS and Cloud and Wireless Technologies
Databases: Oracle, Relational Databases and Others, Access, and Excel with some
SharePoint experience
Languages: Visual Basic 2003-2010, HTML, SHTML, HTML5, CSS, C, C+, C#,
Java
All MS Office Suite, MS Project, MS Visio, VMware, Microsoft Platform of
Software:
OS, Smart Draw 2012, MindJet, PowerPoint, Excel, Access, LogMeIn
Remote Access Tools, Multiple Antivirus/Anti Malware and SpyWare
Utilities, AVG, Prevx, Networking Basics, W3C, EEE Consortium,
SDLC, Adobe, Dragon Speak, IE, Mozilla/FireFox, Safari, Google,
Google Chrome, Outlook Express, SharePoint and all Email Platforms
EXPERIENCE
Technical Support Specialist, Charlotte, NC 01/2007 –Present
Owner/Technical Support Specialist
Daily monitoring of software; monitoring and configuring servers; utilization of Avamar online backup
solutions, HP Services Manager, Server 2003 for password issues, review maintenance, and troubleshooting,
security platform configuration, systems maintenance and repair.
Teaching Clients all levels of computer usage, including software, security basics, typing, email,
applications usage, and technological languages
Management of computers, their peripherals, and hardware, servicing, assisting users, groups, servers,
printers, routers and cabling along with remotely accessing the computers for repair and maintenance.
Troubleshooting various issues to successful resolutions; ensure proper configurations of firewalls
and appropriate access to applicable software
Basic usage of VMware for virtual infrastructure and cloud infrastructure configurations; experience
with Multiple Windows OS, Blackberry, SharePoint, and IPhone set-up, updates and protocols.
Computer architecture and construction (repair, configuration, cleaning)
Technical troubleshooting within an enterprise environment including system failures, diminished
functioning, and data recovery; responsible for timely documentation
Provide high level support to both internal and external clients, as well as employees-
with resolutions to software and hardware issues
Utilization of Server 2003 including password resets, creating user profiles, scope of rights and
restrictions via active directory and basic maintenance.
Experience in use of Elementool (web based project management and issue tracking
Software. Reimaging of laptops, maintenance of operating systems, hardware, and software through updates,
removals or reinstallations.
Remote and Telephone Desktop Support with clients
Achieves exemplary customer satisfaction
Experience with Microsoft Online Services (Cloud) for Outlook.
Excellent troubleshooting skills, eagerness and ability to learn emerging software quickly as well as train
and mentor others.
Excellent Oral and Written Communication
01 /2009 –Present
“Crafty-Mamas”, Quilts and Handmade Crafts, Charlotte, NC
Owner/Designer/Crafter
Contracted to Design Jewelry, Quilts, and other hand crafted items
Substantial company growth; Built clientele from one to over 200
Manage Employee base of three
Maintain licensing, records and databases
Advertising
Marketing
Use of computer to embed and superimpose photos on cloth for items designed and crafted
Superb Organizational skills
Cleaning, Repair and Maintenance on machinery in shop
Superior Customer Service Skills
Excellent Verbal and Written Communication
Excellent Customer Service
Catherine’s, Charlotte, NC 08/2005-08/2006
Sales Associate
Central Piedmont Community College, Charlotte, NC 01/1996-01/2001
Office Assistant and Tutor
• Reception Desk – Answering phones, delivering messages, typing, database entry, copy/fax,
communicating with students as needed, workshop planning and delivery, PowerPoint presentations for
student workshops for Student Support Services
• Tutoring students in multiple disciplines, enforcing positive attitudes among students, planning and
carrying out raffles, fund raisers and assisting all personnel with daily duties
EDUCATION
DeVry University, Charlotte, NC 04/2009-10/2012
Central Piedmont Community College, Charlotte, NC 02/1994-05/2001
TECHNICAL SKILLS
• Microsoft Windows 2003 Server, Window XP, Windows Vista, Windows 7, Windows 8, installation,
configuration and administration.
• Database Administration, Systems Administration; DNS; DHCP, routing, remote access, TCP/IP
protocols and troubleshooting network connectivity.
• Windows 2003 directory services; LAN/WAN; Vista installation and configuration; maintenance of
routers, switches, hubs, firewalls, fault tolerance, RAM and hard drives (internal and external) USB
drive set up 2.0, 3.0.
• Experience in Toshiba, Compaq, Lenovo, Lenova, HP, Dell, Acer, Asus, Gateway, and Mac; repair,
troubleshooting, cleaning, upgrades, OS Installation, (Software and Hardware) configurations, BIOS, Set-up, Networking, Security planning and execution, firewall configuration, FreeWare, FireWire, system topology, EEE protocols, iPad, iPhone, Android, and Galaxy equipment. Experienced in HP, Kodak, and Cannon, Epson (laser and inkjet) printers repair, cleaning, installation and configuration.
VOLUNTEER & COMMUNITY SERVICE
• Safe Haven of Charlotte Mecklenburg
• New Born Nursery CMC
• 4-H Clubs of America
• American Red Cross
• Boys Scouts of America
• Girl Scouts of America
PROFESSIONAL AFFILIATIONS
• National Association of Professional Women
• Who’s Who Among Female Entrepreneurs
• Who’s Who Among National Female Business Women
• Who’s Who Among American High School Students
Reference
Mark Beals
General Manager
LGM LTD. 828-***-****
Denise Manigault 347-***-****
Dan Carter 919-***-****
Justin Skinner
Owner, QuestsMechotronics LTD. 704-***-****
Contact this candidate