April **, ****

Susan Woodley

Entrepreneur Technical Specialist

Devry University

**** ********** ****

Charlotte, NC 28212 Home Phone: 704-***-****

Cell Phone: 704-***-****

Wonderful Day and Hello,

In response to your advertisement and the qualifications therein, I would like to be considered for the position available in your company. I acquired my B.S. degree in Technical Management, CIS in October of 2012 and feel I would be the best candidate for the position you are offering. I have a plethora of experiences, am an intelligent, enthusiastic hands-on learner with a great deal of ambition, and drive to succeed in all that I encounter.

Experiences in the colleges I have attended and the activities I have been associated with during the years of attending both online and on campus classes is part of the personal attributes I feel will allow me to be an asset to the company.

I attained my Associates Degree at Central Piedmont Community College.

During that time I mentored, tutored, and led workshops that enabled students to become master students. Personally, in 1997, I proposed, managed, and carried out a fundraiser event for students in need on campus. The group chosen raised enough money for three students to attain the needed items. I also worked in the office of Student Support Services as an office assistant with many duties assisting the office personnel and the students upon arrival. I worked in the front desk reception area and carried out the duties of that position as well as the other duties given to me by the upper staff members. The past

activities have built a pride and satisfaction.

Since that time, I have managed my own companies. I have two businesses I have begun and grown. One is a computer specialist company and the other is a quilts and crafts business. Both are doing well. I manage both with a one employee. My information technology, computer information skills and technical writing skills are extremely adept and I utilize them daily with the company and the clients I serve with fervor and initiative. Although both companies are doing well, I feel it best for my growth and success, I would benefit from working in a comapny with potential for growth, using all of my knowledge and skills. I think my abilities will be assets to the structure and responsibilities within your company.

Becoming a part of your company’s growth and success would be an honor and a very rewarding

experience. The duties mentioned the posting on beyond.com are definitely services, I feel, are comparable to the responsibilities experienced in the past. Being able to use all of the skills acquired through my educational advancements and experiences working with clients would be magnificent. The amalgamation of my history and the ascension of my future would be enhanced by the obligations of the position offered.

I welcome the opportunity to correspond with you about this position. I am in desperate need of employment.

My resume has been uploaded per your instructions. I may be reached at the numbers above.

Thank you in advance for your consideration and time.

Sincerely,

Susan B. Woodley

SUSAN WOODLEY

TECHNOLOGY SUMMARY

Degree: Bachelors of Science Technical Management, Specialized Courses in

CIS Analysis and Integration

Systems: Linux, UNIX, Windows 95 – Windows 8, 2K3, Novell NetWare, Mac

OS and Cloud and Wireless Technologies

Databases: Oracle, Relational Databases and Others, Access, and Excel with some

SharePoint experience

Languages: Visual Basic 2003-2010, HTML, SHTML, HTML5, CSS, C, C+, C#,

Java

All MS Office Suite, MS Project, MS Visio, VMware, Microsoft Platform of

Software:

OS, Smart Draw 2012, MindJet, PowerPoint, Excel, Access, LogMeIn

Remote Access Tools, Multiple Antivirus/Anti Malware and SpyWare

Utilities, AVG, Prevx, Networking Basics, W3C, EEE Consortium,

SDLC, Adobe, Dragon Speak, IE, Mozilla/FireFox, Safari, Google,

Google Chrome, Outlook Express, SharePoint and all Email Platforms

EXPERIENCE

Technical Support Specialist, Charlotte, NC 01/2007 –Present

Owner/Technical Support Specialist

Daily monitoring of software; monitoring and configuring servers; utilization of Avamar online backup

solutions, HP Services Manager, Server 2003 for password issues, review maintenance, and troubleshooting,

security platform configuration, systems maintenance and repair.

Teaching Clients all levels of computer usage, including software, security basics, typing, email,

applications usage, and technological languages

Management of computers, their peripherals, and hardware, servicing, assisting users, groups, servers,

printers, routers and cabling along with remotely accessing the computers for repair and maintenance.

Troubleshooting various issues to successful resolutions; ensure proper configurations of firewalls

and appropriate access to applicable software

Basic usage of VMware for virtual infrastructure and cloud infrastructure configurations; experience

with Multiple Windows OS, Blackberry, SharePoint, and IPhone set-up, updates and protocols.

Computer architecture and construction (repair, configuration, cleaning)

Technical troubleshooting within an enterprise environment including system failures, diminished

functioning, and data recovery; responsible for timely documentation

Provide high level support to both internal and external clients, as well as employees-

with resolutions to software and hardware issues

Utilization of Server 2003 including password resets, creating user profiles, scope of rights and

restrictions via active directory and basic maintenance.

Experience in use of Elementool (web based project management and issue tracking

Software. Reimaging of laptops, maintenance of operating systems, hardware, and software through updates,

removals or reinstallations.

Remote and Telephone Desktop Support with clients

Achieves exemplary customer satisfaction

Experience with Microsoft Online Services (Cloud) for Outlook.

Excellent troubleshooting skills, eagerness and ability to learn emerging software quickly as well as train

and mentor others.

Excellent Oral and Written Communication

01 /2009 –Present

“Crafty-Mamas”, Quilts and Handmade Crafts, Charlotte, NC

Owner/Designer/Crafter

Contracted to Design Jewelry, Quilts, and other hand crafted items

Substantial company growth; Built clientele from one to over 200

Manage Employee base of three

Maintain licensing, records and databases

Advertising

Marketing

Use of computer to embed and superimpose photos on cloth for items designed and crafted

Superb Organizational skills

Cleaning, Repair and Maintenance on machinery in shop

Superior Customer Service Skills

Excellent Verbal and Written Communication

Excellent Customer Service

Catherine’s, Charlotte, NC 08/2005-08/2006

Sales Associate

Central Piedmont Community College, Charlotte, NC 01/1996-01/2001

Office Assistant and Tutor

• Reception Desk – Answering phones, delivering messages, typing, database entry, copy/fax,

communicating with students as needed, workshop planning and delivery, PowerPoint presentations for

student workshops for Student Support Services

• Tutoring students in multiple disciplines, enforcing positive attitudes among students, planning and

carrying out raffles, fund raisers and assisting all personnel with daily duties

EDUCATION

DeVry University, Charlotte, NC 04/2009-10/2012

Central Piedmont Community College, Charlotte, NC 02/1994-05/2001

TECHNICAL SKILLS

• Microsoft Windows 2003 Server, Window XP, Windows Vista, Windows 7, Windows 8, installation,

configuration and administration.

• Database Administration, Systems Administration; DNS; DHCP, routing, remote access, TCP/IP

protocols and troubleshooting network connectivity.

• Windows 2003 directory services; LAN/WAN; Vista installation and configuration; maintenance of

routers, switches, hubs, firewalls, fault tolerance, RAM and hard drives (internal and external) USB

drive set up 2.0, 3.0.

• Experience in Toshiba, Compaq, Lenovo, Lenova, HP, Dell, Acer, Asus, Gateway, and Mac; repair,

troubleshooting, cleaning, upgrades, OS Installation, (Software and Hardware) configurations, BIOS, Set-up, Networking, Security planning and execution, firewall configuration, FreeWare, FireWire, system topology, EEE protocols, iPad, iPhone, Android, and Galaxy equipment. Experienced in HP, Kodak, and Cannon, Epson (laser and inkjet) printers repair, cleaning, installation and configuration.

VOLUNTEER & COMMUNITY SERVICE

• Safe Haven of Charlotte Mecklenburg

• New Born Nursery CMC

• 4-H Clubs of America

• American Red Cross

• Boys Scouts of America

• Girl Scouts of America

PROFESSIONAL AFFILIATIONS

• National Association of Professional Women

• Who’s Who Among Female Entrepreneurs

• Who’s Who Among National Female Business Women

• Who’s Who Among American High School Students

Reference

Mark Beals

General Manager

LGM LTD. 828-***-****

Denise Manigault 347-***-****

Dan Carter 919-***-****

Justin Skinner

Owner, QuestsMechotronics LTD. 704-***-****

Contact this candidate