Customer Service Real Estate
Resume:
Dedra Dillard Marshall
**-** *** ***** ******, NY 11433 ~ 917-***-****
*****.*******@*****.***
Objective: Establish a Long Term Career in Finance
Experience
Liberty Tax Service- Tax Preparer Jamaica Estates, NY
December 2012 - Tax Season
Interview clients and assist with their tax return
Consult with tax client concerning NYS tax laws
1040/Self Employed tax form preparer
Assist with IRS Audits
Bookkeeping for Rental Properties
Liberty Tax Service- Tax Preparer Jamaica Estates, NY
December 2011 - Tax Season
Interview clients and assist with their tax return
Consult with tax client concerning NYS tax laws
1040/Self Employed tax form preparer
Assist with IRS Audit
Bookkeeping for Rental Properties
Acquisition Officer-Asset Manager Residential Property
December 2009-October 2011 Prestige Financial 1 Penn Plaza NY, NY
Non-performing Note Acquisition
Note buying in bulk and resolving loan deficiency with workout options.
Individual duties include managing assigned workout cases of modest
complexity, in line with risk management objectives and corporate budgets.
Responsibilities included proactively managing troubled loan relationships
originating from Real Estate, Business Banking and Asset Based Lending.
Consulting with homeowner for possible deed-in-lieu
Credit Restoration
Facilitate the resolution of problem loans through improved credit quality
or repayment, in a cost effective manner, minimizing potential losses to
the servicer.
Wholesale Account Executive
December 2007-November 2009 Ideal Mortgage Bankers, Ltd. /Lend America
Mortgage Broker Liaison- FHA Origination
Qualify Borrowers for FHA- Manual Underwriting
Loan Modifications- Rate & Term
Credit Restoration
FHA Reverse Mortgages
Account Executive/ Loan Officer
April 2007- October 2007 First Republic Mortgage Long Island, NY
Originate Loans-Refinances
Live Radio 93.5 FM Tele-sales
Credit Repair Services
FHA Refinance- Reverse Mortgages- Grant Assistance
Account Executive/ Loan Officer
South Shore Mortgage Corp. Lindenhurst, NY
November 2005-November 2006
Originate Loans-Refinances
Telephone Sales in numerous states
Increased Sales volume
Credit Repair services
Real Estate Investor
March 2004- April 2009 DDM Property Mgmt Queens, NY
Manage residential units- rent units, collect rents, and renovate units
Account Executive/ Loan Officer
October 2001- September 2005 New York Mortgage Bankers, Queens, NY
Originate Loans- Purchases & Refinances
Pre-approve clients, review credit report & calculate income
Handled Real Estate Investor 's Sales applicants.
Real Estate Salesperson/ Manager
April 1999-July 2001 Galit Development - U.H., Briarwood, NY
Office Manager/ 10 sales reps & receptionist
Guided customer throughout the entire home buying process.
Increased sales to approximately $20 million per year.
Sr. Customer Service Rep- Supervisor
Greenpoint Savings Bank Great Neck, NY
July 1990- October 1997
Opened New Accounts, Savings, CD, IRA, KEOGH, etc.
Balance branch general ledgers daily, Balance/Replenish ATM & Cash
dispensers.
Cash Vault Teller, supervised 10-15 tellers.
Provided superior customer service to clientele.
Education
2010-2011 New York Real Estate Institute
2007-2008 Time Warner/QPTV
Adobe Premier Editor Certificate
2002 Professional Career Institute
Real Estate Broker's Course
2001 NYS Certified Training School -RETC
Mortgage Loan Officer & F.H.A. Intense Training -Certification
2011 Practical Philosophy School
2001 Karrass Workshop
Intensive/ Effective Negotiating Skills
1988-1990 College of Staten Island
Studied Economics & Business Administration
Interests Reading, walking, religious instruction, business news,
networking.
References
Randolph Thompson, Esq. Washington, DC Business Associate
Earle C. Roberts, Esq. Brooklyn, NY Business Associate
Jacqueline Dillard Queens, NY Relative
Zelma Jennette Queens, NY Relative
Dedra Dillard Marshall
92-21 168 PL
Queens, NY 11433
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