Customer Service Insurance
Resume:
Donna Desrosiers
* ********* ***, ****** *** Harbor, NJ 08087
E mail Address: **********@*******.***
Experience
**** ******* ********* ******** ****** – Toms River, NJ
Customer Service Rep – Handle all incoming calls. Create and satisfy all new clients, oxygen and DME supplies,
verify all insurances process orders from start to completion.
2004 2012 Precise Contractors, LLC./Innovative Facility Solutions, LLC
Little Egg Harbor, NJ 08087
Office Manager Oversee and manage maintenance dispatch department. Secured that work orders were dispatched
and completed on a timely manner. Control all projects to be done in a timely fashion. Payroll. A/R, A/P. General office
duties.
2009 2011 Donald A. Devlin & Associates, Inc. Somers Point, NJ 08244
Office Assistant Assist main accountant with all aspects of daily duties. Direct contact with IRS agents, preparing
and submitting Federal and State Tax returns. Payroll. A/R, A/P. General office duties.
06/06 09/06 Southern Ocean County Hospital Manahawkin, NJ 08050
Casual/Per diem Admissions office/Outpatient Registration Lab Register direct admits, E.R. patients to in
patients. Bring all plates to necessary floors. Obtain all necessary paperwork from ER. Obtain all necessary
Insurance information and obtain all NOAH’s as well as run PASSPORTS. Obtain insurance authorizations. Register all
out patient labs, MRI’S, Same Day Surgery’s.
2001 2004 Clayton Adaptive Rehab Toms River, NJ 08753
Rehab/DME Billing Supervisor Oversee and maintain billing department. Responsible for all aspects of billing from
start to completion to include collections. Trouble shoot problems and work to come to resolution. Oversee all
approvals and verifications for our office located in Blackwood as well as Toms River office. Verify and maintain all
insurance approvals for Medicare/Medicaid and Private insurance, obtain payment from private pay clients. Negotiate
pricing with HMO insurance companies. Monitor all new accounts. Collections, follow up, maintain A/R reports.
Knowledge and understanding of all Explanation of Benefits. Knowledge and use of Dezine billing software. General
office duties.
1999 2001 Allcare Medical/Rehab South Amboy, NJ 08879
Rehab Billing Supervisor Manage billing department. Responsible for running all monthly and quarterly reports.
Oversee all aspects of the billing department. Verify and maintain all insurance approvals both Medicare/Medicaid and
Private insurance. Negotiate pricing with HMO insurance companies. Enter all new accounts into computer. Obtain all
verbal and emergency approvals. Collections, all follow up and maintain A/R reports. Schedule monthly meetings.
Knowledge and use of Dezine billing software. General office duties.
Donna Desrosiers
4 Alexandra Way, Little Egg Harbor, NJ 08087
E mail Address: **********@*******.***
1991 1999 Schwarz Pharmacy/Medical Union, NJ 07083
Rehab/DME Biller Verify and maintain all insurance approvals. Enter all new accounts into computer, follow account
from approval to billing completion. Knowledge and use of Dezine billing software. General office duties.
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