Customer Service Account Executive

Tonya Bull

ACCOUNT EXECUTIVE

**** ** **** **, *** F-4 - Vancouver, WA 98662

***********@*****.*** - 803-***-****

WORK EXPERIENCE

Senior Financial Manager

RJ and Associates - Vancouver, WA - January 2013 to Present

I work in the Commercial (Businesses only) Collections dept assisting business with payments owed to them

ranging from $750.00 to high amounts over $300k+. The goal is to get the debtor's to pay the clients within 45

days or set them up on a payment plan that the client agrees to.

Account Executive

Expect Payment Solutions - Vancouver, WA - March 2012 to January 2013

This is a debit/credit card merchant services company. I oversee all clients in my territory and I also go to new

businesses based on appts from our marketing department to sign them up with our merchant services.

Language Services Executive

CTS Language Link - Vancouver, WA - March 2010 to February 2012

I recuit clients for our translation and interpretation departments. We offer 240 Languages that we translate

for written or audio. I also handle customer service for our existing clients .Proficient use Sales Force and

constant use of the internet for our sources and documentation and CRM system.

Supervisor

Pacific Market Research - Renton, WA - October 2006 to January 2011

I was employed as a supervisor. We employ 400 researchers/interviewers. I made sure that all employees are

briefed, coached, trained and also do a lot of monitoring on a daily basis to ensure we are following FDCPA

guidelines. We conducted market research by phone, internet, and focus groups.

Recruiter/Collections Specialist

Insurance Advocates - Issaquah, WA - July 2003 to October 2006

I recruited property and casualty agents along with life agents to sell insurance policies for Allianz, Old Mutual,

AIG, and Legacy insurance. The goal is to recruit at least 7 agents per week. Also follow up with collecting

fines from agents. Company relocated to Hawaii.

Online Travel/Reservation Specialist

Expedia.com/TRX - Orangeburg, SC - June 2003 to June 2005

I assisted customers with their current flight, car, and hotel changes (itineraries) as well as issue refunds when

needed to their credit/debit cards

Special Education Coordinator /Cheer Leader Coach

Hunter Kinard Tyler High School - Norway, SC - January 1996 to June 2003

I assisted students who scored below standard on the standardized tests and who had behavior problems

and learning disabilities.

EDUCATION

MPH in Public Health Management and Policies

Keller Graduate School Pursuing a MPH - Portland, OR

2010 to 2013

B.S. in Social Work

SC State University - Orangeburg, SC

December 1995

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