Customer Service Manager

Crystal Morgan

***** ******* ** ******, ** ***** 770-***-**** *.********@**.*******.*****.***

Talented Culinary Professional with 10+ years of as a Lead Cook, Kitchen Manager, and Staff Supervisor in Development and Business Operations

Summary of Qualifications

Lead Cook

Passionate about culinary arts, basic knife skills, working knowledge of brazing, grilling, sautéing, roasting, baking and frying. Knowledge of stocks, roux’s and mother sauces. Exceeds under pressure, team leader, organized with excellent time management skills. Utilizes and enforces industry standards of safety and sanitation.

Kitchen Management

Planning, scheduling, and supervising employees and food production. Maintain and record production rates, inventory, meals served, ordering. Committed to providing the highest level of customer service.

Staff Supervisor / Development and Business Operations

Determine culinary staffing requirements, interview, hire and train new employees. Directs and monitors adequate staffing levels to meet quality and budget standards. Track and evaluate employees’ performance.

Education

1/2010-4/2012 Le Cordon Bleu College of Culinary Arts, Tucker, GA

Associates of Occupational Science Degree

Anticipated Graduation Date: April 2012

Professional Experience

Chef Carrollton Springs 1/2012-

Asst. Cook, Chirstopher’s World Grille 8/2011-12/2012

Lead Cook, La Rose Catering, Conyers, GA 3/1999 – 8/2006

1. Prepared and directed all food production to assure quality food preparation.

2. Created Menus and enforced sanitation standards.

Kitchen Manager, Commemorative Rose, Conyers, GA 3/2000 – 6/2002

Kitchen Director, Peachtree Academy, Conyers, GA, 5/2006 – 2/2009

1. Monitored average food cost and kept it below 24%

2. Maintained highest monthly inventory budget of $30,000, in addition to ensuring company objectives are achieved

Counter Supervisor, Honeybaked Ham, Atlanta, GA 6/1996 – 2/1999

1. Inventoried all food supplies maintaining accurate product levels

2. Monitored and submitted employee timesheets and handle all cash transactions

Certifications

ServSafe, (Expiration Date: February 2015)

Nutrition, (Expiration Date: February 2015)

Technical Skills MS Office: Word / Excel and Internet Explorer

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