Technician High School

James E. Turner

** ******* *****

Indian Head, MD 20640

301-***-****

******.******@*******.***

SUMMARY

To work in a challenging and responsible position in an organization utilizing my experience and expertise for my professional growth environment as a Telecommunication Technician in a highly competitive organization and to be a team player and add value to the organization that I worked for. Profile telecommunication technician with ten years of extensive experience. Excellent supervisory experience, including setting goals and objectives, project development, work planning and organization.

Education: Atius School of Technology – Lanham, MD

Training in Information Technology 2009- Current

Anacostia Senior High School –Washington, DC

Diploma June 1985

Certifications/Licenses: CompTIA A+ Certification

CompTIA Network+ Certification

CompTIA Security+ Certification

ETA Certified Fiber-Optic Installer

Skills: Typing 45 WPM, HTML writing, Microsoft Office, Program Installation, Windows XP, Windows 2003, Windows 7,

Remote desktop connection software, CMD prompt, Adobe Professional, External WiFi card installation, Cable splicing, fiber installation, coaxial installation, routing and switching, set top box programming, cat5 installation/terminating, virus removal, home network installation, ability to lift heavy equipment, climb poles, and crawl in small spaces

Work Experience:

Verizon Silver Spring, MD

Fiber-Optic Technician October 2003- Current

• Responsible for the installation and maintenance of the Fiber-Optic cabling system, voice, video, and hsi

• Provide one contact resolution to inquiries wherever possible

• Perform administrative IT task such as creating internal and legacy accounts in AD and building email accounts in Exchange Management Console

• Backed up user data from local hard drive to external hard drive and/or network drives

• Assist call center in achieving required call center goals and industry requirements

• Processed SAAR-N forms for users wishing to gain access to the network and processed check in’s and check out’s

• Assist with VTC dial-in in conference rooms and assist with conference room support and projector set-up

• Open and close tickets daily within Remedy Console

• Shadow computer screens of field site users and local users to provide remote desktop support

• Make and complete splices in various types of communication cables

• Review and analyze complex schematic drawings

• Repair and maintain outside cable facilities

• Climb poles and ladders or operate hydraulic aerial lifts mounted on trucks

• Work outdoors in all kinds of weather

• Verify all services are working correctly

• Work in small confined spaces or aloft up to 28ft.

• Work with various types of hand tools

References:

Available upon request.

Contact this candidate