Customer Service Manager

Amy Lancaster

**** * **** *** **., Apt **, Arlington TX 76010

Cell: 214-***-****; ********@*****.***

Summary

. An experienced manager who is highly energetic, outgoing and detail-

oriented.

. Able to manage multiple responsibilities simultaneously, while

providing exceptional customer service.

. High-achieving manager offering an extensive background in customer

service, sales, client relations and merchandising.

. Self-directed and self-motivated team player, who also works well

independently.

. Upbeat and flexible manager with more than 5 years' experience in

retail sales.

. Driven and results-focused professional seeking a customer service

position in a fast-paced retail environment.

. Excellent experience as a leasing agent of property and add-on sales

to clients.

Highlights

* Cash handling accuracy

* Inventory control procedures

* Organized

* Time Management

* Detail-Oriented

* Fast learner

* Personable

* Excellent at Multi-tasking

* Energetic

* Flexible Schedule

* Excellent communication skills

* Goal-oriented

Experience

Public Storage, Grand Prairie, TX October 2008 to January

2013

Property Manager

. Calculated sales prices, total purchases and processed payments.

. Described merchandise and explained operation of merchandise to

customers.

. Facilitated monthly and quarterly physical inventory counts.

. Monitored and documented daily all receivables, including

delinquencies.

. Managed all day-to-day activities involving tenants, subcontractors

and property management.

. Monitored common areas and units for cleanliness and safety.

. Fully abstracted all leases and entered all pertinent information

into the WebChamp Management System.

. Regularly updated District Manager regarding leasing and property

status.

. Maintained friendly and professional customer interactions.

Wal-Mart, Elko, NV July 2006 to September 2008

Sales Associate

. Operated a cash register to process cash, checks and credit card

transactions in store.

. Replenished floor stock to ensure product availability for customers.

. Worked as a team member to provide highest level of customer service.

. Described use and operation of merchandise to customers.

. Demonstrated that customers come first by serving them with a sense of

urgency.

Bracken Ridge, New Braunfels, TX April 2005 to June 2006

Day Care Worker

. Carefully monitored children's play activities.

. Offered detailed daily reports that outlined each child's activities.

. Maintained daily records of activities, behaviors, meals and naps.

. Sparked creativity and imagination by helping children discover new

things each day.

Grace Pointe, San Antonio, TX May 1998 to July 2000

Day Care Worker

. Carefully monitored children's play activities.

. Offered detailed daily reports that outlined each child's activities.

. Maintained daily records of activities, behaviors, meals and naps.

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