Quality Assurance Manager

Evelyn Babakhanifar

**** *. ****** ***.

Phone 559-***-****

Fax 559-***-****

*********@*****.***

Objective To secure a position as Outpatient Clinic Manager

Education 1998- 2000 University of

Phoenix San

Jose, CA Masters of Science in Nursing

1995 - 1996 San Jose State University

San Jose, CA Public Health Nursing

1974 - 1979 Arellano University

Philippines

Bachelor of Science in Nursing

Professional

experience April 2011- present Sunshine Home Care

Clovis, CA

RN Nurse Manager/Administrator

Managing day to day operations of RCFE (Residential Care

facility for Elderly) including Hospice residents.

Responsible for resident plan of care by assessment, planning,

implementation, and evaluation of the care. Ensuring that all

residents are meeting their needs. Provide safety education /

training to all employees according to OSHA standards and other

regulatory law. Conducts weekly meeting to ensure employees are

meeting the expectations, and goals of the facility.

Responsible for hiring, interviewing, terminating an employee

if Performance is unsatisfactory. Establishing /updating

facility policies and procedures. Ensuring the care being

delivered by employee is according to regulatory standards.

Ensuring facility is in compliance at all times with Title 22

regulations. Responsible for staffing, training/education,

budget, networking, and marketing. Ensuring the employees are

in compliance with the rules and facility policies. I am

responsible for coordinating the care to other discipline with

the MD, Home Health, Social Worker, Physical Therapist, Speech

Therapist, Chaplain, and Hospice if needed. Ensuring the

residents and family members are satisfied with the care and

treated with respect, dignity, support, and compassion.

Responsible for staff Performance Evaluation.

June 2009 - April 2011 Community Regional Medical

Center Fresno, CA

Manager Medical/Surgical Unit, Full time

Managing day to day operations of 59 bed capacities with 140

staff which includes employee safety programs, risk management

and human resources. Ensuring the highest quality of care is

being provided and is in compliance with state, federal and

local regulatory requirements and establishing and updating

policies and procedures. Monitoring staffing, practice

standards, budgets, payroll and quality improvements.

Responsible for hiring, interviewing, and terminating staff as

needed. Working with the educators to develop and implement

actions to improve staff development. Utilization of services

and monitoring the quality of service and utilization standards

and assume the responsibility for patient care at the unit

order. Ensuring that the goals of the department are being met

like target of Patient Satisfaction, 12noon patient discharge,

decrease in Patient Falls, decrease in Patient skin breakdown,

improving Care Coordination, improve documentation, etc. Doing

every month and Monthly Outcome and Action Report. Conducts

monthly meetings to ensure expectations are being met by

employees. Doing evaluation and all HR compliance. Responds to

patients and family members complaints in a timely manner.

Working with the Nurse Recruiter to recruit new grads and

external candidates. Working with other multidisciplinary team

to ensure patient standards of care and care

coordinating is being done appropriately.

June 2004 -Oct. 2006 Kaiser Permanente Hospital

Fresno, CA

Manager Medical/Surgical Unit, Full time

Managing day to day operations of 47 bed capacities with 150

staff which includes employee safety programs, risk management

and human resources. Ensuring the highest quality of care is

being provided and is in compliance with state, federal and

local regulatory requirements and establishing policies and

procedures. Monitoring staffing, practice standards, budgets,

payroll and quality improvements. Hiring, interviewing, and

terminating or putting staff in disciplinary action. Working

with the educators to develop and implement actions to improve

staff development. Sending staff to Chemotherapy class and

oncology training. Utilization of services and monitoring the

quality of service and utilization standards and assume the

responsibility for patient care at the unit order. Ensuring

that the goals of the department are being met like the 11 AM

Discharge initiative, 90' bed management, and that Grasp Matrix

are being followed. Co-leading Service Enhancement. Working

with the Diabetic Workgroup to ensure that our members are

receiving adequate instructions and teachings upon discharge.

Co-leading the Workplace Safety and working with the staff and

union in order to decrease injuries in our department. Working

with the Union stewards/staff in improving the score on the

People Pulse by putting an action plan to 2 dimensions. Doing

staff meeting every month and Monthly Outcome and Action

Report. Doing evaluation and all HR compliance. Responds to

Member grievance and complaints in a timely manner. Member of

Grievance Committee Working with the Nurse Recruiter as one of

the panelists in the Group interview for new grads and external

candidates. Responsible for doing schedules of all staff.

Holding staff accountable for their actions by giving them a

letter if Crash Carts are not being checked or Narcotic Count

has not been done etc. Responsible for the department's

compliance with the IRR and INQIP. Working with the HBS and

other disciplines for any issues or concerns. Responsible for

doing and approving time cards. Working with 3 assistant

mangers to ensure that the department goals are all being met.

Working on the Care Path Implementation- TKA, THA and Mini

Laparoscopy /Hysterectomy

Oct. 2002 - April 2004 Kaiser Foundation

Hospital Hayward, CA

Assistant Manager, Medical/Surgical Unit, Full time

Supervising and monitoring approximately 80 employees and

educating them as needed. Managing 107 bed capacities with 350

staff, activities of the units; monitoring quality, service and

utilization standards. Supervising the day to day shift

activities. Co-chair person in Medication Safety committee and

Pillar I (Staff Selectivity) and developing interview tools for

nursing staff. . Managing the unit day to day clinical

operations including practice standards, budgets, staffing,

payroll, fiscal management and quality improvement. Developing

and implementing action plans and working with the educators to

improve staff development. Ensuring the highest quality of

care is being provided and is in compliance with federal,

state, and local regulatory requirements and establishing

departmental policies and procedures. Utilization of services

and monitoring the quality of service and utilization standards

and assume specific responsibility for patient care at the unit

level. Currently developing a project to improve patient

satisfaction upon discharge. Ensuring coordinated plans of

treatment, customer focused care and cost effective utilization

of services researching, identifying, and implementing best

practice modes of other units. Investigating and resolving

patient and family member concerns regarding patient

care. Supervising the daily unit operations, including human

resources management, department and employee safety programs,

and risk management. Assist in hiring, interviewing,

terminating of RN's, LVN's, Care Partners, Service Partners,

and Unit Assistants. Member of the member's Grievance

Committee. Doing performance evaluation and following up

competency evaluation of staff. Mentoring charge nurses and

licensed staff.

Aug 2001 - Sept 2002 Kaiser Foundation

Hospital Hayward, CA

Case Management, Care Coordinator/ Utilization Review

/Discharge Planner, Full time

Maintaining and constantly evaluating the appropriateness of a

member/ patient level of care.

Maintaining the efficiency of the referral process and

monitoring the quality of outcomes. Communicate with Physicians

based upon timely, concurrent review of chart documentation.

Discharge planning for 20- 25 patients a day and ensuring

patients are being discharge safely and in a timely manner.

Overseeing and participating in the multidisciplinary team

conferences. Assess severity of illness and intensity of

service per INTER QUAL guidelines. Coordinate discharge

planning with patient, family, nursing, physicians, community

agencies and other appropriate services. Ensure efficient and

timely discharges. Ensure Medicare & NCQA compliance. Providing

retrospective and concurrent review of all ED cases. Track/Log

all activities for ED Interventions.

Aug 1996 - Aug 2001 Kaiser Permanente Hospital

Hayward, CA

Home Health Nurse, Full-time

Case managing six patients a day and home health aide's

supervision. Working with adult patients and providing

physical assessment and evaluation, IV Therapy, phlebotomy,

wound and skin care including ostomy. Providing skilled and

intermittent care to patients. Working with interdisciplinary

team and providing case management for coordination of

services. Developing plan of care in conjunction with

physician's orders. Participating in Utilization Review and

Quality Assurance. Educating patients and families regarding

disease process. Instructing patients and families about pain

management, cardiovascular management, wound care management

and safety. Knowledgeable of all relevant regulations of Title

22, Medicare regulations and JCAHO.

Dec 1989- Aug 1996 Kaiser Permanente

Hospital Hayward, CA

Staff Nurse II (Oncology Nurse, Hospice Nurse), Full-time

Chemotherapy Certified

Responsible and accountable for the nursing assessment of newly

admitted patients for a designated time frame. Identifying

known or potential problems that impact the patient and his/her

discharge or post discharge needs. Coordinating discharge

planning; utilizing the resources of appropriate health care

professionals. Implementing discharge plans and a post

discharge follow up patient care program designed to decrease

patient readmission and increase patient satisfaction with

his/her nursing care. Collecting and summarizing information

regarding admission, discharge, post discharge and nursing care

activities as a part of the Nursing Services Department Quality

Assurance Program. Providing direct care to Medical, Surgical,

Oncology and Hospice patients. Providing chemotherapeutic

agents to cancer patients. Working as a Charge Nurse, Hospice

Advice Nurse and Preceptor. Supervising CNAs and educating RNs,

and LVNs in the unit. Participating in Quality Assurance (QA)

and Utilization Review.

Oct 1986- Sept 1989 Kaiser Foundation

Hospital San Francisco, CA

Staff Nurse II (Medical, Surgical and Oncology Nurse),

Full-time

Providing direct care to Medical, Surgical and Oncology

patients. Preceptor and educating RNs, LVNs and CNAs in the

unit.

June 1985- Oct 1986 Nursing Providers

Registry San Francisco, CA

Staff Nurse II, Full-time

Providing direct care to Medical and Surgical patients. Working

in the Telemetry Unit. IV cases.

June 1984- June 1985 Menlo Park

Convalescent Hospital San Mateo, CA

Supervisor, Full-time

Supervision of RN's, LVN's and Nurse's Aides. Responsible for

Utilization Review and Quality Assurance.

July 1979- June 1984 Highland Park

Hospital

Chicago, IL

Staff Nurse I, Full-time

Providing direct care to Medical and Surgical patients.

Computer

Skills Good knowledge of Windows 2007, XP and extensive user of

Microsoft Word, PowerPoint, and Microsoft Excel, Lotus Notes

and more.

Very good knowledge of using Internet's different browsers and

search engines.

References Available upon request

Contact this candidate