Project Manager Quality Assurance

Emi Hanado

**** ******* **, ******* *****, FL, **436

M: 561-***-****

******@*****.***

Purpose

To obtain a global Project Manager position by using current intensive high

level International Relations experiences with a global company.

Computer Skills

Windows, XP, Windows 8, Windows 7, MS Office (Excel, Word, PowerPoint,

Access, project in 2010/2013), Internet (IE, chrome, Firebox), Outlook,

Online meeting system, Navigation, Basic knowledge of scripting Languages,

Basic knowledge of creating HTML, SEO knowledge, QuickBooks, Social

Networking Marketing, Ad words, Adware, CPC, CRM (Zoho/Sales.com, Redmine,

Salesforce), Reporting system (Cognos 8 - IBM/ Query Studios and Report

Studios), Remedy ITSM (IT tech support management), Basic understanding of

Web Services

Language Skills

Fluent in both English and Japanese (Reading, Writing, and Speaking).

Qualifications

Understanding of today's fast technology needs.

Ability to analyze and interpret clients needs and execute the resolution

quickly.

Build relationship by providing world-class customer service.

Self-starter, self-motivated, self-oriented with excellent communication

skills.

Strong communication and leadership skills.

Excellent team worker

Excellent time management skills.

Attention to details.

Outstanding organization and structural skills along with ability to follow

through projects.

Education

Lynn University - Boca Raton, FL

> Master of Science in International Business - Graduated 2000

> Bachelor of Science in Hospitality Administration - Graduated 1996

Professional Experiences

Link Translations

World Baseball Classic 2013 - short term contract

Miami, FL

Japanese on site simultaneous Interpreter

3/11/2013 - 3/16/2013 - Short contract

. Simultaneous filed interpreter for WBC 2013 umpire judgment calls

. Interpreted MLB umpire and WBC media meetings

Prologic Consumer Marketing Services (Former YOU Tech/S&H Solutions)

Delray Beach, FL

Lead Japanese Account Director / Global Project Manager

04/2010 - 3/2013

. Developed international strategic plans for exporting PCMS system to

Japan market.

. Deployed and launched PCMS back end system called Jbrain successfully

to Japanese grocery stores.

. Tracking and reporting project milestones and providing status reports

to project sponsors.

. Developing tools and applying best practices for the system quality

assurance and project management.

. Ensuring successful archive of project documents after the project

completion.

. Handing over the implemented system(s) to appropriate parties after

the project completion.

. Japanese to English and English to Japanese - act as a liaison/project

manager with the sponsor organization and its site personnel to ensure

and meet the client's requirements for Japanese retail industry.

. Manage weekly and monthly kick off calls, product testing and proper

escalation of Partner Company in Japan facing projects.

. Work with internal and external parties to define and manage projects

related to product rollout and Japanese partner system

implementations.

. Create and execute project work plans and revise as appropriate to

meet changing needs and requirements.

. Coordinate multiple projects simultaneously in a fast-paced

environment.

. Working closely with engineering and QA teams along with a high level

team in an environment with a company culture.

. Create and translate documents such as user's guide, internal manuals,

Voice over Simulation, email correspondences, and specifications

from/to English and Japanese.

. Interpreting on the spot during project meetings.

. Assist tech support team members to address issues and coordinate

release/patch schedules.

. Quality assurance for web-base Japanese localized back-end system

software applications.

. Ensure new content or release on promotion management tool and Cognos

reporting system are running properly in timely fashion on a daily

basis.

. Japanese Web Services Project: Act as a liaison/interpreter between

internal WS developer/architect and Japanese WS vendor and Japan Green

Stamp LTD for Service Modeler (Japanese Interface contract design,

WSDL editing (top-down, bottom-up, meet-in-the-middle), Architect

Solution outline (Requirements check, Component modeling, Operational

modeling).

Nemesis Interactive, LLC

Boynton Beach, FL

VP B2B Client Relations and Global Solutions/ Translations and Interpreter

8/2008 - 3/2010 - Full time

4/2010 - 4/2012 - Part time consultant

. Responsible for account assignment which include providing the media

leadership on a client's business. This involves having a sense for

general media principles and applying them to clients business.

. Handling communicating with management on account and group status.

. Responsible for quality assurance of web site products.

. Facilitating each team member's development.

. Translate and interpret B2b Documents and web contents.

. Hiring and coordinating multilingual associates.

. Project liaison for translator and businesses.

. B2B project liaison and sales

. Write/edit compelling, highly effective web copy so it's easily

digestible in an online environment and supports intuitive

surfing/scanning of websites, emails, e-newsletters, and other online

media.

. Collaborate with and mentor brand teams on web projects.

. Build out content-rich micro sites and blog sites to increase user

engagement and drive downloads of our software.

. Manage web content development projects from conceptualization to

launch.

. Align web copy with SEO and SEM best practices to optimize both SEO

and SEM strategies.

. Stay informed of industry trends and best practices.

. Create comprehensive analytics function to measure and optimize site

performance.

. Marketing email design and content authoring.

. Manage and maintain social networking site presence.

Niche Consulting Group

Boca Raton, FL

B2B Client Relations/Manager Product//Project Assistant Manager

4/2006 - 3/2009

. Validate customized InPowerSuite software products/releases

requirements have adequately considered the software user community

and that the software user community is prepared to accept new

updates/pre-releases/releases.

. Responsible for Beta testing for iPS system.

. Create software release note and test cases.

. Manage and plan new enhancement project from clients.

. Create a new enhancement requests spec documentation for clients.

. Develop and run globalization testing plans and results across product

groups.

. Maintain tools and applications for testing.

. Perform end user globalization and isolation of system bugs utilizing

Bug Tracking Tool (Immediately Delivered System and Team Track).

. Maintain test servers

. Conduct weekly system status review meeting with clients.

. Manage customized software support such as determine bug, enhancement

requests, data issues, and software training.

. Maintain projects as well as supporting request by using project watch

software by Niche.

. Identify issues and come up with a solution or id not an immediate

fix, provide an alternative work around solutions.

. Report daily, weekly, and monthly issue to product manager.

. Software quality assurance for customized software for each client.

. Create QA testing scenarios and reports.

. Schedule software new release installation to deployment to production

environment.

. Creating regression testing plans for oracle base customized software.

Icom Group - PRGI (Priority Response Group)

Weston, FL

Sr. customer/Client Service Resolution Specialist

3/2004 - 3/2006 - Full time

3/2006 - 4/2006 Part-Time

. Service is focusing on timely satisfaction on incoming order and

inquires via telephone and emails.

. Provide 24/7 customer/client support and order processing by

integrating state-of-the-art telephony and interactive technologies

such as Hewlett-Packards and Cisco systems.

. Responsible for taking orders, processing orders (medications,

subscriptions, and merchandises), run customers' credit cards, ACH

transactions, and money orders by using GBS billing database systems

via inbound calls and emails

. Review customer orders and follow up on hold orders to complete orders

by calling and sending emails to customers.

. Tracking records of merchandises and shipping status and refunds.

. Manage high call volumes. (Average calls handled - 260 a day)

. Identify web site issues and escalate/inform to a manager.

. Negotiate sales with customers to prevent loss revenue.

. Research, identify, and repot system issues to operation manager.

. Working closely with marketing and sales to increase clients'

prospects.

. Ensure customer/client satisfaction for the company by following up

via email or phone calls.

. Manage client expectations and collaborate with the client to acquire

needed.

. Build relations and follow up with new prospect clients.

. Verify customers' online orders.

. Demonstrate proficiency for processing orders.

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