Customer Service Insurance
Resume:
Tina Oberley
Fombell PA. *****
*********@*****.***
OBJECTIVE
To have an opportunity in a professional office that utilizes my education,
experience, skills and abilities to meet your immediate needs and long-term
goals.
Summary
Experienced provider of excellent support and service in varied and
increasing responsible roles.
Hardworking, organized, responsible team worker, requiring minimal
supervision.
Excellent communicator, helpful, courteous, friendly, and
customer-oriented.
Demonstrated ability to take initiative, follow directions and to
learn quickly.
Work Experience
Coventry Health Care
Customer Service Specialist
Responsible for administering benefits, processing claims,repricing claims,
customer service, verifying insurance. Supervisor of call center
Penn Suburban Abstract
As a Precloser,Scheduling, Title Clearance, HUDS, Customer Service,
Responsible for Training, Opening files calling clients, lawyers,
insurance agents, realtor, doing closings, typing,
Marathon Mortgage Solutions, Pittsburgh, PA
As a Mortgage Internet Broker:
Responsible for staff recruitment, training and management as well as
lender relations.
Responsible for pipeline origination, compliance, public relations
program development along
With System Implementation.
Growing presence from local to nationwide web-centric client based.
Developed and launched internet marketing focus and implemented
origination and processing
Loan website.
PNC BANK, Pittsburgh, PA
As Loan Processor/and various other duties:
Handle file from open to close: order payoff, verifications, clear
title, and stipulations for approval.
Communicate with L/O, clients, and all third parties to insure loans
close expeditiously.
Track leads, L/O survey's, HUD's, credit reports, and title company
figures.
Train new employees on company policies, handle set-up in the
computer system, control employee access, and issue passwords.
Submit all employees' payroll and track time cards.
Handle requests, order, and keep inventory of all supplies.
Complete all packages for new lender approval and handle
disbursement of all financial papers.
Developed and implemented lead distribution system and contributed
to employee handbook policies and procedures.
Complete all reports for incoming fees on closed loans, L/O
commissions, and credit reports for submission to the C.E.O.
Deal with all day-to-day operations, questions, or technical
problems that arise.
Send inquiry letter to all new clients and issue all responses to
the L/O's.
Completed financial figures for Annual Report to be submitted the PA
Department of Banking.
Contact this candidate