Manager Customer Service

Brian B. Knapp

**** ******** ****, *********, ** 30236

678-***-**** Email ******@*****.***

Education: BS in Industrial Management, Georgia Institute of

Technology, June 1991

Certificate in German Language

Experience:

Case Construction /Mid State Tech Production Control Contractor

Calhoun, GA 4/12 to 3/13

. Provided model launch support coordinating vendors/suppliers commitment

to schedules.

. Insure transition and coordination of 3PL warehousing activities to

include inventory validation, reconciliation and reporting. Identified

inventory discrepancies in excess of $250,000.

. New parts systems updates, BOMs, as well as backup for Production

Planners, expediting of parts for manufacturing. Provide KANBAN project

support to include monitoring, accuracy and reconciliation of inventory.

. Organized layout of warehouse storage as well as inventory relocation and

cycle counts.

Georgia Power/Quality Services Inc Supply Chain Contractor Forest

Park, GA 4/07 to 7/11

. Support Transmission Construction operations by purchasing material,

tooling and services, while maintaining inventory levels, securing

reliable vendors, analyze data and provide technical support.

. Provided analysis of warehousing, purchasing, transportation and

equipment rentals for Transmission construction operations, while

introducing process controls and procedures for inventory management.

. Identified 18% savings in purchasing, totaling nearly $200k; $130k in

recoverable resources; $125k in logistics savings, along with additional

$300k in rental savings through equipment purchases.

. Additional savings achieved through auditing of invoices and establishing

approval systems yielding an additional $25k. Responsible for inventory

management, purchasing, and logistics analysis.

Alba Health Manager of Planning and Distribution Rockwood, TN 7/06 to

2/07

. Provided strategic and operational planning for division of Medical

textile company.

. Directed planning area in operational scheduling for production and

contracted services.

. Guided international acquisitions of products from Asia, Mexico and

domestic contractors.

. Reduced inventory from $4.8 to $3.9 million with backorders down from

$500k to $100k.

. Warehouse in excess of 400k sq feet. Direct reports of 3 managers, 5

clerical and 20 hourly associates.

Ready Pac Warehouse/Purchasing Manager Jackson, GA 9/05 to 2/06

. Increased average throughput from 150 cases per man hours to 189, while

under budgeted personnel.

. Maintained overall order fill percentage of 99% as well as on time

departures.

. Oversaw purchasing for production to include packaging, cartons, bulk

food and additional components.

. Direct reports included 3 supervisors and 20 hourly associates.

. Provided direction as site Safety Manager to include safety

policies/investigations and safety committee.

. Successfully completed OSHA on site inspection as well as maintaining

Superior AIB rating in a USDA inspected facility. Entire facility was

cold temperature manufacturing and warehousing.

Partners Consulting Consultant Atlanta, GA

1/04 to 8/05

. Provided on site services to clients in manufacturing and logistics.

Savings through headcount reduction, process control and procedural

changes through careful analysis, auditing and training/coaching.

. Installation of daily schedule controls, management operating system and

proper monitoring.

. Savings of $1.4 million after 10 weeks, with a total of $3.8 million

identified for automotive supplier.

. Onsite auditing of home improvement company's outbound shipments in 1.9

million sq ft facility.

. Provided logistics operation support for major poultry canning facility

reducing overtime by 20%.

Mugele of America Branch Manager Gainesville, GA 7/01 to 11/03

Managed North American operations of German 3PL and Freight Forwarder

for suppliers of Tier 1 automotive manufacturers (BMW, VW, GM, Ford,

Mercedes,Nissan)

Provided all aspects of material flow control from international and

domestic suppliers, via LTL, sea containers from Europe, South America,

and Malaysia, as well as airfreight and brokerage.

Instrumental in securing/acquiring of new business resulting in the

doubling of warehouse personnel to encompass 2 warehouses from 30k to

150k sq ft.

Setup of new warehouse with RF, procurement of all warehouse

requirements, initiated ISO certification and C-TPAT process.

Keebler Company Macon, GA

3/99 to 7/01

Senior Line Manager 8/00 to 7/01

. Lead manager for 3rd shift bakery operations coordinating staffing

requirements and quality meetings.

. Managed production line for cookie, crackers manufacturing facility from

mixing to packaging.

. Increased production avg. 3 to 4%, while also eliminating head count in

Union environment.

. Compliance of all food safety and quality levels according to AIB, GMP

and HACCP.

Warehouse Manager 3/99 to 8/00

Dual roles in managing receiving of all ingredients (bulk via rail/

trucks and packaged ingredients), packaging for cookie and cracker

production as well as the warehousing and shipping from the DC.

300k sq ft warehouse served as SE consolidation/mixing center for

the region avg. 25 outbound TL per day.

Surpassed goals for cost center; implemented savings in excess of

$150k in shipping supplies for 1st year.

Maintained facilities to AIB standards achieving top ratings for

facility and full state inspection compliance.

Established performance metrics, resulting in higher efficiencies

reducing overtime by 50%.

Dan River Inc/ The Bibb Company Macon, GA and Newnan, GA 2/93 to 2/99

Senior Planning Manager 6/97 to 2/99

. Responsible for planning and scheduling of fabric sheeting from finishing

through fabrication and shipping, achieving monthly sales goal avg. of

$12 mil.

. Coordinate needs of multiple customers to insure positive throughput at

respective facilities, reducing lead-time from 8 weeks to 6 weeks.

Working with subcontractors stateside as well as imported products.

. Working with customer service, sales, manufacturing and distribution

serving as liaison for all operations.

Distribution Manager 12/95 to 5/97

. Manager of multi-shift department of 70+ people for inventory of finished

and bulk packed raw material.

. Trained, tested and implemented RF scanning WMS from manually keyed

inventory system.

. Reduction of personnel by 10% through cross training, thereby

increasing overall efficiency.

. Consolidation of outside warehousing into a centrally expanded

distribution center.

Human Resource Manager 3/95 to 11/95

Personnel Manager for 350+ employee facility responsible for all

hourly and salaried staffing, OSHA compliance/safety programs, policy

decisions and interpretations with onsite nurse.

Represented the company for unemployment and workman's compensation

hearings.

Administration of salaries, bonus, insurance, retirement programs

and COBRA.

Packing Supervisor 2/93 to 2/95

Accountable for efficiency and cost variances within department of

45 associates.

Startup for third shift operation including all staffing, training

and quality assurance.

Involved with new rate installation in production area and process

improvements.

Skills:

. WMS programs including McHugh Freeman DM+ (Red Prairie).

. Utilized SAP with Bibb/Dan River, Keebler, Mugele.

. Jomar ERP system on AS400 mainframe. JD Edwards. BPCS, Friedman

. Familiarity with Lean Manufacturing principles, Kanban, FMEA, 5S et al.

. Extensive training with various types of forklifts and past certified

trainer.

Languages: Fluent in German, Speaking, reading and writing.

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