Customer Service Representative
Resume:
Jennifer Dixon
PO Box ***
Harper, West Virginia 25851
Telephone: 304-***-****
E-mail: ***************@*****.***
Career Objective:
To utilize the training and skills I have obtained from medical billing and coding schools to
enhance the patient experience within a healthcare setting.
Education
Living Heritage Academy
Lewisville, Texas
• College Preparatory Diploma
• Graduation Date: March 1996
Stratford Career Institute
1 Champlain Commons, Unit 3
P.O. Box 1560
Saint Albans, VT 05478-5560
• Medical Billing Specialist Diploma
• Graduation Date: March 24, 2012
Everett Community College
2000 Tower Street
Everett, WA 98201
• Medical Coding Certificate
• AHIMA approved school
• Anticipated Graduation Date: August 2013
Jennifer Dixon
PO Box 276
Harper, West Virginia 25851
Telephone: 304-***-****
Email: ***************@*****.***
Labor Experience
DJs Virtual Services Corporation
Occupation: Customer Service Representative
Industry: Call Center
August 2012 – Presently Employed
• Answer inbound calls
• Process orders, upsell and downsell on products and services
Convergys
Occupation: Virtual Customer Service Representative
Industry: Call Center
July 2011 to August 2012
• Answer inbound calls
• Troubleshoot cable television
• Billing Inquiries, Schedule Promise to Pays and Process Payments
• Schedule technician appointments
Family Healthcare / (formerly Loved Ones in Home Care)
Occupation: Homemaker
Industry: Healthcare
August 2008 to January 2009
• Assist clients with personal hygiene
• Assist clients with appointments
• Give medication reminders
Contact Name: Shannon and Margaret
Occupation: Office Personnel
Phone Number: 304-***-****
West Corporation
Occupation: Virtual Customer Service Representative
Industry: Marketing
November 2005 to August 2008
• Accepted incoming and outgoing phone calls
• Processed client product orders from advertising agencies
• Recap client address, phone number, and shipping information
Contact Phone Number: 402-***-****
Jennifer Dixon
PO Box 276
Harper, West Virginia 25851
Telephone: 304-***-****
Email: ***************@*****.***
Labor Experience continued
The Family Daycare
Occupation: Secretary
Industry: Child Care
January 2000 to November 2005
• Processed monthly billing invoices
• Processed recreational funding and food program
• Attended certification and inspection training
Contact Name: Derothia James
Occupation: Owner
Phone Number: 304-***-****
Skills
Typing 60 WPM
Data Entry 10,000 keystrokes
Computer Savvy using Microsoft Word 2010, Excel 2010, Outlook, IM, Various Email
Accounts, and Internet Browsing
Multi-tasking and Organization
Inbound Customer Service Consultant
Excellent Oral and Written Communication
Ability to Problem Solve
References
Evangeline Reed
Certified Rehabilitation Counselor
800 New River Town Center
Beckley, WV 25801
Joseph Johnson
VA Medical Center
200 Veterans Avenue
Beckley, WV 25801
Contact this candidate