Management Hospital

SYED MUSTAFA, M Sc, HCA, MACHE.

**** ****** **** **** **** # 630-***-**** 630-***-****-home

Naperville, Illinois 60563 ************@*******.***

PROFESSIONAL PROFILE

SENIOR HEALTHCARE MANAGEMENT/ACCREDITATION CONSULTANT

Project Management, Development and Operations ? P&L Budgets

Radiology ? Effective Decision-Maker ? Change Manager ? Team

Builder/Leader

Medical Insurance Billing & Reimbursement.

Hospital Accreditation Management & Operations Expert, Project Development

Director offering 15+ years' experience in Marketing, Business Development.

Decision-maker regarding Policies and Procedures, Quality Performance

Improvement and Standardization of Operative Procedures. Skilled

communicator with staff, physicians and patients providing concerned

leadership and quality of care. Successful team leader and builder. With

Academics Interest and Teaching & Training skills. United States Citizen.

CAREER HIGHLIGHTS

Successful Leadership and Management Style:

. Successfully orchestrated the compliance with JCAHO standards from an

initial 30% compliance to 80% in two years.

. Managed the construction and growth of a hospital from 100 to 350

beds. Expanded patient care services by recruiting and expanding staff

from 820 to 1058 in one year.

. "Walk the floors," communicate with professional staff and patients,

promote teamwork, encourage creativeness, with emphasis on

standardization of operatives procedures and responding to questions,

Marketing and Business Development:

. Negotiated an unprecedented contract with a five star hotel food and

beverage operation to provide four meals per day, plus manage a coffee

shop in a grand outpatient lobby. Resulted in improved patient

satisfaction and overall hospital profitability

. Analyze opportunities to improve public relations and visibility of

outpatient and inpatient programs

Project Development & Management:

. Contract Hospital Management including Bidding Process,

Handover/Takeover, Mobilization, Operations, Negotiation and

Interpretation as well as Hospital Construction, Purchasing Medical

Equipments and Commissioning.

. Designed and implemented standardization procedures for surgical,

clinical, and ambulatory care services.

. Developed and wrote healthcare administration Mission Statement,

Vision, Objectives, Short/Long Term Goals, Policies/Procedures, Job

Descriptions.

. Implemented Total Quality Management (TQM) and Continue Performance

Improvement with KPI.

. Developed Emergency Disaster Plan and conducted many drills.

. Simplified JCL Standards for Accreditations.

. Working in Middle East, I have developed good relation with

proprietors of many for Profit Hospitals in Saudi-Arabia and United

Arab Emirates.

EDUCATION & CERTIFICATIONS

Master of Science Health Care Administration, Texas W. University, Denton,

Texas 1985

AAS, Radiology Administration & Technology, El Centro College, Dallas,

Texas 1975

Certified, ARRT, Nationally American Registered Radiology Technologist

Total Quality Management Certification

CAREER HISTORY & SELECTED ACHIEVEMENTS

CEO/Consultant/Advisor to President for Hospital Development. January 2011

To September 2012.

Sameer ibrahim Saeedi General Hospital, Yanbu Saudi-Arabia.

Conduct contract negotiations with various sub-contractors for, Air-

Conditioning, Medical Gas Installations, Electrical Cables/Panel Board Sub-

Station, Elevators Company's, Designs and suggested for various floor

plans, locations for Clinical/Non-Clinical services.

Survey and in-dept study on Royal Commissions Clinic and Hospital, for

ARAMCO Compliance standards and Continuous Quality Improvement analysis.

Set-up more profitable clinical specialties..

Set-Up and assist with major departments Heads, such as Medical Director,

Nursing Director, ancillary services and support services. In its policy

development and implementation.

Observe and corrected many abnormalities in OPD/In-Patient clinical/non

clinical services.

Set-up and implemented staff attendance policy, sick leave policy, vacation

policy.

Staff turn-over was quite high, took some constructive action, like

checking who have not receive salary increase from last three years and

took appropriate action, increase staff motivation and emphasize importance

of responsibility. Set-up staff salary scale and work performance

evaluation. Analysis and reduce staff annual turn-over

Cost analysis, e.g. if 100 staff went on exit on an annual basis, you lose

half million rayals.

Motivate and encourage all Saudi staff on a daily basis to be more

punctual, dedicated and have importance of responsibility and be more

productive.

Monitor and increase Aramco Contract Compliance protocols and continue

quality improvement in all hospital

Services. Procure five year Aramco contract from September 2011 to august

2016.

Prepared hospital pharmacy policy and implemented and reduce duplication of

prescribe medicines and emphasize on generic drugs.

Set-up Admission/pre-op/patient transfer/patient referral protocols.

Negotiated, Select and Purchase General Electric Medical Equipments, such

as Ventilators/Central Monitoring System for ICU, CTG Machines for Labor /

Delivery, Incubators/Warmers for NNICU,C-Arm/Port X-Ray Machine

OR/Radiology, Treadmill for Stress Tests Machine for Cardiology Clinic,

Multi-Functional Fetal Sign monitors for In-Patient Services.

Prepare and conducted Hospital Services slide presentation on power point

for marketing purposes.

Set-up Screening Patient clinic for most of the companies employees.

Selected Recruitment agencies and completed all legal formalities, than

Conducted staff recruitments successfully by visiting Philippines and

Egypt..

Independent Healthcare Management Consultant, various locations; 2000 to

2010.

Planning/Developing 2 years Programs in Radiology /Laboratory Technology.1

year program for Operating Room /Emergency Medical Technician.

Develop Business Plan for opening Sports Medical Clinics in various

location in USA to DR James Key,Dallas Texas.

Develop Business Plan for highly profitable and tremendous growth

opportunities in Allergy/Cosmetics Center.

Develop Business Plan for Diagnostic Centers

Created and delivered proposals to Johns Hopkins Hospital, Baltimore,

Maryland and Zale Lipshy University, Dallas, Texas, Hospital Board of

Directors for the establishment and operation of an International Patient

Services Department (IPS) which would provide advanced healthcare services

to individuals in the Middle East.

Management consultant to hospital administrators in Al-Salama Hospital, New

Abu Dhabi Medical Center, Abu Dhabi, United Arab Emirates; Apollo Group of

Hospitals, India; Al Shafa Hospital, Islamabad, Pakistan; and Aga Khan

Hospital, Karachi, Pakistan. Expertise in Project Management (Contract

Bidding, Negotiations, Implementation, and Operations); business

development for inpatient and outpatient services; recruitment of

professional staff; and facility selection/expansion.

Hospital Administrator, Al Salama Hospital, Jeddah, Saudi Arabia; 1996 to

1998

Directed the operation of a 300-bed hospital. Established hospital-wide

mission statement, vision statement and short- and long-term goals and

objectives. Enhanced working environment and relationships with large multi-

ethnic origin staff.

. Increased from 30% (1996) to 80% (1998) compliance to JCAHO

specification/standards

. Generated significant profit (1997) for the first time during the ten-

year existence of the hospital

. Evaluated and recommended new salary scale according to the current

market trend. Conducted international staff recruitment

. Outsourced hospital maintenance, environmental, and security services,

including negotiating and approving contracts resulting in net savings of

one million local dollars

. Set-up Central Purchasing System reducing expenses by 30%

. Negotiated cost effective contract with Sheraton Hotel to manage and

operate Food and Beverage Services

Hospital Administrator (CEO), Al-Fanateer Hospital, Jubail, Saudi Arabia;

1994 to 1995

Established policies and procedures for all hospital departments (225-bed

facility) in accordance with the Joint Commission on Accreditation of

Health Organization (JCAHO) and the Royal Commission specifications.

. Directed reorganization of out-patient process and emergency services,

resulting in reduction of patient-wait time from six weeks to less than

ten days and over 60-minute wait time to less than 10 minutes wait time

. Managed financial turn around from near bankruptcy to a net income 3+

million Saudi Riyals

. Developed effective purchasing/inventory management system reducing costs

by 30% from previous years

. Conducted the first total assets and spare parts inventory and tagged all

items according to the Royal Commission specifications

. Re-organized the secured safety methods in three supplies warehouses

. Presented a paper entitled "Hospital Base Disaster Plan", to

International symposium conducted by King Faisal University and World

Health Organization

Chief Executive Officer; 1993 to 1994

Consultant Hospital Administrator; 1990 to 1993

Hera General Hospital, Makkah, Saudi Arabia; 1990 to 1994

Directed the overall operation of a 300-bed facility Turn Key Contract

project. Prepared and set-up monthly hospital budgets divided into six

categories, including: Administrative, Medical and Nursing Services,

Ancillary Services, Support Services plus Staff Accommodation and Meals.

. Initiated major renovation and reorganization of all Ancillary and

Support Services to accommodate increasing patient census, providing new

computerized appointment system in order to increase efficiency of health

care delivery system; planned and coordinated new Data Processing System

(Network) for all hospital departments

. Initiated and organized various committees for Medical and Nursing

Services, Ancillary Services and conducted monthly meetings on Total

Quality Management, Infection Control and Executive Board

. Organized and set-up Hospital Disaster Plan for major accidents or

emergencies, conducted drills to cope with any emergency during the Hajj

period when 2 million pilgrims assemble for religious services

. Negotiated a new sub-contract for catering, central air- conditioning,

PBX, elevators, waters treatment and sewage plants which reduced the cost

by 30%

Consultant Hospital Administrator, Taif Maternity Hospital, Taif, Saudi;

1987 to 1990

Consulted with hospital department heads for this 200-bed hospital.

Initiated, organized and implemented many policies and procedures,

including:

. Implemented quality assurance, fire and emergency safety committees, and

organization charts for each department with protocols

. Negotiated a working plan, improving communications and understanding

between hospital and the contractor. Increased staffing level from 70%

to 96%

. Established daily, monthly and yearly total hospital services statistics

and produced comparative analysis of five-year data, resulting in

enhanced patient care and treatment, reducing mortality rates and

abortions

. Published a booklet on hospital statistics, achievements and hospital

guide

Hospital Administrator, Madina General Hospital, Madina, Saudi Arabia; 1986

to 1987

Managed a 150-bed hospital with full authority over policies and procedures

for all departments.

. Designed and implemented human resources procedures, marketing policy;

patient services, and employee contracts, creating friendlier work

environment, enhancing staff motivation, and reducing turnover

. Developed crisis management and budgeting policies to avoid excesses

resulting in maximum profits and reduction of overall expenses by 35%

. Improved quality of dietary and environmental services by using modern

methods and equipment. Minimized infection rate

. Initiated new marketing strategies resulted in 25% increase in revenue

Assistant Administrator/Consultant, Sports Medical Clinics of America,

Dallas, Texas; 1980 to 1986

Administered finances, marketing, operations, and patient management.

Enhanced department staffing levels and recruited personnel.

. Established schedules, maintained patient records and ensured high

quality patient care

. Evaluated and recommended new physical therapy and radiological equipment

and supplies

. Reduced cash flow and invested in a short-term profitable venture

RELEVANT TRAINING

Healthcare Industry; Administration, Total Quality Management, Executive

Skills, Leadership conducted by AHA and FACHE

Computer Proficient in Microsoft Word, Excel, Power Point, and Internet.

Multilingual; English, Arabic, Urdu, Hindi

Mission Statement, Vision, Objectives, Short/Long Term Goals,

Policies/Procedures, Job Description, Total Quality Management; Emergency

Disaster Plan

PROFESSIONAL AFFILIATIONS

Member, American Hospital Association

Member, American College of Healthcare Executives

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