Customer Service Manager

Jill Tallman, Virtual Assistant

*** ** ********* *****, ******, IA 50263 Tel: 515-***-**** Email: ***********.**@*****.***

PROFILE

Support professional experienced in working in a fast paced environment demanding strong organ-

izational, technical and interpersonal skills. Committed to excellent customer service. Detail-

oriented and resourceful in completing projects, able to multi-task effectively. Trustworthy, ethical

and discreet.

EXPERIENCE

Administrative Assistant, Heartland Presbyterian Church, Clive, Iowa 2008-Present

Office duties include answering phones, filing, scanning and copying. Maintain member database,

maintain financial database. Create and distribute weekly and monthly newsletters. Create and dis-

tribute quarterly and annual financial reports for all members. Manage building schedule, set ap-

pointments for pastor.

Marketing Assistant, Self Employed, Waukee, Iowa 2003-2008

Created and executed marketing plans for mortgage company as well as personal plans for their

loan officers and real estate agents. Created marketing materials: fliers, powerpoint presentations

and direct mail pieces for myself and my clients. Created and maintained client databases. Took

digital photos and uploaded them for interenet marketing. Planned monthly client lunches for finan-

cial planning company.

Agent Shoppe Manager, Iowa Realty, West Des Moines, IA 1999-2003

Created and executed marketing plans for real estate agents. Created marketing materials, fliers,

power point presentations, and direct mail campaigns, created and maintained databases for agents,

ran errands, did personal shopping for agents.

Traffic Manager, Zimmerman, Laurent and Richardson, Des Moines, IA 1995-1999

Managed the work load of a 15 person creative team. Scheduled print, radio, and television jobs to

be completed by deadline. Maintained past job files and workload databases. Worked with printers

to recieve quotes and complete press checks. Member of new business team to complete RFPs.

EDUCATION

Iowa State University, Ames, Iowa 1993

B.A. English emphisis in Business Communications, Minor: Speech Communications

SKILLS

Mac and PC computer skills, organization, data management, customer service, type 60+wpm, ac-

counts receivable and payable, proofreading, research, office procedures, problem solving,

social media skills including constant contact, twitter, facebook, foursquare, instagram.

REFERRALS

Available upon request

Contact this candidate