Customer Service Sales
Resume:
Frank Mazziotta
**********@***.***
Outside Sales Representative
Remarkably dedicated, trustworthy, and goal-oriented Outside Sales
Representative with extensive and commendable experience in sales and
management, particularly in the automotive industry. Displayed polished
leadership and managerial skills with exceptional commitment towards
achieving targeted sales quotas in a competitive and rapidly changing
industry; proven competence in generating leads, closing deals,
implementing strategic selling techniques, and monitoring sales
performance.
Conscientious, sharp, and flexible with a sociable personality; exhibited
ability to interact and communicate with people of diverse backgrounds.
Demonstrated exceptional planning and organization skills; able to make
timely and quality decisions based on analysis, wisdom, experience, and
sound judgment. Articulate, and resourceful with strong multitasking
abilities; shown expertise in understanding client needs and provide total
customer satisfaction. Shown keenness in securing alliance partnerships and
developing profitable relationships with clients; driven towards
contributing to the success of the organization and exceeding customers'
expectation.
( Office Operations & Administration ( Sales & Marketing
Management
( Strategic Planning & Forecasting ( Excellent
Interpersonal Abilities
( Customer Service & Relationship Building ( Teamwork &
Organizational Skills
Professional Experience
Alldata Corporation Jan 2008 - Present
Outside Sales Representative
Elk Grove, CA
< Performed strategic selling and marketing techniques to effectively sell
automotive software to repair shops and car dealers, ensuring to attain
or exceed targeted sales quotas.
< Introduced and demonstrated product features and benefits to potential
clients in assigned territory, answering to inquiries in a professional
manner.
< Dutifully followed up on leads to convert them into profitable clients;
handled all customer service issues and provided feasible resolution to
problems.
< Established and maintained positive relationships with clients; ensured
to log all customer visits in Salesforce.com.
< Attended and participated in monthly sales meetings to discuss areas of
improvements and relay feedbacks from clients; joined in relevant
trainings to further enhance knowledge and capabilities.
O'Hare Honda, Pontiac, Hyundai Mar 2005 - Nov
2007
Used Car Director
Des Plaines, IL
< Oversaw and managed daily responsibilities of approximately 35
salespersons in 3 stores (Honda, Pontiac, Hyundai), including developing
strategic and operational plans, managing execution, and measuring
results.
< Controlled and maintained purchase and inventory, ensuring organizational
expenses are within planned budget.
< Responded and resolved customer inquiries and concerns, providing
superior customer service to ensure utmost customer satisfaction.
< Identified new business opportunities, followed up on leads, and closed
deals through aggressive marketing strategies and techniques.
< Planned and administered innovative advertising and promotional programs
to penetrate targeted market segments.
< Took charge in handling human resource activities such as interviewing,
hiring, evaluating, and terminating employees.
< Collaborated and coordinated with all vendors to ensure smooth and
mutually beneficial relationship; maintained harmonious and safe working
environment.
Assured Auto Brokers Oct 1998 - Jan
2005
Used Car Manager / Owner
Melrose Park, IL
< Responsible for handling management of daily operations; identified,
planned, and executed strategic action plans and efforts to ensure
consistent first-rate service to customers.
< Identified and communicated key responsibilities and practices, promoting
a successful attitude, confidence in leadership, and teamwork to achieve
targeted organizational goals and objectives.
< Conceptualized and implemented creative marketing strategies and
techniques to increase sales while controlling operational costs.
< Analyzed and evaluated market trends, including forecasting of sales;
organized meetings to address client-related and / or employee-related
concerns and issues.
< Performed follow up with potential leads, as well as conducted aggressive
prospecting to boost sales performance.
< Actively involved in interviewing and hiring employees, including
terminating of non-performing employees.
Trainings & Technical Skills
Trainings related to Sales in the Automotive Industry
Training in Salesforce.com
Microsoft Word ( Lotus Notes ( Salesforce.com
Notable Highlights
< Garnered two first place finishes in the Midwest from Alldata Corporation
in 2009; successfully sold 115 used cars in just one month, which is the
most number in the 70 year history of O'Hare Honda.
References Gladly Provided Upon Request
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