Customer Service Human Resources
Resume:
Delores Hensel
**** ******** ***** ********, ** *6126
*******.*******@******.*********.*** or *******.*******@*****.***
Summary
Ambitious, results-oriented and dedicated individual looking for an opportunity to contribute to a
progressive organization in the field of Human Resources. I will bring knowledge, organizational and
customer service skills to the workplace.
Core Competencies
Talent Acquisition Organizational Development Benefits Administration
Regulatory Compliance Conflict Resolution Training
HRIS Compensation Budgeting
Education & Training
Colorado Technical University, Bachelor of Science Degree awarded February 2012
GPA: 3.5, Dean’s List
Cum Laude
Bachelor’s Degree in Business Administration Human Resources
Graduation date of February 2012
Currently pursuing Master’s Degree, graduate November 2013
GPA 3.95
TCLEOSE Licensed Instructor
SFST Licensed Instructor
Honors & Awards
Dean’s list honors
Member Sigma Beta Delta 2011 - Life
Member Society for Human Resource Management (SHRM)
Delores Hensel
1101 Trammell Drive Benbrook, TX 76126
*******.*******@******.*********.*** or *******.*******@*****.***
Relevant Coursework
Employee Relations, Collective Bargaining, Labor & Employment Law, Trade Union Administration, US
Business History, Entrepreneurship & Small Business, Micro/Macro/Labor Economics,
Intro/Social/Personality Psychology, Intro to Organizational Behavior, Intro to Human Resource
Management, Career Development: Theory & Practice, Diversity & Employment Relations
Experience
Professional Standards Fall 2003, Winter 2005
City of Haltom City
Haltom City, Texas
• Collaborated with external agencies and partners to successfully fill open positions; partnered with HR
Generalists at client companies utilizing innovative sourcing techniques (i.e. social networking, profiling
and planning, internal and external relationship building an engaging passive job seekers) resulting in an
increase in manager (Chief of Police) satisfaction from 2003 - 2005
• Successfully planned and executed hiring events: Online Job Fair Program, Testing, etc.
• Managed public information requests regarding recruitment, personnel records, performance
evaluations, and payroll and benefits at for the City of Haltom City Police Department.
• Administered Civil Service Exam Procedure: updated eligibility list, created canvas letters, followed up
with clients and answered questions. Investigated complaints and performed screening interviews of new
hires.
• Audited personnel payroll for accuracy and input confidential employee salary increases into Civil
Service data system. Documented procedures and assisted in the training process.
• Approved applicants for employment eligibility, tracked and documented interview and background
investigation results.
Police Officer April 1988, July 2006
City of Haltom City Police Department
Haltom City, TX
Delores Hensel
1101 Trammell Drive Benbrook, TX 76126
*******.*******@******.*********.*** or *******.*******@*****.***
• Performed all functions of a police officer both on the street and in the office enforcing applicable State
and Local laws.
• I was assigned to the Records Department supervising 2 civilian employees.
Audited and complied with Public Information requests from attorneys, the Media and the public.
• Was the first Canine officer in the Department and served in this capacity for two years.
• Was the Departments’ only Drug Recognition Expert and DWI Instructor.
• Supervised 6-8 patrol officers daily
• Managed, coordinated and organized the Department's Property Section.
Skills & Interests
Community Service
Computer Skills: Microsoft Office Suite, SPSS, Internet savvy
Interests: reading, painting, traveling, museums, spending time with family
Retired from Police work July 2006 to raise my son.
Returned to school for higher education in 2008
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