Customer Service Representative
Resume:
Joel D. Durden
Dallas Tx. 75254
**********@*****.***
SUMMARY OF QUALIFICATIONS
I'm self-motivated, service-oriented professional who interacts effectively
with diverse levels of clients, associates, and staff members.
Efficiently combines strong organizational and time management abilities to
cooperatively coordinate and direct high-level projects.
Adapts easily to change and welcomes opportunities to improve current
aptitudes and acquire new skills.
Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
PROFESSIONAL EXPERIENCE
Canon Business Process Services
Site Supervisor - Brown & Hofmeister, Richardson Texas 4/2010
- present
. Responsible for incoming, outgoing and distribution throughout the
office.
. Make copies and scan daily.
. Responsible for procurement of all supply orders.
. Daily, weekly, and monthly statistical report.
. Coach and train employees.
Canon Business Process Services
Site Supervisor - JC Penney Corporate Headquarters, Plano Texas 12/2005
- 4/2010
. Responsible for incoming and outgoing mail.
. Responsible for projects in the fulfillment area.
. Sourced and recruited personnel for the mailroom.
. Trained new hires.
. Daily, weekly, and monthly statistical report.
. Coached, trained, and conducted performance appraisals.
. Verifying and receiving incoming vendor shipments.
Retail Inventory Service, Dallas Texas 2004 -
2005
Field Auditor
. Counted inventory merchandise in different establishments and entered
on a ten - key.
Telvista, Dallas Texas 2001 -
2003
Customer Service Representative
. Received calls from credit card customers who have accrued points with
their credit card to redeem merchandise.
Dpi, Dallas Texas 2000 -
2001
Customer Service / Collections
Received calls from new or existing customers with billing and/or new
service inquiries.
Made collection calls.
EDUCATION
The University of Oklahoma, Norman, Oklahoma 09/91 - 05/95
Major: Business Administration / Management Minor: Marketing
Jarvis Christian College, Hawkins, Texas 09/90 - 05/91
Major: Business Administration / Management Minor: Marketing
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