Customer Service Medical Assistant
Resume:
Roxanne Aguirre
Monterey Park, CA 91755
OBJECTIVE
To obtain a challenging position that utilizes my skills and offers an opportunity for growth in the medical field.
EDUCATION
• AA Degree Nursing Program, East Los Angeles College, Monterey Park, CA (2/2010-Present)
• Surgical Technology, American Career College, Los Angeles, CA (12/07-2/2009)
• Volunteered for Good Samaritan Hospital, Los Angeles, CA (09/07-10/07) & (12/07-02/09)
• Medical Assistant Program, Bryman College, Alhambra, CA (7/06-10/07)
EXPERIENCE
August 2012-Present
Pacific Alliance Medical Center, OB Tech/Unit Clerk
• Responsible for arranging instruments and supplies for C-section and vaginal deliveries
• Provide appropriate instrumentation for obstetrician/surgeon to perform procedures
• Stock, clean and maintain instruments for the unit and par level supply inventory
• Support and provide services to the Labor and Delivery, Post-Partum and Newborn Nursery patients
• Provide clerical support and services to meet specific needs of the nursing unit
• Answer call lights and enter orders efficiently, accurately in a timely manner
• Take patient vitals and set up patients for procedures and NST testing
April 2008- Sept 2012
West Hills Hospital Medical Center, Unit Clerk/Medical Assistant/Surgical Technologist
• Provide clerical support and services to meet specific needs of a nursing unit
• Participate in and coordinates telecommunications between nursing and all departments
• Responsible for accurate documentation including and coordination, preparing, compiling, maintaining
patient records, admission, transfer and discharge
• Coordinate maintenance of office supplies and forms PAR levels and nurses’ station
• Communicate effectively with all customers and assures accurate maintenance of a patient’s medical record
• Answers call lights in a timely manner
• Transcribes and entry orders efficiently/accurately
May 2009-March 2011
90210 Surgical Center, Surgical Technologist/ Medical Assistant
•Assemble/prepare sterile instrument table supplies and equipment needed for surgical procedures
•Prepare patient skin for surgery in accordance to standards
•Maintain aseptic technique and actively monitor situations which could lead to breach in aseptic technique
•Position patient according to type of surgery and assist in the monitoring of the patient through the procedure
•Assist/circulate in surgical procedures including passing instruments, sponges and sutures
•Gather equipment for cleaning and sterilization
•Pre-Op patient take and records vital signs, weight, H & P, medication or drops, insert IV, draw blood
•Assist patient with feeding serving & collecting food trays
•Transport patient to and from surgical suite, position & drape patients for exams & treatments
•Perform sterile & non sterile dressing changes
•Assist patient dressing/undressing & bathing with personal hygiene
•Change bed linens, pass & collect bed pans
•Assist patient with ambulating
•Provide age and culturally appropriate care
•Provide support, comfort and encouragement to patients family & friends
Feb 2005- Feb 2008
Ontrac, Schedule Coordinator/Dispatcher/Customer Service
• Three years’ experience in data entry, filing documents, verification and general clerical duties
• Route coordinator for Independent Contractors and company drivers
• Maintain job schedules and enter POD’s in a timely manner to keep customer appointments
• Maintain the service monitor for issues requested by customers or customer service
• Entered data of all COD’s collected and kept track of all drop boxes
• Shipping and receiving scanner clerk for all incoming and outgoing freight
May 1999- January 2005
Adelphia Telecommunications, Dispatcher/Technical Support/Customer Service/Cashier
• Six years’ experience in customer service, working in high volume call center
• Three years dispatch experience in technical support installation/trouble calls
• Route coordinator and assign work orders in a timely manner
• Maintain control of job schedules and work flow to keep appointments commitments to customers
• Resolved customer service problems via telephone in a friendly and courteous manner
• Compile and correlate various reports, outage logs, on call updated and trouble calls
• Dispatched technical staff to solve customer problems on emergency calls outs
• Four years’ experience in data entry, filing, documentation, general clerical duties
• Member of the Safety Committee
QUALITIES
• Bilingual fully proficient in reading, writing and speaking Spanish
• Computer knowledge Word/Excel, Nortel Conveyant, Meridian, Fujitsu, NEC,Meditech, IDX
• Phlebotomy Certificate
• NRP Certified
• City of Los Angeles Fire Card Certified
• BCLS Certified
• Type 40 WPM
• 10-Key
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