Manager Customer Service
Resume:
ANNETTE IFILL-FISHER
Harvest, AL. 35749
Tel: 256-***-****, 256-***-****
Email: ***.************@*****.***
OBJECTIVE
To help your organization achieve its mission.
EMPLOYMENT
January 2005- Present Premier Delivery Service Harvest, AL.
Independent Contractor
Transportation of freight local and national
Budgeting and Financial obligations
Hiring
Training and Development
Overall Administrative obligations
December, 2009 to January 3rd, 2011 Medical Expenditure Panel Survey Rockville, MD
Research Data Clerk
Collect medical data for government survey
June 2004-December 2004 Hampton Inn & Suites Athens, AL.
General Manager
Responsible for 56 guest rooms, 1 meeting room and 30 employees
Scheduling of employees
Recruitment of Employees for hotel
Training and Development
Personnel Records Management
Financial and Budgeting obligations
Guest satisfaction/Guest problem advisor
Ordering of supplies for hotel
Overall supervision of hotel
October 2002-May 2004 Holiday Inn Express & Suites Huntsville, AL
Assistant General Manager
Overall supervision of 146 room, 4 banquet rooms and 48 employees
Budgeting and Financial obligations
Hiring
Guest satisfaction
Scheduling of employees
Front Desk Management
Continental Breakfast Manager
Ordering of supplies for hotel
Feb. 2001-Nov. 2001 The Forgotten Woman Boutique Nassau, Bahamas
Store Manager
Duties include sale of clothing in-store/Buyer
Scheduling of staff
Mail management of customer information into store
Answering telephone calls giving high priority to customer service and complete customer satisfaction
Collection of payments and balancing end of day payments
Marketing
EDUCATION
1967-1978 Queen’s College High School Nassau, Bahamas
Graduate High School Diploma
Certificate of School Education
General Certificate of Education
1979-1980 Professional Career Development Institute Atlanta, GA.
Certificate in Hotel and Restaurant Management
1998-2002 At Home Professionals Atlanta, GA.
Certificate Medical Claims and Billing
2001-2005 Ashwood University Atlanta, GA.
Bachelors Degree - Business Administration
2005 Unit Secretary Huntsville, AL
Certificate - Huntsville Hospital
2006-2007 The American Red Cross Huntsville, AL
Certification - Nursing Assistant
CERTIFICATES
Front Office/Reservation Training - Atlanta, GA
Guest Service Training - Manchester, AL.
Revenue Management Training - Madison, AL.
Signature Training - Henderson, AL.
The Essentials of Managing the Front Desk - Huntsville, AL.
Certified Nursing Assistant
Huntsville Hospital Leadership Program - Huntsville, AL.
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