Manager Customer Service

ANNETTE IFILL-FISHER

*** ******** ****

Harvest, AL. 35749

Tel: 256-***-****, 256-***-****

Email: abspq1@r.postjobfree.com

OBJECTIVE

To help your organization achieve its mission.

EMPLOYMENT

January 2005- Present Premier Delivery Service Harvest, AL.

Independent Contractor

Transportation of freight local and national

Budgeting and Financial obligations

Hiring

Training and Development

Overall Administrative obligations

December, 2009 to January 3rd, 2011 Medical Expenditure Panel Survey Rockville, MD

Research Data Clerk

Collect medical data for government survey

June 2004-December 2004 Hampton Inn & Suites Athens, AL.

General Manager

Responsible for 56 guest rooms, 1 meeting room and 30 employees

Scheduling of employees

Recruitment of Employees for hotel

Training and Development

Personnel Records Management

Financial and Budgeting obligations

Guest satisfaction/Guest problem advisor

Ordering of supplies for hotel

Overall supervision of hotel

October 2002-May 2004 Holiday Inn Express & Suites Huntsville, AL

Assistant General Manager

Overall supervision of 146 room, 4 banquet rooms and 48 employees

Budgeting and Financial obligations

Hiring

Guest satisfaction

Scheduling of employees

Front Desk Management

Continental Breakfast Manager

Ordering of supplies for hotel

Feb. 2001-Nov. 2001 The Forgotten Woman Boutique Nassau, Bahamas

Store Manager

Duties include sale of clothing in-store/Buyer

Scheduling of staff

Mail management of customer information into store

Answering telephone calls giving high priority to customer service and complete customer satisfaction

Collection of payments and balancing end of day payments

Marketing

EDUCATION

1967-1978 Queen’s College High School Nassau, Bahamas

Graduate High School Diploma

Certificate of School Education

General Certificate of Education

1979-1980 Professional Career Development Institute Atlanta, GA.

Certificate in Hotel and Restaurant Management

1998-2002 At Home Professionals Atlanta, GA.

Certificate Medical Claims and Billing

2001-2005 Ashwood University Atlanta, GA.

Bachelors Degree - Business Administration

2005 Unit Secretary Huntsville, AL

Certificate - Huntsville Hospital

2006-2007 The American Red Cross Huntsville, AL

Certification - Nursing Assistant

CERTIFICATES

Front Office/Reservation Training - Atlanta, GA

Guest Service Training - Manchester, AL.

Revenue Management Training - Madison, AL.

Signature Training - Henderson, AL.

The Essentials of Managing the Front Desk - Huntsville, AL.

Certified Nursing Assistant

Huntsville Hospital Leadership Program - Huntsville, AL.

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