Quality Assurance Project Manager

ARUNDHATI BISWAS

**** ******** **., ******, ** **034

Cell: 410-***-**** Email: **********@*****.***

SUMMARY

Accomplished professional with over 11 years of comprehensive strategic planning and project management experience

across various industries. Expertise in identifying growth opportunities and designing technology-driven roadmaps. Strong

background in business planning and development. Exemplary history of managing projects from initial conception,

development through implementation, to quality assurance and governance phases. Proven track record of executing

mission-critical projects, on schedule and within budget. Outstanding communication skills with proven ability to build and

lead highly efficient teams across geographic boundaries.

AREAS OF EXPERTISE

•Design Technology Roadmap • Project Lifecycle Management

•Technology Strategy Alignment • Implementing Multi-functional Projects

•Business Development • Change Management

•People Management • Product/Business Management

•Technology Capability Analysis • Quality Assurance and Governance

EXPERIENCE

BOOZ & CO. Dallas, TX

Strategy Associate (Clients: Fortune 100 Healthcare) Sep 2012 – Apr 2013

• Liaised with IT stakeholders to identify and analyze key investments and benefits of post-merger integration across

platforms to produce ~$400M in synergies.

• Analyzed key post-merger infrastructure requirements and managed client team on readiness planning to create a

comprehensive transition roadmap.

• Estimated the impact of building several strategic low cost IT capabilities based on maturity models resulting in

value-driven business process modifications.

• Conducted market assessments for an insurer and developed a decision-making matrix on how consumers select

health insurance which is estimated to improve the insurer’s customer acquisition and retention rate by 50%.

• Designed a comprehensive roadmap outlining key strategic initiatives for the client which improved operational

capabilities by 35%.

ACCENTURE Chicago, IL

Program Manager (Clients: Fortune 100 Healthcare, Fortune 100 Financial Services) Apr 2010 – Aug 2012

• Led a 17 member global team and delivered critical solutions that increased annual productivity of Sales and

Marketing business units of a top multinational pharmaceutical company by 40%.

• Streamlined project tasks and resolved issues amongst third-party vendors and client during product

development, resulting in an on-schedule release.

• Managed execution of 5 projects over a period of 10 months which enabled client to engage with a fast growing

segment of customers.

• Analyzed client’s mortgage management process and presented recommendations to senior executives which

improved the efficiency of home loan handling process by 25%.

• Managed software testing and quality-assurance processes for a multinational photography and imaging company

that resulted in improving product standards.

OPTIMOS INC Multiple cities, USA

Project Manager (Clients: Fortune 100 Retail, Fortune 500 Healthcare, IT services) Aug 2007 – Apr 2010

• Evaluated business drivers by interviewing senior executives of a retail company and provided IT-driven

recommendations for acquiring new locations resulting in increased growth.

• Directed multiple training workshops for 150 business users resulting in significant increase of application usage.

• Conceptualized and lead a team to develop a proposal and contract generation system for a healthcare company

which led to 20% process and performance improvement for the client.

Team Lead & Developer (Clients: Fortune 500 Insurance, Federal Government) Sep 2005 –

Jul 2007

• Created cross-departmental customer relationship management solution for an insurance company that enabled it

to process insurance claims faster, reduce annual operating costs by 30%, and strengthen relationship with

customers.

• Designed and implemented major initiatives for maintaining and selling archival records for the Federal

government that resulted in 35% monthly increase of online purchases.

• Recommended and managed the implementation of an IT-based optimization solution that reduced annual

operating costs by 25%.

INFOSYS TECHNOLOGIES LTD Bangalore, India

Quality Assurance Analyst May 2003 – Apr 2005

• Developed an approach to manage test execution and ensure efficiency of software applications for 2

multinational insurance companies which resulted in applications being deployed across 3 countries.

TECHNICAL SKILLS

Languages: C, C++, SQL, Java Script

CRM Applications: PeopleSoft, Siebel

Quality Assurance Tools: Test Director, LoadRunner, QTP

Databases: Oracle, MS Access

Software Applications: MS Visio, MS Project, MS Excel, MS PowerPoint, SharePoint, Salesforce

EDUCATION

THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS Chicago, IL

Master of Business Administration

Concentrations in Strategy, Finance, Entrepreneurship and General Management

• Provided pro bono consulting to Alderman's office (5th Ward) on the impact of Chicago Parking Privatization

project.

• Dean’s Academic Honor List, Student Mentor (Spring 2009).

• Student Leader/Co-chair: Corporate Management and Strategy Group, Booth India Club and Student Advisory

Council.

• Membership: Booth Consulting Club, Booth Innovation Group, Booth Leadership Group.

BURDWAN UNIVERSITY West Bengal, India

Bachelor of Engineering

• Concentration in Computer Science.

• Student Leader: Organized inaugural inter-collegiate cultural events and was recognized for contribution to

student community.

ADDITIONAL

• Volunteer at Seasons Hospice and Palliative Care center.

• Organized adult literacy programs for a non-profit organization in India.

• Trained classical singer, have performed at several concerts and radio shows.

• Fluent in English, Hindi and Bengali.

• Enjoy snorkeling (Islands of Hawaii, Miami) and tandem sky diving.

• US work authorization and no visa processing required.

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