Customer Service High School
Resume:
DIANE K MCMAHON
•PO BOX ****
Career Objectives
Seeking a long term career where I can be most effective in providing the best service possible.
Work History
LIVEOPS WORK AT HOME
Jan 02, 2012 – Present
Inbound and Outbound Calls, Multiple Programs, Computer/High Speed
Internet and Landline Phone, Knowledge of call procedures and dispositions
OAK HILLS CENTER, LAVERNIA, Texas
CUSTOMER SERVICE CLERK
May 15, 2007 - Nov 30, 2011
Cash Handling and Balancing of Drawer; Assisting Customers and Vendors; Maintaining
Supplies, Daily Use of Computers Including MS Word and Excel; Ability to Multi-Task and
Work Under Deadlines
Perform Clerical Duties Such Process Mail, Maintain Customer Contacts, and Answer
Telephones
PRIOR EMPLOYER 01/05 - 06/06, CURRENTLY EMPLOYED FOR OVER FOUR YEARS,
STABLE WORK HISTORY, DESIRING COMPANY WITH BENEFITS AND
ADVANCEMENT OPPORTUNITIES.
WEST CORPORATION, San Antonio, Texas
CALL CENTER AGENT
Jan 02, 2007 - Apr 30, 2007
Ensure that calls are processed in strict adherence to established policies, procedures, and quality
standards, as well as any federal laws and regulations
Successfully completed initial classroom and on-the-job training, as well as any new product or
on-going training. PRIOR EMPLOYER 10/04 - 01/05
HEB, San Antonio, Texas
RETAIL CUSTOMER SERVICE
Jun 15, 2006 - Jan 01, 2007
Cash Handling and Balancing of Drawer, Customer Service, Computer, Knowledge of Codes
used for Products, Part-Time
OAK HILLS CENTER, LA VERNIA, Texas
CUSTOMER SERVICE CLERK
Jan 11, 2005 - Jun 14, 2006
Cash Handling and Balancing of Drawer; Assisting Customers and Vendors; Maintaining
Supplies, Daily Use of Computers Including MS Word and Excel; Ability to Multi-Task and
Work Under Deadlines
Perform Clerical Duties Such Process Mail, Maintain Customer Contacts, and Answer
Telephones
WEST CORP, Universal City, Texas
CALL CENTER AGENT
Sep 10, 2004 - Jan 10, 2005
Inbound Call Center, Customer Service, Computer, Headset, Multiple Computer Spreadsheets,
Knowledge of Procedures and Policies
Education
LaVernia High School, LaVernia, Texas
High School Diploma/GED
Sep 1981 - May 1984
Major:Business
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