Customer Service Sales

Kara L. Zakula

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***** *. ****** ***** **. - New Berlin, WI 53151 - 414-***-**** -

www.linkedin.com/in/karazakula - **********@**********.***

Accomplished multifaceted supply chain professional with broad experience

in purchasing, planning, component expediting, sales, marketing,

engineering support and electro-mechanical/hydraulics assembly. Core team

member and team player that is highly responsive to internal and external

customer needs. Adept in consistent "on time" procurement of parts and

schedules through development of strong supplier, operations and NPD team

relationships. Outstanding communication, presentation, and leadership

qualifications. Flexibility allows for success in both independent and in

cross functional team environments. Experience includes the medical

device, industrial drive, transformer/line reactor, hydraulic/pneumatic and

electro-mechanical industries.

Demonstrated Specialties & Skills

Quality Parts Procurement JIT LEAN

Kanban Cycle Count

Inventory

New Supplier Development Key Supplier Relations Management

Pricing

Service Component Management Strategic Market & Business Planning

Training & Team Development

Technical Assembly Supply Chain MRP &

ERP

Professional Experience

Mortara Instrument - Milwaukee, Wisconsin February 2006

- February 2013

Buyer Planner

. Reviewed system reports to plan for jobs slated for assembly and managed

associated purchase orders required to

fill component demands

. Released, prioritized and procured parts for outside assembly of printed

circuit board kits through the

stock room and contract manufacturer

. Reviewed shortage parts for jobs and responded to sales coordinators and

production manager on status and availability

. Created daily and weekly reports and schedules to build jobs based on

customer orders

. Attended and reported at weekly hand shake meetings with the production

supervisor and production

manager regarding weekly build schedules

. Participated in supplier audits

IDC Industrial Drives & Controls - New Berlin, Wisconsin

February 2003 - February 2006

Sales & Operations Coordinator

. Key liaison between sales and customers; main conduit to sales team

regarding customer needs

. Developed and sent out quotes to customers

. Attended product promotional events

. Developed and maintained tracking systems for daily operations

. Entered and coordinated customer orders

. Front line customer service contact coordinating the distribution of

field support requests to other departments

TCI Trans-Coil Inc - Milwaukee, Wisconsin November 1998 -

January 2003

Career Progression

Buyer - Customer Service Representative

. Coordinated services for make to order parts

. Procured all purchased parts to support customer orders in all phases of

assembly - custom orders and cores

. Maintained purchase order status reports, late vendor status reports and

returned goods reports

. Core team member attending daily production meetings with assembly leads,

planners, schedulers and the

customer service team

. Managed safety stock and zero cost reports

. Reviewed purchase orders and acknowledgements for accuracy on all out

going orders

Marketing Assistant

. Liaison between customers and CSR (Customer Response Team)

. Planned, implemented, monitored and updated corporate sales and marketing

team strategies

. Developed and implemented customer surveys and also determined methods to

improve organizational performance

. Maintained and distributed literature for marketing and sales teams as

well as supporting trade shows

Wisconsin Air National Guard - Milwaukee, Wisconsin October

1985 - January 1999

128th Refueling Wing

E5 Staff Sergeant

Crew Chief & Hydraulic Mechanic

Served as a Guardsman for 12 years. Organized planned and executed

troubleshooting, maintenance checks,

rebuilt hydraulic/pneumatic components on KC-135 E and R model aircraft.

. Active duty participant in Desert Shield and Desert Storm

. Deployed and stationed for operations in Egypt, Saudi Arabia and Spain

. Frequently trained and mentored fellow guard members

. Military awards include:

Air Force Achievement Medal Air Force Outstanding Unit

Award With Valor

Air Reserve Forces Meritorious Service Medal National Defense Service

Medal

Southwest Asia Service Medal Air Force Longevity Service

Award

Air Force Training Ribbon Cold War Service Recognition

Wisconsin Air National Guard - Milwaukee, Wisconsin October 1985

- January 1997

128th Refueling Wing

Selected Civil Service - Hydraulic Mechanic

Served as an Air Technician for over 10 years full time. Organized planned

and executed troubleshooting,

maintenance checks, rebuilt hydraulic/pneumatic components on KC-135 E and

R model aircraft.

. Selected Civil Service WG-10 Step 5

. Frequently trained and mentored fellow guard members

Education

Alverno College - Milwaukee, Wisconsin

Completed Business Communication Coursework

Milwaukee Area Technical College - Milwaukee, Wisconsin

Business Communications

Chanute Air force Base - Rantoul, Illinois

Hydraulics and Pneumatics

Professional Affiliations

APICS

Volunteer Experience

. Wisconsin Air National Guard Color Guard

. Wisconsin Air National Guard Recruiting Campaigns - State Fair

. Saint Sava Sumadija International Folklore Dance Group

. Holiday Folk Fair International Volunteer

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