Customer Service Sales
Resume:
TERRA L. RYLANDER
The Colony,Tx 75056
214-***-**** (Cell)
The accompanying resume is submitted for your consideration, and I trust you will find it
deserving of your attention. While this resume briefly describes my qualifications, it by no
means reflects my total capabilities.
PROFESSIONAL EXPERIENCE
The Children’s Courtyard 2011 - 2012
Assisstant Director
Provides assistance to the Director in day-to-day management of staff as well as all children
enrolled. In the absence of the Director, it is my duty to ensure the operation of the school
continues in a safe and professional manner.
Data Entry 2008-2010
Office Manager
Data Entry 2007-2008
Office Manager
Maintains database by entering new and updated customer and account information. Prepares
source data for computer entry by compiling and sorting Verifies entered customer and account data by
reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is
incomplete; purging
files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data;
reviewing output.
Secures information by completing data base backups. Maintains operations by following policies and procedures;
reporting needed changes. Maintains customer confidence and
protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as
needed.
information; establishing entry priorities. Processes customer and account source documents by
reviewing data for deficiencies; resolving discrepancies by using
standard procedures or returning incomplete documents to the team leader for resolution. Enters
customer and account data by inputting alphabetic and numeric
information on keyboard or optical scanner according to screen format. Maintains data entry requirements
by following data program techniques and procedures.
Sterling United Collections Agency 2006-2007
Collections
Worked with a team to provide the needs with the consumer.
I provided my expertise in customer service and made the work environment a fast pace and
comfortable work place.
It was my duty to assist our domestic and global credit management clients in reducing their losses by
leveraging debt collection techniques that results in credit
management to lower accounts receivable inventory.
Trans Tech Merchant Services 2005 – 2006
Appointment Setter
I made outgoing calls to business owners setting up appointments so that our sales representatives could
go out and sell our electronic payment processing machines.
Interacted with problem solving, decision making skills, as well as strong written and verbal skills.
Braggin Right’s Photography 2001 - 2005 Customer Service Sales Representative
Worked as Sales Associate and increased by 33% during my first 90 days of employment, selling and
promoting sales for the company.
Provided leadership, guidance, delivering packages of pictures to people on a daily basis and packaging
posters with graphic designs.
Also, motivated a staff to provide superior results and accomplished overall business objectives.
I trained new employees as needed.
EDUCATION
2001 – 2002 - Trinity Valley Community College, Athens, Texas - Major: Communication, 32
Credit Hours
2002 – 2003 - Mountain View Community College, Dallas, Texas – Major: Communication, 30
Credit Hours
2004 – 2006- Texas A&M, Commerce, Texas – Major: Criminal Justice, 35 Credit Hours
Software – Microsoft Office, Internet Explorer and the knowledge/ability to use computers
Certifications
Law Of Contracts, Law Of Agency, Brokerage, Principle 1, Principle 2
.
Skills/Qualifications: Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality,
Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Energy
Level
I would appreciate a personal interview to discuss in great detail how my background and
abilities could be of immediate benefit to meeting your current goals and objectives.
Sincerely,.
Terra L. Rylander
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