Sales Manager

TOM A. KLOIBER

**** * ***** ****** ********, Arizona 85225-9009

480-***-**** (Leave Message) Email: **********@*****.***

OPERATIONS MANAGER

Expert in handset product advancement, including mechanical, electrical and software development

Proven visionary, transforming vision into productive action

Qualifications:

• 20 years of experience in wireless industry, with background in operations, product management, process

improvement, technical services, asset recovery program design, logistics, and procurement.

• Record of growing profitability and managing assets for telecommunications manufacturers, resellers and

distributors, from industry giants to mid-size and small niche firms.

• Experienced in dealing with global manufacturers and managing global accounts and resources.

• Strong technical aptitude and product development skills, with effective management, customer relations,

negotiating, and team-building experience.

• Skilled team leader with ability to mentor, inspire, and lead by example; give clear objectives and provide

measurable goals; and provide resources for optimum productivity.

Technology:

CDMA, CDMA 2000, TDMA, GSM, Analog GPRS, EGPRS, Edge, J2ME, Java, 1xRTT and EVDO

Computer Skills:

Microsoft Word, Excel, PowerPoint, Outlook, Project, Internet Explorer, Access. Visio, Smart Draw and Internet-

based email systems including low level browser trouble-shooting, DNS TCPIP and SMTP configuration.

PROFESSIONAL EXPERIENCE

DUE TO ECONOMIC CONDITIONS AND MASSIVE LAYOFF’S AND STAFF REDUCTIONS IN

RECENT YEARS, I HAVE WORKED MANY TEMPORARY OR PART TIME JOBS. IN THE EVENT

YOU WOULD LIKE SPECIFIC’S IN DETAIL, PLEASE ASK.

NELSON HOLLAND INC.

SYSTEMS INSTALLER/PROGRAMMER

ACCESS CARD SECURITY SYSTEM INSTALLED AND PROGRAMMING SPECIALAST. INSTALLED HIGH SCALE CARD ACCESS SYSTEMS IN

COMMERCIAL AND HIGH SECURITY BUILDINGS. PULLED CAT5 AND MULTISTRAND CABLE THROUGHOUT BUILDINGS THROUGH VARIOUS

STAGES OF CONSTRUCTION, REPAIRED AND INSTALLED CLOSED CIRCUIT TV SECURITY SYSTEMS, ACCESS CONTROL GATES FOR

COMMERCIAL AIRPORTS AND BULDINGS.

Dooco Electronics USA, Inc., Buffalo Grove, Illinois November 2006 to March 2008

Consultant / Director of OEM Sales / Business Development

Hired as consultant to reorganize OEM sales group and direct all functions of product development and

operations. Report directly to President of Operations.

RMG Enterprises, Lincolnshire, Illinois 2002 to 2006

Vice President of Operations

Directed daily company operations and served as key decision-maker on budgetary and employee relations

issues. Spearheaded customer initiatives and served as primary interface with key customers, including major

handset carriers. Made final decisions on departmental purchasing, problem-solving, and team-building

directed employee hiring and termination. Managed 5 direct reports who oversaw marketing, warranty support,

warehouse and technical departments.

• Redesigned refurbishment process that increased gross productivity and revenues.

• Guided team through first experience in new product manufacturing, determining pricing levels, product

lifecycle management and customer satisfaction plan.

• Developed initial field test program and process to collect, track and resolve problems and defects.

Motorola, Inc., Harvard, Illinois 1999 to 2002

Director of Reverse Logistics

Hired to conceptualize and create company’s asset recovery plan and revitalize logistics department. Managed

all aspects of refurbishment production, with full accountability for P&L and employee relations. Developed and

nurtured relationships with outsource vendors who provided inventory, test equipment and training on CDMA,

TDMA and GSM technologies.

• Created and implemented corporate-wide asset recovery program that produced $13 million in savings

and $20 million in new revenue for Motorola’s PCS Group during its first year in operation.

• Established benchmark to capture incoming fault analysis data of all returned cellular products to

determine quality, category, and future usability.

• Met production goals while achieving highest possible quality levels.

• Authored company’s global handset refurbishment standards.

Brightpoint, Inc., Indianapolis, Indiana 1995 to 1999

Director of Technical Services (5/97-5/99)

Promoted to create company reverse logistics program as new product offering to major cellular carriers.

Designed and managed facility with clean room environment equipped with state-of-the-art test equipment to

process, repair, refurbish, test and deploy cellular handset equipment. Facility processed over 40,000 handsets

monthly.

• Hired and trained first component-level service technicians (all achieved Qualcom certification) and

grew department from 10 associates to over 100 full-time employees in 2 years.

• Played key role in obtaining board level repair certification from major GSM handset manufacturers.

• Conceptualized and implemented value-added service programs directed to PCS carrier markets that

reduced unnecessary product returns to handset vendors.

Director of Product Purchasing (2/95-5/97)

Developed vendor relationships, negotiated contracts and sourced new product suppliers. Trained sales

associates on proper product presentation and technical aspects of product usage.

• Established previously non-existent vendor relationships with Motorola, Ericsson, Sony and Nokia and

successfully negotiated contracts with price protection clause.

• Created customer service / technical help desk dedicated to assist wholesale customers with

programming and parts-related issues.

Cellular One (Southwestern Bell MS), Chicago, Illinois 1990 to 1995

Manager of Product Purchasing

Hired to manage vendor relations, develop alternative supply channels, and serve as liaison between company

marketing division and network engineering group. Performed technical training for company sales associates

and direct / indirect sales channels.

• Negotiated contracts with major telecommunications manufacturers that ensured best pricing for

clients.

• Played key role in TDMA handset launch for Chicago market.

• Produced annual savings of over $800,000 by reducing handset inventory from an average of 29 days

on hand to less than 13 days.

• Increased OEM accessory sales by 70% in one year resulting in improved airtime revenue.

• Designed and introduced successful sales incentive programs in partnership with handset

manufacturers that increased customer market share.

Prior to 1990:

T&L Electronics, Inc. (Team Electronics), Algonquin, Illinois

General Manager and partner of high-end consumer electronics retail store. Positioned company for successful

buyout in December 1990.

EDUCATION / PROFESSIONAL DEVELOPMENT

Associate Degree in Computer Science, Elgin Community College, Elgin, Illinois

Motorola University, Schaumburg, Illinois

Dale Carnegie Speech Class, Supervisory Skills, Ethics, Employment Law,

Problem-solving, Six Sigma, Team Building I & II, and DOT Regulations

Qualcomm CDMA University, San Diego, California

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