Manager Home Health

Mitch Byers, SPHR

Dallas, Texas *****

Cell: 469-***-****

***********@*********.***

Linked-in: http://www.linkedin.com/in/mitchbyers

SUMMARY

1. Hands-on Human Resource Leader with over 14 years experience; Currently,

directing recruiting and HR administrative staff in a multi-site

environment

2. Project managed three-year "Best Places to Work" initiative resulting in

winning the award in 2009, 2010 and 2011; Created original documents for

Business Ethics Award, resulting in securing the coveted 2010 North Texas

Business Ethics Award for employer; Leveraged awards to build Employer of

Choice brand and attract top talent

3. Significantly improved new-hire retention through new on-boarding

program, introduction of first day feedback, 2-week performance review

and management training; Increased employee loyalty through employee

surveys, focus groups and rollout of rewards program

4. Strong analytical and organization skills; Demonstrated ability to build

programs and oversee projects and from concept through implementation

within tight deadline constraints; Focus on collective goals

5. Comfortable with diverse cultures and communicating at all levels of a

company

COMPETENCIES

Needs Analysis, Talent Forecasting

Promotion of Culture & Values

Leadership Coaching

New Program Creation

Recruitment & Employee Relations

Presentations & Delivery of Training

Teamwork & Consensus Building

Competency & Performance-based Programs

PROFESSIONAL EMPLOYMENT

Nov 2011 to present JDC Healthcare Management, LLC - Dallas, Texas

Jefferson Dental Clinics is a leading Texas dental care provider with 41

clinics

HR Director

. Lead team of three; Positively transformed workforce by providing HR

leadership to support the company's strategic business objectives; Track

HR/Interview metrics; Reverse historic high turnover

. Training: Developed and delivered leadership training: Behavioral

Interviewing, Performance Reviews, Effective Mentoring of New Hires,

Bullying in the Workplace, Improved Communications

. Program Development: Built robust on-boarding program; Overhauled pay and

bonus structure for the Ortho team; Significantly expanded Employee

Handbook to enhance human capital management; Created Employee Survey to

better understand risk factors related to turnover; Provided analysis and

action plan based on employee exit interviews; Built internal documents

(recruiting/on-boarding work flow, job descriptions, offer letters,

performance reviews, warning and termination reports) to facilitate

hiring, promotions and terminations of staff; Developed competency-based

succession planning

. Provide input and guidance to Regional and Territory Managers regarding

difficult employee issues; Lead investigations and provide resolution

measures regarding behavioral issues impacting business units

. Cultural Steward: Developed employee questionnaire to capture employee's

input about company's core values; Value Statements are now incorporated

into the employee handbook, interview scripts, on-boarding training and

performance reviews

. Key company contact for insurance brokers; Led transition to new

healthcare providers and expanded offerings; Responsible for

communicating all benefit changes and resolving related issues

. Point person to interface with immigration and employment lawyers to

assure legal compliance in hiring, corrective action, severance

agreements and adherence to FMLA, ADA, FLSA and H1-B guidelines

. Work one-on-one with struggling clinic managers to improve personal

communication, employee relations and problem prevention

Aug 2006 to Oct 2011 Haven Home Health, LLC - Dallas, TX

A "Top 500" Medicare home health agency (Top 1% nationwide)

Director of HR & Talent Acquisition

. Responsible for the strategic alignment of HR programs, implementation

and oversight of all hiring, on-boarding programs, employee

performance and employee bonus programs

. Project managed "Best Places to Work" initiative for three consecutive

years, including staff focus group meetings and executive recommendations

for improvement; Company awarded 2009, 2010 and 2011 "Best Places to

Work" by Dallas Business Journal; Created from scratch 33-page Ethics

notebook resulting in 2010 North Texas Business Ethics Award by Dallas

Business Journal; Leveraged awards to build monthly rewards program to

cultivate value-driven work environment.

. Performance Improvement: Developed and introduced competency and

performance-based interviews, 30-day and 90-day performance reviews;

Assisted in leadership development through delivery of 360o performance

reviews for key roles

. Leadership Training: Enhanced leadership effectiveness through training

on Behavioral Interviewing, Competency Models, Social and Emotional

Intelligence and Employee Corrective Action Plan

. Legal: Point person for escalated employee relations, grievances and TWC

action

. Recruitment: Oversight of recruiting efforts that increased employee

count 18.5% over 18 months

. Hiring: Developed and implemented tiered hiring/promotion system for

Marketing department; Incorporated social and emotional assessment for

finalists prior to hire, resulting in improved hires

. On-boarding: Revamped mentorship and training programs for new marketers;

Collaborated with managers to greatly expand "Book of Knowledge," an

extensive source book for new employees; Developed on-boarding guidelines

and trained staff on on-boarding process

. Spearheaded a number of employee programs: Introduced the peer-to-peer

Employee Awards program; Developed guidelines and implemented company's

Pay-for-Performance initiative; Developed framework for Path to

Excellence program; Developed Exit Interview script to capture and report

feedback; Created and updated Employee Handbook

2005 to 2006 MDI - Dallas, TX

$60M women-owned IT consulting firm

Senior Recruiter

Responsible for fulfilling project-based and direct hire positions for

Dallas, Atlanta and Phoenix markets.

. Made first placements for new clients: Dallas financial services

company (Architect-level); Seattle office of Telecom company (Software

tester); and Arizona bank (QA Manager).

. In one month, placed 3 new hires against 2 openings at an Arizona

utility company; All three hires required relocation because of

special skills; Recruiter of the Month, Phoenix office, December 2005

. Provided internal training (Dallas and Phoenix offices) to help

account managers and clients develop performance-based job

descriptions; Assisted Project Governance Practice with interview

scripts

. Mentored junior recruiters against performance plan

2000 to 2004 Ajilon Consulting - Dallas, TX

ISO 9001 IT consulting firm with offices in 17 countries

Technical Recruiter Manager

Recruited a wide range of technology professionals in Mainframe, Client

Server, and Web environments.

. Number 1 performer in specialized division and number 14 technical

recruiter in Ajilon's U.S. offices in 2000 (President's Club); Ranked

Number 20 (of 105) technical recruiters in Ajilon's U.S. offices,

2001. Ranked #14 recruiter among all U.S. recruiters (38 offices) in

2002; Ranked #16 recruiter among 85 U.S. recruiters in 2003 (top

producer in Dallas); Known for tackling difficult searches

. Member of the 2003 ISO Committee - assured recruiting team was

compliant with ISO processes for December audit. Passed audit with

least number of non-compliances in three years

. Personally staffed entire software testing project team for AG

Edwards, St. Louis. Additionally, staffed critical projects in Austin,

Tulsa, San Francisco, Chicago, and Kansas City

. Developed technical interview scripts for Programmers, Business

Analysts, DBAs, Architects, Project Managers, Technical Writers, and

Software Testers; Scripts adopted across the Dallas branch

EDUCATION/TRAINING

Texas A&M University at Commerce

MBA (4.0/4.0 GPA)

Amberton University - Dallas, TX

MS, Business and Human Relations (3.7/4.0 GPA)

University of Texas at Dallas - Richardson, TX

Bachelor of Art

. SPHR (Senior Professional, Human Resources) - University of Dallas,

Frisco campus

. Certified in assessing the Bar-On Emotional Quotient Inventory

(Emotional & Social Intelligence Assessment) through Multi-Health Systems

(MHS)

. 2005 - 2011, HR Southwest Conference Attendee, Fort Worth

. 2011, 2013, People in Healthcare (Healthcare HR Leadership Conference),

Houston

PROFESSIONAL MEMBERSHIPS

. SMU Cox School of Business, Executive Human Resource Roundtable

. SHRM - Society of Human Resource Management

. Dallas/Fort Worth Texas Recruiters Network (DFWTRN), Former Board

Member

PUBLICATIONS/BROADCASTS

INTERVIEW RX - Published by FrontLine Publishing, Atlanta (2006)

InterviewRX provides easy-to-use interview strategies for individuals in

job transition

Healthcare Recruiting: Are You Ready for the Challenge? - Feature article

in the April 2010 issue of Caring Magazine, a publication with national

readership in the home health and hospice industries

Aired four commentaries (3 minutes each) related to job transition and

interviewing for KERA Radio, 90.1, Dallas, Texas

Employment Radio - Interviewed by Rick Gillis for 97.5 Radio, Houston,

Texas

PRESENTATIONS

Topics have included: Interviewing Strategies, Behavioral Interviewing,

Maximizing Core Competencies, Performance-Based Job Descriptions,

Overcoming Objections and Social and Emotional Intelligence

. American Society of Quality (ASQ), Dallas

. DBM (Drake, Beam, Morin), Dallas (presentations include executive

groups in job transition)

. FENG - Financial Executive's Networking Group, Dallas

. HR Southwest/SHRM Conference, Fort Worth

. IBM employees, Dallas and Atlanta

. International Institute of Business Analysts (IIBA), Dallas Chapter

. National Association of Computer Consulting Businesses (NACCB), Dallas

Chapter

. SMU Alumni Association and SMU Career Center Services, Dallas

. TENG - Technical Executives Networking Group, Las Colinas

. Texas A&M/Commerce, Dallas Baptist University/Frisco, Texas Christian

University/Ft Worth

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