Customer Service Supervisor
Resume:
Oscar Mancia
**** **** ***** *******, ** ***** Cell# 214-***-****
*********@*****.***
Summary
Vigilant Operations Specialist with 5+ years experience in a
fast paced environment. Key highlights include extensive knowledge of
warehouse operations, electrical specialist, superb customer service skills
& an outstanding work ethic. As a Marine Veteran that has served the United
States, the next step is to provide the same level of commitment to your
company.
Knowledge, Skills and Abilities
Communication
As a recognized team leader in my department, I
consider myself to be an effective communicator. On a daily basis, I
conduct the morning team meetings with my 10+ staff members; where I
outline any previous issues, the tasks and goals of the day. Throughout my
shift, I am in constant correspondence with my staff, managers coast to
coast via email and our enormous customer & client base. Due to my
extensive business travels with the US Marines, I've encountered &
interacted with countless individuals around the world. With my bilingual
Spanish skills, I am able to efficiently connect with my expanding number
of customers, clients and staff. Leadership
As a leader in my unit; I am fully accountable for myself and my
staff. Under my leadership, I've successfully trained & cross trained
employees in our production service department. I communicate with
management at satellite locations, thereby calculating deliveries of
merchandise and resolving any discrepant packages/deliveries. I've been
responsible for auditing my team which resulted in 15% increase of
performance levels and 10% decrease in cost. During my tenure with the US
Marines, I've conducted safety courses to 25+ fellow marines in combat on
various machinery, weapons, hazardous chemicals & materials. Computer
Proficiency Computer usage ?90% where I retrieve & enter data
Microsoft Word Microsoft
Excel PowerPoint
Outlook Internet
Windows 7
Employment History
RSI Crating and Packaging
May 12 - Present
Shop Supervisor (Contract)
. Enforces policies and procedures to ensure efficient, effective, and
safe warehouse operations
. Manage employee work hours using online tool; Attention On Demand
. Collaborated with Customer Service, on all jobs to ensure the highest
quality and customer satisfaction
. Establish monthly safety training for warehouse operations
. Work directly with outside technicians for machine and tool
corrective maintenance
. Purchase inventory and job specific items for warehouse; i.e. Lumber,
Plywood, nails, etc.
. Plan next day jobs to ensure manpower is distributed according to
estimates
Oscar Mancia
Page 2 *********@*****.***
IntegraColor Printing
April 11 - Mar 12
Warehouse Supervisor
. Overhead of 2.2 million dollar inventory; increased overall inventory
by 20%
. Created new shipping and receiving SOP; while constructing a stock
transfer log
. Communicated with trucking brokers and drivers to ensure schedule
appointments and deliveries
. Increased warehouse space to created new locations in house
. Knowledgeable in shipping departments: UPS, Conway, Saia, FedEx, etc.
. Participated in weekly production meetings with Executives, Managers,
and Supervisors
. Pulled orders for internal and external customers, daily
Liquidity Services INC
Jan 10- Feb 11 Leading online auction
marketplace of full service solutions to market and sell wholesale, surplus
and salvage assets on behalf of manufacturers, wholesalers, retailers,
service companies & government agencies. Fortune 500 Company.
Warehouse Supervisor
Dallas, TX
. Proactively updated warehouse software resulting in ?25% increase in
distributions & <15% decrease in computer error
. Supervised a team of 15 employees on each shift
. Conduct a physical inventory daily of all equipment and followed up on
any discrepancies
. Handled considerable amount of customer & client issues, problems &
seeks resolutions immediately
. Top Accounts under my supervision include Amazon.Com, Costco.Com,
Bestbuy.com & more
. Lead taskforce operations with STR 5's project to reduce production
time
United States Marine Corp
Nov 04 - Nov 08 Electrician Supervisor
Various
Locations
. Conducted frequently HAZMAT safety courses of < 30 fellow marines,
management, etc.
. Ensured all electrical codes were aligned with the National Electrical
Codes (NEC)
. Stationed in Yuma AZ, traveled to Germany, Ireland, Kuwait, Saudi
Arabia, Iraq (9 months) & Camp Pendleton, CA
Education
Richland College Dallas, TX
Associates Degree in Business Management
Additional Skills
> Safety Capitan >
Forklift License
> Workplace Fire Safety Training
> Bilingual -Spanish verbal, written, reading
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