Customer Service Manager
Resume:
Sandra K. Meredith
**** *********** ****, ***********, ** 61729
BUSINESS EXPERIENCE
My background includes Supervising an office staff in a family run
business, to assisting in the development and implementation of the sales
and customer service functions in a start-up venture for a Fortune 500
company. Working with maintenance technicians and scheduling all repairs
and PM's. I have experience in dispatching rock, sand and cement trucks.
I also have QC and Purchasing background in the steel industry
I can offer expertise in the following areas:
. Supervisory experience
. Proficient in Word, Excel, and Unix
. Sales administration
. Ability to handle multiple tasks
. Dispatching
. Scheduling
. QC Assistant
. Proficient in Quick Books
. Customer service
. Accounts receivable/payable
. Trade Show Coordination
. Purchasing
. Proficient in Vantage Epicor system
. Proficient in maintenance software - Dossier.
Office Manager, Tick Steel - A Division of Morris Tick Company, Inc,
Bloomington, IL August 2011 - present
Accomplishments:
. Answer phones
. Billing/Invoicing
. Take steel orders
. Do steel quotes
. Download drawings or order for bids
. Mark drawings
. Get quotes for structural items and issue PO's
. Track all jobs
Purchasing Specialist, Sabre Tubular Structures, Inc., Alvarado, TX
February 2008 - December 2010
Accomplishments:
. Get quote for hardware and structural items and issue PO's.
. Getting quotes and issuing PO for Anchor Cages
. Order all office supplies and furniture
. Updating spreadsheets for all Jobs (plates, etc)
. Schedule trucks for pick up of Anchor Cages to delivery to customer
. Doing bids for jobs with in house QT system
Administrative Assistant/QC, Sabre Tubular Structures, Inc Ft Worth, TX
August 2007 - February 2008
Sabre Tubular Structures is division of Sabre Communications, specializing
in the production and delivering of utility and monopoles.
Accomplishments:
. Updating spreadsheets and keeping drawing files for all jobs
. Assisted Director of QC with checking CMTR's on steel plate
. Coordinate and scheduled paperwork for QC Shipping department
. Coordinate with welding manager in keeping up with weld test and
paperwork
Maintenance Scheduler/Assistant Shop Foreman/Dispatch, Transit Mix Concrete
and Materials Tyler, May 2001-July 2007
Transit Mix is a division of Trinity Industries with 70+ location,
specializing in the production and delivering of concrete.
Accomplishments:
. Coordinate and schedule work for all maintenance technicians, for East
Texas Division under the supervision of the Equipment Manager.
. Order parts, update PM sheet for services, keep files on all
equipment.
. Schedule trucks for repairs.
. Apart of the initial launch team for implementing and training
personnel for new maintenance software - Dossier.
. Dispatched Cement and Aggregate Trucks - 4 years exp.
Administrative Assistant/Customer Service, TEMCO Ft. Worth, TX July 2000-
May 2001
TEMCO is a start up venture for Trinity Industries, specializing in the
design and manufacture of concrete mixers, batch plants and replacement
parts. I transferred from another Trinity Company, Transit Mix to assist
the General Manager in setting up policies and procedures for the customer
service department and sales administration.
Accomplishments:
. Apart of the initial launch team for implementing and training personnel
for new computer system.
. Coordinated the inputting of sales orders from a nation wide sales force.
. Scheduled all shipments for products leaving the plant.
. Scheduled and coordinated with outside vendors to ensure shipments are
made on a timely basis.
. Researched and imputed customer service/warranty orders.
Administrative Assistant/Accounts Payable, Transit Mix Concrete Co Tyler,
TX Aug 1998-July 2000
Transit Mix is a division of Trinity Industries with 70+ location,
specializing in the production and delivering of concrete.
Accomplishments:
. Instrumental in the acquisition and implementation of fuel database
system.
. Developed Excel spreadsheets and Access databases that reduced process
time of vendor invoices by 50%.
. Generated and distributed month end reports on fuel usage and fuel
tracking for management.
. Coordinated and scheduled work for all maintenance technicians, for East
Texas Division under the supervision of the Equipment Manager.
Office Manager, Mohawk Field Services, Inc., Tulsa, OK 1991 - 1998
Assisted in the start-up of this refinery and equipment repair business.
Company sales doubled while I was with the company.
Accomplishments:
. Set up systems to manage office staff for accounting, quoting, and
customer service.
. Coordinated all travel for management as well as field personnel.
. Coordinated all meetings for management with prospective clients.
References
Available upon request.
Contact this candidate