Customer Service Sales

Chris Hole

**** ********** ****

TOLEDO, OHIO ***06

********@*******.*** ( (419)

***-****

Management Profile

- Sales & Marketing

- Business Development

- Client Service & Retention

Dedicated, results-driven professional with track record of exceeding sales

goals while continuously developing and implementing revenue-generating

programs. Leverage creativity and ingenuity, identifying key opportunities

to diversify and market services that increase community involvement,

resulting in significantly improved sales and exposure. Deliver outstanding

customer service while managing several accounts, both corporate and

individual, successfully maintaining and growing client base. Proven

leadership talents, effectively training, supervising, and mentoring

interns and new employees. Technologically savvy with proficiency in MS

Office Suite, MS Dynamics CRM, Goldmine CRM, Adobe Photoshop, and able to

quickly master proprietary applications.

CORE COMPETENCIES

BUDGETING Heavy phone experience Lead Generation

Marketing Initiatives B2B / B2C /Consultative Relationship Management

Team Building & Leadership Sales Mentoring & Coaching

Project Management

Professional Experience

NATIONAL CASH ADVANCE - TOLEDO, OHIO 6/2012 TO PRESENT

Customer Service Representative

Generate revenue by assisting clients with processing cash advance

transactions and cross selling MoneyGram services and Visa prepaid cards.

Make collection calls based on FDCPA guidelines. Perform opening and

closing procedures involving cash counts, cash balancing and safeguarding,

verifying safe, and preparing bank deposits.

Toledo Mud Hens Baseball Club, Inc. - Toledo, Ohio 11/2002 to 10/2011

Season Ticket & Group Sales Associate

Consistently achieve top performance as sales representative for minor

league baseball team, delivering outstanding customer service and fostering

exceptional client retention rates.

Serve as primary point of contact for season ticket, picnic packages,

merchandise, and suite rentals sales; present ticketing options via phone

consultation with individuals and businesses, identifying client needs to

inform package recommendations. Track and report sales utilizing ticket /

customer database software. Organize and manage marketing for large-scale

events, including local high school baseball games, Triple-A Home Run

Derby, and the Boy and Girl Scout Sleepovers; facilitate cross-functional

coordination for events among field operations, concessions, and the box

office; prepare and track operational budgets, collaborating with

accounting department to secure yearly event funding. Key achievements

include...

- Continuously drove sales, achieving a total of approximately $4.5M in

sales-including tickets, catering, merchandise, and suite rentals-from

2002 to 2011.

- Provide management and supervision for 5+ interns during special

events; mentor fellow associates on effective sales techniques and

client retention strategies.

- Manage and operate the Boy and Girl Scout programs, collaborating with

area councils to provide program support / funding to realize $100K+

in annual sales.

- Liaised with local businesses marketing stadium activities, generating

corporate sales of 2400+ picnics, suite rentals, and group ticket

events nearing $2.8M (2002 to 2011).

- Forged partnerships with local high school baseball coaches, leading

to seven seasons of hosting high school games and producing $300K+ in

revenue.

- Excelled at assisting Box Office Manager by operating one of two box

offices for six years; gaining cash handling, teller transaction,

drawer accounting, customer service, and management experience.

Education and Credentials

BACHELOR OF SCIENCE IN SPORT MANAGEMENT, SPECIALIZATION IN SPORT ENTERPRISE

Bowling Green State University- Bowling Green, OH

Specialized Event Training - George Phillips Customer Service Training

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