Customer Service Quality Assurance

PLEASE REVIEW MY RESUME FOR ANY POSITIONS THAT ARE AVAILABLE, THAT MY SKILLS MAY

QUALIFY ME AS AN APPLICANT, OR IF THERE IS A POSITON FOR

TRAINING. I LOOK FORWARD TO HEARING FROM YOU.

Candice Williamson

Government Reporting, Cost Basis Analyst

T D Ameritrade

4700 Alliance Gateway Freeway, Ft. Worth, TX 76177

817-***-**** Ext:201148

*******.**********@************.***

Candice Williamson

2740 Watermark Drive #827 Fort Worth, Texas 76135 Cell: 757-***-**** Email:

****************@*****.***

Career Overview

Strong communication and problem-solving skills resulted in successfully establishing and maintaining a loyal client base. A team-player bringing strong administrative skills to a growing company needing top support. Exhibits the ability to quickly learn new skills and retain new information. Showing flexibility and with priority on accurate details, maintained excellent

productivity with high quality assurance.

Core Strengths

Microsoft Outlook, Word and Excel Excellent Written and Communication Skills, Self-Motivated, Filing and Data Archiving, Administrative Operations, Team Player

Accomplishments

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with clients. Used proficient written communication skills, provided information and quality service to ensure client satisfaction.Operated computers programmed with industry- specific software to record, store, and analyze information.

Work Experience

Cost Basis Analyst/Government Reporting TD Ameritrade-Fort Worth, Texas November 2012 to Current

Reviewing, analyzing and updating client cost basis information in the GainsKeeper software. Used excellent problem solving skills to research and find resolutions to client issues and inquiries regarding their cost basis. Completed tax corrections and made updates to client’s 1099 to assist in the generating and quality assurance of tax forms. Used professional communication skills to

determine if the client’s requests are accurate, and make appropriate decisions on how to resolve the issue for a better client experience. Worked as a team player to resolve escalated problems. Showed flexibility when work flow peaked, and paid attention to small details while multi-tasking. Maintained a high level of quality while recording cost basis information.

Branch Manager Texas Car Title & Payday Loans Fort Worth, Texas July 2011to October 2012 Trained staff to ensure smooth adoption of new program. Implemented innovative programs to increase

employee loyalty and reduce turnover. Reviewed, processed, and administered client loan proposals. Prepared accurate financial statements at end of the quarter and reviewed collection reports to determine the status of collections. Actively recruited and managed new branch employees. Investigated and resolved customer inquiries and complaints in a professional manner using excellent communication skills. Managed daily office operations and maintenance of equipment, while maintaining accurate records of all business supplies. Assisted in all areas of administrative work including, data entry, receptionist duties and file

organization. Identified prospective clients by using lead-generating methods, and performing an average of 80+ calls per day.

Customer Service Supervisor Wal-Mart Supercenter Fort Worth, Texas February 2011 to July 2011 Maintained knowledge of current sales, store promotions, and policies regarding payments, returns and

exchanges. Computed accurate sales prices for purchase transactions. Conducted weekly walk-throughs with the General Manager to discuss all interior visual displays. Exceeded daily credit card application goals. Worked as a team player, performing cashier duties, product assistance and cleaning. Consistently providing excellent customer service, and trained new employees. Ensured

superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Prevented store losses using awareness, attention to detail and integrity by directing calls to appropriate individuals and departments. Monitored cash drawers in 10 checkout stations to ensure adequate cash supply at all times.

Model/Impact Abercrombie & Fitch Fort Worth, Texas November 2010 to March 2011 Management trust earned by giving responsibility of opening and closing store. Greeted customers to

determine what was needed. Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, current sales and store promotions. Worked as a team player performing cashier duties, product assistance and cleaning while providing excellent customer service. Maintained cleanliness and presentation of stock room and production floor. Prevented store losses using awareness, attention to detail and integrity. Folded and arranged garments in attractive displays. Replenished merchandise shelves with items from the stockroom. Helped coordinate store fashion events under strict deadlines. Facilitated accurate markdowns and monthly inventory.

References (Letters of referral available upon request)

Holli Simpson Previous Manager 817-***-****

Amanda Fuller Mentor 757-***-****

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