Customer Service Medical

Andrea D. McQueen

** *** **** ****●Evergreen, Alabama 36401● **************@*****.***●251-***-****

Background Summary

Highly motivated individual with extensive experience in organizing, implementing, and managing financial matters including insurance claims submission and processing, systematizing patient and client files, evaluating financial status of patients and establishing payment plans. Proven ability to counsel with clients concerning complaints and clarifying information to patients. A hands-on leader with expertise in coordinating multiple projects with timelines. Excellent organizational and communication skills. Microsoft Office Skills, Excel, Word, PowerPoint. Excellent customer service skills.

KEY SKILLS

Relating well with people Accounting and bookkeeping Self Starter

Effective Listener Clear Communicator Record keeping

PROFESSIONAL EXPERIENCE

LV Stabler Memorial Hospital Coding/Billing

Greenville, AL November 2012 - Present

Tri County Medical Center, Inc Billing Clerk Evergreen, AL December 1995 – November 2012

SallieMae Loan Servicing Center Customer Service

Lynn Haven, FL August 1994 – January 1995

Conecuh County Board of Education Secretary/Bookkeeper

Evergreen, AL August 1989 – August 1994

EDUCATION

HUNTINGDON COLLEGE, Montgomery, AL

Bachelor’s of Science in Business, August 2012

Major: Business Management

Jefferson Davis Community College, Brewton, AL

Associate Degree in Science, August 2009

Major: Education

REID STATE TECHNICAL COLLEGE, Evergreen, AL

Applied Associate Degree, May 2004

Major: Medical Office Systems and Office Systems

CIVIC AND PROFESSIONAL ORGANIZATIONS

Hillcrest High Band Booster, Treasurer

REFERENCES

Teresa Morris, Supervisor -Evergreen, AL, Phone: 251-***-****

Amanda Salter, CFO, Phone: 334-***-****

Tankia Thomas, Phone: 251-***-****

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