Customer Service Real Estate

Laura Pietrzykowski

**** ********* ***

Antioch, Ca. 94531

absn2w@r.postjobfree.com / 510-***-****

Relevant years of commendable and excellent customer service and

communication experience in sales, public relations, banking, finance,

credit union, real estate, insurance and investments, and customer

service

Professional manner and outstanding communications, with the ability

to present, negotiate and sell efficiently and vigorously

A strong customer service orientation toward all contacts, internal

and external to an organization

Unwavering optimism and perseverance to weather the challenges of a

highly-competitive industry

Enthusiastic and proactive leadership and coordination qualities to

motivate, develop, guide and empower others to succeed

Core Competencies

Focus on result; Effectively identify and resolve problems using creativity

and available resources. Tackle tough problems and follow through to

satisfactory conclusion.

Communications; Motivate team members to achieve goals, resolve

interpersonal conflicts, create positive learning environment. Proven

effective written and oral communications including ability to address

large groups.

Customer Service; Extremely sociable and able to put clients at ease.

Ability to negotiate and influence to achieve desired results.

Prioritize workload and multi-task; Flexible to changing priorities. Direct

in approach to discovering information. Make objective decisions after

analyzing data. Consider ramifications of decisions.

Resourceful and well-organized; skilled in activity planning, task

management and project follow through.

Coordination and Time Management; Adjusting actions in relation to others'

actions. Managing one's own time and the time of others.

Complex Problem Solving; Identifying complex problems and reviewing related

information to develop and evaluate options and implement solutions.

Reading Comprehension; Understanding written sentences and paragraphs in

work related documents.

Experience and Accomplishments

Financial Services Representative: Met Life April 08 Present

Works directly with clients in business

development and education presentation of life, Long

term care, Annuities, and various Insurance products

to clients (both individually and in group settings)

Sr. Underwriter: Aegis Wholesale Aug 2005 Aug

2007

Handled increasingly responsible tasks in

underwriting A, Alt A and sub-prime,specialty,

loans per various investors guidelines; including

evidencing stated property appraised values through

various property analysis methods required by Aegis

Collaborated efforts in running various

Investor AUS systems / MI systems while working

closely with Account Executives and Brokers for

placement of loans into various products offered by

Aegis

Sr. Underwriter: First National Bank of Arizona July 2004 Aug

2005

Administered accountability in underwriting Alt

A and sub-prime "specialty" loans per various

investors guidelines, as well as running various

Investor AUS systems / MI systems

Worked directly with Account Executives and

Brokers for placement of loans into various products

the Bank offers

Contract Underwriter: Radian Guarantee Feb 2003 May

2004

Performed dependability in underwriting

FNMA/FHLMC loans for National City Mortgage under a

long term contract agreement with Radian, running

DU/LP and MI systems

Sr. Real Estate Underwriter: Greenpoint Mortgage Oct 2002 Jan

(Wholesale Division) 2003

Executed tasks in underwriting for an array of

both Secondary and Portfolio products through working

with Loan Officers, Broker Sales Representatives and

Account Executives within the company as well as the

Brokers themselves in product placement

Ran and administered various Investor AUS

systems / MI systems

Residential Lending Officer: Downey Savings and Loan June Oct 2002

Oversaw tasks in originating residential loans

in compliance with Downey salable and portfolio

guidelines

Accomplished responsibility in monitoring all

aspects of loan flow from origination through funding

including running Internal AUS system within Downey

Succeeded processing and packaging for

submission to Underwriting, providing excellent

customer service both in branch and over the phone,

as well as facilitating customer care and follow-up

for future business needs in any service Downey

provides

Sr. Real Estate Underwriter: Hewlett Packard Credit Nov 1998 June

Union 2002

Administered underwriting 1st mortgages under

both portfolio and secondary guidelines (Fannie Mae,

Interfirst, Homeside) for purchase and refinance

transactions as well as fixed rate 2nd mortgages and

home equity lines for HPCU portfolio

Directly worked with branch representatives to

assist in qualifying members, answer guideline

questions and assist in placing the member into the

proper program to meet members? needs

Sr. Real Estate Loan Officer: Stanford Federal Credit Jan 1996 Nov

Union 1998

Managed complete processing of member

applications from initial appointment and/or mail

submission of applications to funding

Handled every aspect of the process, all member

contact, title contact, processing, document

preparation and submission to investors for approval

and funding for loans underwritten for sale to

investors; worked with RFC, Fannie Mae and

Countrywide as secondary lenders; administered 2nd

mortgage and home equity lines as well

Responsible for marketing products through

various branch promotions and worked with marketing

in mail promotions

Registered Representative: NEA Valuebuilder Investor Oct 1994 Dec

Services 1995

Executed responsibility in arranging for and

presentation of educational seminars within the

Southern Alameda County area to inform teachers of

their National Education Association benefit to

enroll in TSA programs to assist in saving for their

retirement

Assisted clients in preparing an investment

strategy through suggesting to enroll into program

and giving a guidelines in choosing investment

options

Prepared all necessary paperwork for payroll

deductions and transfers from other programs

Followed up semi-annually with members for

additions, deletions or any investment option changes

Career Highlights

As An Underwriter, no buybacks

As a Sales Person/Loan Officer always strive to exceed set goals

Won several incentive contests over the years

Education and Trainings

Various continuing education classes over the last 20 years in

sales and customer service

Continuing educations for Real Estate and Insurance per California

requirements

Training in Real Estate, Insurance, and Securities

Professional Licensure

California Real Estate License (2007) (currently hold)

California Life Agent License (1994) (currently hold)

Series 6 (currently hold)

Series 63 (currently hold)

Professional Affiliation

Santa Rosa Chamber of Commerce

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