Customer Service Executive Assistant

Angela L. Winfield

480-***-****

*****.********@*****.***

V IP Mortgage

Loan Processor (September 2012- January 2013)

• Loan processor for VIP Builder handling all incoming loans from construction to permanent.

• Met potential clients and prequalled them.

• Obtained all paperwork needed to get the loan underwrit ten, entered into Point and the Loan

Officer then sent to Underwriter.

• Contacted clients, as homes came close to completion, and obtained updated information to re-run

D U LP and submitted to underwriting upon completion and then got ready for closing.

• Worked with the borrowers all throughout the building process.

Express CCS

Loan Processor (September 2008- January2010)

• Started as Customer Service Representative in the call center where our duties ranged from

handling incoming loan applications and following thru with the pre-approval steps. These steps

i nvolved credit checks, referral calls and confirmation of all employment and bank information,

ending in approval or denial of loan application.

• Promoted to the Provisioning Department. This job title entailed handling all technical support

for our existing clients as well as set up for new clients. I ordered all CSR and SSL th ru

Godaddy.com to secure websites as I well as worked on a day to day basis with or support team to

create and satisfy all function requests.

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(2006-2009) Reason for gap: I was a stay at home mom raising my 3 children. My youngest is now in

school,hence in 2009 it was time for me to return to work.

Kitchens Unlimited

Executive Assistant (2003-2006)

• Started as the receptionist for Kitchens Unlimited and was promoted to be the Executive Assistant

to the Vice President.

• Scheduled meetings, note taking, processing all installations, and deliveries as well as daily

communication with the customers.

• Responsible for daily needs of the office staff and payroll.

Shelter Mortgage

Receptionist/Loan Processor (Sept 1997-November 2003)

• Started as the receptionist and was quickly promoted to loan processor t rainee under our

u nderwriter.

• Transferred to manage a builder account, as the assistant to the loan officer. Handled all calls,

and potential customers.

• Scheduled all appointments, obtained necessary paperwork and after review and verification, then

p rocessed the loan files and submitted to underwriting.

Education : Mesa Community College (2 Years; Completed General Studies)

Mountain View H igh School (Graduated: 1995

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