Customer Service Engineer
Resume:
LIJO KURIAN JACOB
Address for communication:
4E, Royal Castle Tiknar
Dorai swamy iyer Road,
M.G.Road,
Ernakulam Dist,
Kerala
Pin-682035
Email:
********@*****.***
Personal Details:
Date of Birth 20-09-1989
Sex Male
Nationality Indian
Languages English,
Known Malayalam,
Tamil
Mobile : +91-894*******
Objective
Seeking a position to utilize my skills and abilities in the Information Technology Industry, a job where growth
prospects are unlimited and individuality is recognized by work, and to achieve professional satisfaction by meeting
higher responsibilities and involving in competent work areas. My specific areas of interests are System
administration, Antivirus administration and technical support including FM support.
Professional Experience :
Reliance BPO Chennai
From June 2011 to June 2012
Customer Service Representative
Duties: Support and troubleshooting for the broadband and High speed data card customers for their issues. Taking
necessary escalation and providing solution within the given SLA period.
Tecteam IT Solutions, Ernakulam
From Oct 2012 to Present
Desktop Engineer
Roll and Responsibilities
Installation, Configurations, Monitoring and Maintenance of Desktop
Machines, Laptops, Printers and Scanners.
Maintained the up to date operating procedures inside the IT department.
Handling Anti-virus software’s installation updating and maintenance.
Configuration, troubleshooting and maintenance of mail clients Microsoft Outlook and IBM Lotus Notes.
Installation and Configuration of several Printers.
Assisted company personnel with desktop operation both hardware and software related issue
Planned routine repairs and/or system upgrades
Tested the IT networking systems, monitored the performance of network servers and maintained computer
systems of the organization.
Updated management on a regular basis through reports and emails.
Documented and maintained supply of all required inventory
Daily backups of data through ARCserve Backup Software.
Performed regular maintenance of company peripheral network
devices – printers and scanners
Supporting clients remotely with the help of Remote support tools such as Net meeting, Remote Desktop
Connection.
Professional Training :
Successfully completed the course of CCNA from IIHT, Chennai
Technical Expertise
Windows:
• Windows
• Configuring systems to use DNS,DHCP,SAMBA shares
• Using FTP service
• Adding users and computers to active directory.
• Application installation and configuration such as MS Outlook, Lotus notes etc .
• Installation, configuration, and troubleshooting of desktop machines, Printers and scanners.
Linux:
• Installation and configuration of applications
• Setting Host name and necessary configurations
Softwares:
• MS office
• Mail Clients like MS outlook and Lotus Notes
• Symantec Antivirus
Educational Qualifications:
ANNA UNIVERSITY:
BE Electronics and Communication [2007-2011] 69%
STATEBOARD:
HSE [2005-2007] 69%
STATEBOARD:
SSLC [2005] 65%
Project And Seminars :
Seminar : NETWORK LAYERS
(Covered the ISO-OSI Layers on Networking)
Project : RURAL AND SUBURBAN TRANSPORT SCHEDULING SYSTEM
Hobbies
Surfing Internet.
Listening Music.
Acknowledgement
I hereby declare that the above mentioned details are true to the best of my knowledge.
Date : Yours sincerely,
Place:
(Lijo Kurian Jacob)
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