Customer Service Manager
Resume:
Tracy Branham
**********@***.***
SKILLS
MS Excel, MS Word, MS Outlook, Jwalk, Claim Track and Data Entry. Adapt to new software effectively, ability to maneuver the internet. Complete ability to handle all Office Machines, i.e. fax machine, copier, printer, mail postage meter, and multiple phone lines. Experience in working with all types of people. Have excellent customer service skills.
EDUCATION
Received CNA Certificate May 2011; 240 hours completed including internship; High School Diploma May 1988; online for Associates Degree at Rio Salado College, and Gateway Community College.
EXPERIENCE
Care Corner - 3/1/2012 - current
Personal Care Assistant - Assisted clients in their home with daily living skills, bathing, cleaning, cooking, and companionship.
Legacy Home Care 3/01/2011 - 8/20/2012
Personal Care Assistant - Assisted clients in their home with daily living skills, bathing, cleaning, cooking, and companionship.
Sage Counseling 4/15/2010 - 4/08/2011
Family Support Specialist - Receive referrals from Child Protective Services. Met with clients two times a week, and provide the client with community resources, assist with learning parenting skills and work closely with Case manager. Monthly meeting’s with CPS to discuss all cases.
Southwest Network (Value Options) 04/26/2003- 2/19/2010
Case Manager - Case managed 35-40 Seriously Mental Ill recipients. Conducted home visits quarterly, had face to face contact at each appointment. Interviewed and wrote yearly assessments, and quarterly interviews for treatment plan goals. Assisted recipients with completing paperwork for Social Security, DES, and other paperwork that recipient would receive.
Medicare Benefit Specialist - Promotion to Benefits Specialists in July of 2005. Assist recipients in receiving benefits with Social Security, AHCCCS, and helping with other benefits that they may acquire in. Responsible for updating Benefits Screening Tool, enter into JWALK.
Office Assistant - Accompany consumers with appointments either in office or at designated appointment facility. Coordinate schedules for 6 psychiatric providers for the SMI population. Front office check - in, and scheduler working directly with the recipients. Filing correspondence in recipients charts. Assisted recipients with their needs until seen by provider. Ordering supplies for site including, office and food boxes. Responsible for updating clinical site telephone list. Complete site inspection report, facilities requests and meter readings on copier.
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