Customer Service Medical Assistant
Resume:
NADEGE ANDERSON
****************@*****.***
PROFESSIONAL PROFILE:
§1 High Attention to Detail
* ******* ******** & Relations
* ***’s
** ******* *esting
11 Phlebotomy
12 Immunizations
13 Injections
14 Nebulizer Treatments
15 Capillary Puncture
16 Patient Triage
17 EMR Systems
18 Instrument Sterilization
19 Urinalysis
20 Supply Inventory
21 Dispense Oral Medication
22 Billing & Coding
23 Typing 50 WPM
24 OSHA & HIPPA
25 Knowledge of Various Insurances
26 Team Player
27 Strong Communication & Organizational Skills
28 Task Oriented & Highly Motivated
29 Able to Prioritize Workload
30 Ability to Complete Tasks in a Timely Manner
31 Bilingual, English, French and Creole
PROFESSIONAL EXPERIENCE:
February 2013 – current Centre for Family Medicine (Florida
Hospital)
Certified Medical Assistant (Contract Assignment)
32 Injections, EKG’s, vitals, and vaccinations
33 EMR systems, EPIC and HyperSpace
August 2011 – November 2012 Rosen Medical Center ; Orlando, FL
Certified Medical Assistant
34 Assisted Physicians with minor procedures, Colposcopy, Biopsy, Pap Smear and
pelvic examinations
35 Performed phlebotomy, staple removals, IUD insertions/Removal, sterile wound
care, injections, vaccinations, ear irrigations, Echocardiograms, nebulizer treatments,
Insulin injections with proper techniques, measurements, units witnessed by the
Doctor or a nurse
36 Assisted with minor suture removal and dispensed medications
37 Interviewed patients, measures vital signs, such as pulse rate, temperature, blood
pressure, weight, and height, and records information on patients' charts.
38 Prepared treatment rooms and patients for examination and ensured instruments were
cleaned and sterilized
39 Inventories and orders medical supplies and materials.
40 Responsible for giving injections or treatments and performs routine laboratory tests.
41 Scheduled appointments and makes follow up phone calls to patients.
42 Performed administrative tasks, completed appropriate client company and OSHA
regulated forms, and provided assistance at front desk.
43 Keyed data into computer to maintain clinic and patient records.
44 Performed Triage Calls, scanned medical records into Computer, Check In & Check
Out Window, and verified Insurance/Create Referrals for Specialists
October 2009 – August 2011 Grand Villa Senior Living
Orlando, FL
Medication Technician
45 Verified identity of patient, records name of drug, dosage, route, and time
administered.
46 Presented medication to patient.
47 Responsible for taking vital signs or observes patient to detect response to specified
types of medications and prepares report and/or notifies designated personnel of
unexpected reactions.
48 Recorded and restocked medication for patients.
49 Provided direct patient care, such as bathing, dressing, feeding patients, and assisting
with examinations and/or treatments.
July 2007 – September 2009 Maxim Healthcare
Orlando, FL
Patient Care Technician
50 Assisted Doctors, Nurses, and other health care professional support staff, while
providing direct care to the patients, such as bathing dressing, feeding patients, and
assisting with examinations and/or treatments.
51 Responsible for taking vital signs (height, weight, respiration, pulse, temperature,
blood pressure and responsiveness.
52 Recorded accurate pertinent information into patient’s chart.
June 2006 - June 2007 Race Trac
Orlando, FL
Customer Service Representative
53 Provided outstanding customer service, greeted all customers, computed total
purchases, received and processed cash or credit transactions
54 Maintained knowledge of all sales, promotions, policies, procedures, and security
practices
March 2004 – June 2006 Central Florida Adult Medicine
Orlando, FL
Medical Office Administrator
55 Operated multi-lined telephone system, screened and forwarded calls, and provided
proper information.
56 Greeted patients entering establishment, determined the nature and purpose of visit.
57 Scheduled, rescheduled, and cancelled patient’s appointments.
58 Retrieved patient’s file from filing system and assured that everything was completed
in length correctly.
59 Verified patients proof of insurance
November 2002 – March 2004 Maxim Health Care
Melbourne, FL
Certified Nurse’s Aide
60 Observed and evaluated patients’ performance, social behavior, and physical health.
61 Made sure patients daily routine was successfully completed safely, such as bathing,
dressing, bathing, feeding, and exercising. Lifted and moved patient from bed to
wheel chair if needed.
EDUCATION:
City College
Casselberry, Florida
Associate of Science, in Allied Health, Medical Assisting Degree
Completion: 2011
62 Perfect Attendance
63 Student of the Quarter
64 President’s List and Honors
Florida College of Natural Health
Orlando, Florida
Therapeutic Massage
Completion: May 2008
CERTIFICATIONS:
65 Phlebotomy Certification
66 NCCT-CMA Certification
67 First Responder – CPR, American Heart Association
68 Domestic Violence – HIV/AIDS
69 OSHA/Blood Borne Pathogens Standards – HIPPA
70 CNA Certification
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