Customer Service Administrative Assistant

Email: **********@*****.*** Phone: 310-***-****

Kenya Brooks

Objective

To find a position in a stable yet exciting industry with room to grow!

Technical Skills/Proficiencies

• Costumer service professional for 6 years, Accounting professional for 4 years

• Demonstrates strong written and verbal skills and ability to establish rapport with anyone

• Self motivated, Proficiency in MS Word, Excel and Power Point

Experience

06/07-Current American Tours Los Angeles, CA

International

• Accounts Receivable Supervisor

• Manage customer accounts, Chase funds in a professional and courteous manner, post cash receipts in MAS500

• Coordinate with vendors and team members to deliver efficient results

• Print, email and post bi-weekly invoices and client statements

• Log and allocate receivables; reconcile employee reimbursements and receivables(company travel)

• Negotiate security and credit limits, manage holds and deactivations

05/05-06/07 American Tours Los Angeles, CA

International

• Customer Service Coordinator

• Answer high volume calls

• Book, cancel and amend hotel reservations

• Suggestive selling

• Work closely with vendor, clients and team members for successful dispute resolution, chargeback resolutions, and best possible prices

• Provide ample options to passengers in regards to travel and hotel stay with in depth detailed research

05/03-05/05 Corporate Office Centers Los Angeles, CA

• Administrative Assistant/Receptionist

• Responsible for the operations of the business center

• Ensured positive move in and tenancy experience

• Operational duties such as data entry, filing, conference room scheduling

• Transfer high volume calls in timely and efficient manner

• Sort and deliver mail items

• Schedule and bill conference room use

Education

Cerritos College Cerritos, CA In Progress

• T.B.A.

Leuzinger High School Lawndale, CA Diploma Received

• Diploma Received

Contact this candidate