Customer Service Sales
Resume:
Marcy J Murphy
HAVERHILL MA *****
***********@*****.***
OBJECTIVE
RETURN TO A POSITION IN A DYNAMIC ENVIRONMENT WITH THE OPPORTUNITY TO
CONTRIBUTE TO THE GROWTH AND SUCCESS OF THE COMPANY.
EXPERIENCE
2011- 2013 Hittite Microwave Company
Chelmsford Ma
Sales Administrator for a Microwave Corporation, which designs and develops
high performance integrated circuits (ICs), modules, subsystems and
instrumentation.
Sales Administrator and Customer Service Duties:
Provided customer service information regarding products, past and current
orders, tracking, and pricing for customers via phone & email, entering orders
into Epicor 9 ERP software, sending acknowledgements.
Performed accurate order entry on a timely basis of commercial and military
radio frequency products, domestic and international customers, for designated
Sales Account Executives, uploading to a secure paperless system for review and
sign off chain.
Reviewed Documentation for ITAR (International Traffic in Arms Regulations) and
EAR (Export Administration Regulations) compliance. End user forms, export
licenses etc.
Processed and provided administrative support related to business operational
needs for the product samples program. Including proper completion of end user
forms.
Identified and resolved customer issues using independent judgment and
maintained professional relationships with new and existing clients.
Computer Skills:
MS Office XP, Excel, Word, PowerPoint
Epicor 9 ERP
Global Shop Solutions ERP
Adobe Acrobat Pro 9
Front Desk, Reception Support
Greeted visitors to the facility and directed them to the point of contact.
Switchboard, scheduled conference room calendars forwarded travel arrangements
to appropriate executive for approval.
Responsible for Reception security as directed by Security Manager. Completing
and maintaining visitor logs and issuing security badges, per Company security
policies.
2002-2010 Metalcrafters Inc
Methuen MA
Production Office Administrative Assistant
Created scheduled work orders, linked associated drawings, using Global Shop
ERP Solutions.
Provided administrative support to project management, document preparation;
Linking of engineering documents, created searchable PDF portfilios for
technical documents, Adobe Acrobat Pro 9 documation review cycles .
Continuous Improvement Team Member Accomplishments:
Paperless automation project.
Company wide integration of GUI stations.
Work order change forms document review cycles for real-time value added
process control.
Business and front office support:
Operated a multiline phone system, provided professional courteous customer
service, reception and sign in of visitors. Balancing employees' timesheet,
back up for processing invoice batches.
1998 - 2001 Nefor Engineering Inc Haverhill MA
Incoming Mechanical Inspector, Quality Department
Performed mechanical inspections on sheet metal parts, sub assemblies, finished
parts to print.
Entered data into Global Shop Solutions ERP quality module, records, and
reports, and issued RMAs and follow up to customer.
1988-1998 Cooper Machine Inc
Tewksbury MA
Co-owner and Treasurer
Managed business office, payroll, and health plan administrator.
QuickBooks Pro software, MS Office.
Education:
Graduated Whittier Reg. Vo Tech High
Haverhill MA
Study: Nutrition and Diet Therapy, MS Office.
Contact this candidate