Tabatha S. Ridley-Grimaldi

*** ********* *** **

Palm Bay, FL 32905

absjgn@r.postjobfree.com

321-***-****

CAREER SUMMARY

Background encompasses over 15 years of practical experience in clinical

and technical documentation services, data base management, office

management, and marketing including the application of web-based data

acquisition systems for use in clinical documentation and technology

platforms. Over 8 years of management experience, including providing the

administrative leadership for a large sales organization. Over 5 years of

software and hardware integration for special applications. Extensive

experience in the training and motivation of professionals to effectively

use specialized resources to achieve business objectives.

PROFESSIONAL EXPERIENCE

Christian Care Ministry

2011- Present

Performance Engineering Specialist

Perform quality control audits. Monitor recorded phone calls for accurate

descriptions of the program. Monitor recorded calls for quality and key

words to insure compliance. Report compliance challenges. Contact members

of program and query experience with program and staff. Use Word to create

training materials for incoming employees. Prepare Power point

presentations with embedded video as required. Create a database for

quality audits in Access and Visual Basic.

Spheris Inc.

2006-2009

Business Process Improvement Analyst

Design, develop, implement, and maintain database work flow technologies

based upon the analysis of business requirements. Principle

responsibilities include taking ownership of the existing code base for the

applications, performing maintenance enhancements, and working to continue

migration towards .NET based platform of the future. Actively participate

in coding, testing and development activities as appropriate. Promote and

ensure adherence to Configuration Management, QA, development and project

processes and standards. Enhance existing proprietary business applications

utilizing a broad range of Microsoft technologies including: Foxpro, VB,

HTML and MSSQL. Work closely with Business Analysts, Architects and various

business areas to gather/validate requirements, understand technical issues

and limitations, and model solutions that meet the functional and technical

requirements.

Infotech Systems, Inc.

2004-2006

SQL/VFP8 Programming/Customer Service Coordinator

Train new customers on Custom Inventory Software designed and sold by

Infotech Systems, inc. Customer Service and Support with current version of

software. Create program additions to software per customer requests

including FIFO costing, Job costing, and data archiving. Programming

experience in Visual FoxPro8 and SQL. Custom report programming in VFP8,

SQL and Access. Assist in the development of the updated software version

in SQL with an ASP web based module as well as testing for quality

assurance. Assist customers in setting up ODBC interface and setting up an

Access database to extract data from AMICS database for custom report

writing. Pre-install customer data on new software purchases using a custom

interface to extract data from QuickBooks and/or Excel as needed. Use

Microsoft Office and Acrobat for brochure development and training manual

updates. Web site development and implementation of FAQ's. Office

management including office inventory control. Train new associates on the

software and office procedures. Update and develop new Policy and

Procedures pertaining to the office and software management.

Holmes Regional Medical Center

2001-2004

Emergency Department Systems Specialist

2002 - 2004

Report statistic counts to ER Director, Hospital Administration, and State

of Florida daily. Custom report writing/chart design for ER Director for

monthly, quarterly and yearly meetings. Maintain software/hardware for

Emergency Dept. including Microsoft Word, Excel, Access, and Powerpoint.

Maintain and update EmSTAT software for Emergency Dept. Train Associates on

EmSTAT, custom Groupwise - Hospital e-mail program, and any other software

needed.

PROFESSIONAL EXPERIENCE cont.

Administrative Asst to the ED and Trauma Program Manager

2001 - 2002

Assist Trauma Program Manager in planning of Trauma Conference (May Day),

including repairing extensive mailing lists, requesting vendor

participation, and following up with miscellaneous requests. Assist in

tracking certifications of RNs, Paramedics, HUCs, PCTs, ED Techs, and other

ED associates. Including maintaining associate personnel files. Attend

various management meetings and record minutes. Attend HBOC training

courses for HUC position. Assist ED Manager and RN Supervisors in various

administrative duties.

Laminated Technologies, Inc., Melbourne, FL

2000-2001

Office Manager, Sales

Customer Service and Sales of all custom laminated products. Payroll,

Accounts Receivable, Accounts Payable Prepare reports on manufacture of

laminated glass and plastic Order and track all materials for

manufacturing. Inventory control. Prepare materials for custom-built

bullet, hurricane, and impact resistant, electronic privacy glass.

ABC Awning & Canvas, Co., Inc. Melbourne, FL

1999-2000

Admin Asst to President, Sales & Marketing

Assist in sales and estimation of custom awnings for customers both

corporate and resident. Assist in marketing of customer awning. Prepare

Yellow Page ad and various advertisements. Schedule installation with

customers. Handle various Customer Service issues. Prepare reports on

manufacturing and installation of custom awnings. Prepare and request

permits from City and County Governments including consulting engineers for

preparation and sealing of engineered drawings. Prepare materials for

custom built awning designs for manufacturing department.

Meurett Sign Company 1999

Project Manager

Assisted in repairing customer relations between Meurrett Sign Company and

Contractor. Assigned to BO239 at Orlando International Airport. $1.5

million dollar project to install over 7000 signs in the airport garage.

Prepare reports for head contractor on progress of manufacturing and

installation. On site inspections and prepare site changes to airport

garage maps. Prepare RFI documents for changes to installation and

manufacturing. Submit drawings for customer approval and track

manufacturing of all signs for project. Prepare spreadsheets for Head

Contractor on sign counts during installation.

United Game Source, Indian Harbor Beach, FL

1998-1999

Administrative Assistant, Sales and Marketing

Contacted customers and marketed wholesale video games sales. Designed and

wrote commission sales personnel policy and procedure. Prepared sales and

inventory reports. Maintained inventory. Accounts Receivable and Payables.

Prepared invoices for wholesale customers. Assisted in shipping product and

customer service.

Atlantic Southeast Airlines, Atlanta, GA

1997

Flight Attendant, Inflight Data Entry

Obtained FAA security clearance. Including a 5 year background check.

Responsible for passenger customer service and safety while in flight and

on the ground. Trained as prescribed by Federal Aviation Regulations to

serve as a flight attendant on the Aerospatiale ATR-72, the British

Aerospace BAe-146, and the Embraer EMB-120. Completed all safety

regulations and CPR/First Aid courses.

As Inflight Data Entry personnel - responsible for tracking all pilot

training records and transferring information into new database tracking

system.

1 EDUCATION

Atlantic Southeast Airlines Flight Attendant Training Course - Atlanta, GA

1997

Certification Flight Attendant- Completed FAA requirements to serve as a

flight attendant FAA security clearance

International Air Academy - Vancouver, WA, USA 1988-

1989

Graduated - 3.5 GPA

Contact this candidate