Customer Service Sales
Resume:
Tabatha S. Ridley-Grimaldi
Palm Bay, FL 32905
*********@*****.***
CAREER SUMMARY
Background encompasses over 15 years of practical experience in clinical
and technical documentation services, data base management, office
management, and marketing including the application of web-based data
acquisition systems for use in clinical documentation and technology
platforms. Over 8 years of management experience, including providing the
administrative leadership for a large sales organization. Over 5 years of
software and hardware integration for special applications. Extensive
experience in the training and motivation of professionals to effectively
use specialized resources to achieve business objectives.
PROFESSIONAL EXPERIENCE
Christian Care Ministry
2011- Present
Performance Engineering Specialist
Perform quality control audits. Monitor recorded phone calls for accurate
descriptions of the program. Monitor recorded calls for quality and key
words to insure compliance. Report compliance challenges. Contact members
of program and query experience with program and staff. Use Word to create
training materials for incoming employees. Prepare Power point
presentations with embedded video as required. Create a database for
quality audits in Access and Visual Basic.
Spheris Inc.
2006-2009
Business Process Improvement Analyst
Design, develop, implement, and maintain database work flow technologies
based upon the analysis of business requirements. Principle
responsibilities include taking ownership of the existing code base for the
applications, performing maintenance enhancements, and working to continue
migration towards .NET based platform of the future. Actively participate
in coding, testing and development activities as appropriate. Promote and
ensure adherence to Configuration Management, QA, development and project
processes and standards. Enhance existing proprietary business applications
utilizing a broad range of Microsoft technologies including: Foxpro, VB,
HTML and MSSQL. Work closely with Business Analysts, Architects and various
business areas to gather/validate requirements, understand technical issues
and limitations, and model solutions that meet the functional and technical
requirements.
Infotech Systems, Inc.
2004-2006
SQL/VFP8 Programming/Customer Service Coordinator
Train new customers on Custom Inventory Software designed and sold by
Infotech Systems, inc. Customer Service and Support with current version of
software. Create program additions to software per customer requests
including FIFO costing, Job costing, and data archiving. Programming
experience in Visual FoxPro8 and SQL. Custom report programming in VFP8,
SQL and Access. Assist in the development of the updated software version
in SQL with an ASP web based module as well as testing for quality
assurance. Assist customers in setting up ODBC interface and setting up an
Access database to extract data from AMICS database for custom report
writing. Pre-install customer data on new software purchases using a custom
interface to extract data from QuickBooks and/or Excel as needed. Use
Microsoft Office and Acrobat for brochure development and training manual
updates. Web site development and implementation of FAQ's. Office
management including office inventory control. Train new associates on the
software and office procedures. Update and develop new Policy and
Procedures pertaining to the office and software management.
Holmes Regional Medical Center
2001-2004
Emergency Department Systems Specialist
2002 - 2004
Report statistic counts to ER Director, Hospital Administration, and State
of Florida daily. Custom report writing/chart design for ER Director for
monthly, quarterly and yearly meetings. Maintain software/hardware for
Emergency Dept. including Microsoft Word, Excel, Access, and Powerpoint.
Maintain and update EmSTAT software for Emergency Dept. Train Associates on
EmSTAT, custom Groupwise - Hospital e-mail program, and any other software
needed.
PROFESSIONAL EXPERIENCE cont.
Administrative Asst to the ED and Trauma Program Manager
2001 - 2002
Assist Trauma Program Manager in planning of Trauma Conference (May Day),
including repairing extensive mailing lists, requesting vendor
participation, and following up with miscellaneous requests. Assist in
tracking certifications of RNs, Paramedics, HUCs, PCTs, ED Techs, and other
ED associates. Including maintaining associate personnel files. Attend
various management meetings and record minutes. Attend HBOC training
courses for HUC position. Assist ED Manager and RN Supervisors in various
administrative duties.
Laminated Technologies, Inc., Melbourne, FL
2000-2001
Office Manager, Sales
Customer Service and Sales of all custom laminated products. Payroll,
Accounts Receivable, Accounts Payable Prepare reports on manufacture of
laminated glass and plastic Order and track all materials for
manufacturing. Inventory control. Prepare materials for custom-built
bullet, hurricane, and impact resistant, electronic privacy glass.
ABC Awning & Canvas, Co., Inc. Melbourne, FL
1999-2000
Admin Asst to President, Sales & Marketing
Assist in sales and estimation of custom awnings for customers both
corporate and resident. Assist in marketing of customer awning. Prepare
Yellow Page ad and various advertisements. Schedule installation with
customers. Handle various Customer Service issues. Prepare reports on
manufacturing and installation of custom awnings. Prepare and request
permits from City and County Governments including consulting engineers for
preparation and sealing of engineered drawings. Prepare materials for
custom built awning designs for manufacturing department.
Meurett Sign Company 1999
Project Manager
Assisted in repairing customer relations between Meurrett Sign Company and
Contractor. Assigned to BO239 at Orlando International Airport. $1.5
million dollar project to install over 7000 signs in the airport garage.
Prepare reports for head contractor on progress of manufacturing and
installation. On site inspections and prepare site changes to airport
garage maps. Prepare RFI documents for changes to installation and
manufacturing. Submit drawings for customer approval and track
manufacturing of all signs for project. Prepare spreadsheets for Head
Contractor on sign counts during installation.
United Game Source, Indian Harbor Beach, FL
1998-1999
Administrative Assistant, Sales and Marketing
Contacted customers and marketed wholesale video games sales. Designed and
wrote commission sales personnel policy and procedure. Prepared sales and
inventory reports. Maintained inventory. Accounts Receivable and Payables.
Prepared invoices for wholesale customers. Assisted in shipping product and
customer service.
Atlantic Southeast Airlines, Atlanta, GA
1997
Flight Attendant, Inflight Data Entry
Obtained FAA security clearance. Including a 5 year background check.
Responsible for passenger customer service and safety while in flight and
on the ground. Trained as prescribed by Federal Aviation Regulations to
serve as a flight attendant on the Aerospatiale ATR-72, the British
Aerospace BAe-146, and the Embraer EMB-120. Completed all safety
regulations and CPR/First Aid courses.
As Inflight Data Entry personnel - responsible for tracking all pilot
training records and transferring information into new database tracking
system.
1 EDUCATION
Atlantic Southeast Airlines Flight Attendant Training Course - Atlanta, GA
1997
Certification Flight Attendant- Completed FAA requirements to serve as a
flight attendant FAA security clearance
International Air Academy - Vancouver, WA, USA 1988-
1989
Graduated - 3.5 GPA
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