Customer Service Human Resources
Resume:
QUALIFICATIONS
. Excellent customer service skills with the ability to make difficult
decisions to find solutions to problems based upon the overall
objectives of the company.
. Extremely proficient in data entry; detail-oriented with the ability
to prioritize and handle multiple tasks with ease and accuracy
. Strong people skills with the ability to effectively communicate
verbally as well as written to accomplish goals both through formal
and informal channels.
. Dependable, well organized with the ability to use good judgment and
make strategic decisions; the willingness to look beyond own area
of responsibility, analyze and determine what needs to be done and
takes personal initiative to accomplish it.
. Can work well under pressure with the ability to encourage,
implement new and different work processes and ideas.
WORK HISTORY
Sept 2012 - Nov 2012 GroundWorks Campaigns
Campaign Organizer
. Going door to door to a targeted list of voters
from the Registrar's office to discuss
propositions that were on the 2012 California
ballot.
Jan 2012 - May 2012 Pride Staff
May 2011 - Nov 2011 Valuator/Validator
. Evaluating petition voter forms and validating the
voter's information on s pc. Assisted the
V.P. of Operations in packaging petition forms to be
shipped out.
May 2007 - Oct 2008 Power Staffing Solutions Inc.
Customer Care Specialist at Total Training Inc.
. Duties included but were not limited too;
checking inventory, shipping dates,
shipment tracking, checking order status and
advising customers on company's' product lines.
. Handled high volume inbound customer service calls
and order processing along with creating and
processing incident reports and returning
merchandise authorization.
. Worked closely with Customer Service/Claims Units
to ensure satisfactory customer service.
Jun 2006 - Apr 2007 Various short term or temporary positions,
including:
Del Mar Thoroughbred Club
. Assisted with ADP payroll processing inputting
employee hours into the system, filing the
employees hours for the week and helped answering
employee's questions about payroll.
Solatube International Inc.
. Assisted with data entry; inputting customers
orders into system and scheduled appointments
for company's CFO with outside vendors
Jan 1997 - Jun 2005 North County Times Newspaper
Billing Clerk
. Prepared monthly billing statements and mailed
them out via an automated billing system.
. Oversaw and verified all subscription reports to
ensure accuracy then mailed to the vendors
. Worked in the Page Design Dept. which had daily
deadlines inputting customers classified ads into
the system
EDUCATION
Monsignor Scanlan H.S. - Bronx, NY
REFERENCES
Furnished Upon Request
REFERENCES
Annmarie Bourgeois - Director, Inside Sales/Customer Care, Total Training
Inc. 760-***-****
Jennifer Schmid - Senior Customer Care Specialist, Total Training Inc.
Peggy Chapman - Human Resources Director, North County Times
Kyle Krahel-Frolander - Lead, Groundworks Campaigns
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