Customer Service Manager
Resume:
JOANNE OTA
Los Angeles, CA 90016
email: *********@*****.***
Objective Seeking employment with a firm that will utilize my transportation/legal/administrative secretary/office management skills.
Experience
Ota Trucking, Inc.
01/1990-07/2009
Office Manager
• Handled customer service: developed and expanded business; improved and retained relationships with existing customers; re-established contact with and regained former customers
• Assisted both customers and brokers with trucking logistic practices
• Coordinated container pick-up/delivery, loose freight, and air cargo
• Troubleshot/resolved issues with customs and bills of lading
• Ensured company maintained current licenses and insurance
• Dispatched trucks from terminals to consignees
• Maintained accounts payable
Law Offices of Bush, Schweitzer, et al, and
Law Offices of John Hayes
03/1983-01/1989
Legal Secretary
• Transcribed and prepared legal documents
• Interviewed clients for follow-up caseloads
• Coordinated attorney and court calendar
• Entered data for attorney billable hours
• Answered telephones
Education El Camino College, Torrance, CA
• Computer training
Los Angeles City College, Los Angeles, CA
• Legal assistance
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