Manager Customer Service

Myra Hyde Schrock

Victorville, CA

****.*******@*****.***

818-***-**** cell

SOFT SKILLS

EFFICIENT TIME MANAGER FLEXIBLE/ADAPTABLE

STRONG WORK ETHIC

GREAT TEAM PLAYER WORKS WELL UNDER

POSITIVE ATTITUDE

EFFECTIVE TEAM LEADER

GOOD COMMUNICATION

PRESSURE

DETAIL-ORIENTED

SUBJECT MATTER EXPERT

SKILLS

OUT-OF-THE-BOX THINKER

HIGHLIGHTS OF EXPERIENCE

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Customer Service Secretary Teacher Aide

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Representative Correctional Officer Cashier

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Rehabilitation Tech Rehab Tech

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Facility Manger Health Aid

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Administrator Instructor

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Education

Certified Medical Assistant: American Red Cross (1995) Has Expired

Methodist Hospital: Medical Terms and Basic Computer (1997)

Specialized training in the areas of juvenile probation officer, ministry, foster parenting

Crocket State School (2010) 300hrs training Juvenile Correction Officer

Navarro College – Corsicana, TX 80hrs Pre-service Academy (2010

Skills

Microsoft Office, Typing, 10-Key, Filing, Medical Records

Excel. Word Process, Personal Computer, Internet Explorer,

Spreadsheets, etc.

Professional Work Experience

Le Foyer, Inc. dba The Caring Bunch

10710 Belmar Avenue Northridge CA 91326 03/2013-Present

Supervise (6) men in a group home. ADL-cook, clean and bath.

Shave and do laundry. Transport on activities, etc.

Building Rehabilitation Industries (San Fernando, CA 91340 10/2012/3/2013

• Direct Care Staff –At Adult Daycare- Supervised adult who are

• Mental challenged, autism, ADA, Alzheimer, Seizures, etc. Teach

and do vary group actives.

FWISD Fort Worth, TX

Substitute Teacher Assistant./Clerk/Secretary

Assist Teacher in classroom, preform other assignments as

needed. Special Education, Link Program. 1st thru 12th grade 11-11-08/12

Richard Milburn Academy (Ft Worth, TX) 11/11-02/12

Substitute Teacher

Supervised youth in class room, give out work assignment

Answer phones, file clerk, etc. Work where needed

Gainesville State School (Gainesville, TX) 04/11 – 08/11

Crockett State School (Crockett, TX) 03/10 – 03/11

Juvenile Correctional Officer

• Supervised youth, ensured safety, promoted independence

• Transported, escorted youth to school to doctor appointments

• Conducted behavior group studies; documented point sheets and discipline action

Holdsworth Inc. (Las Vegas, NV) 08/07-01/08

Home Health Aid

• Supervised disable men in a group home; cooked and assisted with laundry

• Transported to activities and doctor appointments

• Passed out medication daily; promote independence and safety

NECP (Nevada Enrichment Community Program) (Las Vegas, NV) 04/06-04/07

Rehab Tech

• Supervised brain trauma patients; transported to school and activities

• Issued medication, prepared meals and assisted with personal grooming

• Documented daily activities

Agape Mission House (Camarillo, CA) 09/05 - 02/06

Facility Manager

• Supervised boys ages 12-18 and staff.

• Met with staff and supervisors

• Shopped for household items and food; transported clients to school and activities

Care Inc. (Camarillo, CA) 04/05 - 08/05

Child Care Worker/Facility Manager

• Proper supervision of girls ages 12-18 with drug and Alcohol abuse

• Transport to AA meetings, school, shopping, and activities

• Assist in cooking meals, washing laundry and grooming daily

Carrie Tate/Vennetra Tate daughter 10/04 - 04/05

Home Health Aid (private duty)

• Cooked, cleaned, and assisted with personal grooming

• Transported to doctor appointments

Senatobia Sr/Jr High School (Senatobia, MS) 10/02 - 10/04

In School Suspension Instructor/Teacher Assistant

• Supervised one to twelve students suspended from class

• Mentored, encouraged and counseled youth; took disciplinary action when needed

Auto Zone Store (Senatobia, MS) 03/03 - 03/04

Cashier

• Counted money tray before opening store.

• Checked out customers; stocked shelves, setup display sales items

Methodist Hospital (Memphis, TN) 07/95 - 12/01

Certified Medical Assistant/Patient Care Associate/Unit Secretary

• Assisted patients in personal grooming (i.e. bathing, shaving and taking vitals)

• Checked patients in rooms, gathered personal data, filed insurance claims

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