Customer Service Manager

***** *. ***** **. . ****, AZ *****

Phone 480-***-**** . E-mail ************@*****.***

Amber N. Abel

Work experience

April 2012-Current Ellen Steele Allare

Personal Assistant

Responsible to completion of insurance

applications, and necessary forms needed to obtain

Life, Disability or Long Term Care insurance

Completed customer policy change requests including

but not limited to change of beneficiary, change of

dividend and change of ownership

Assists office manager with policy delivery and

application submission.

Completed customer requests for summary of

insurance, and policy information.

Maintains busy calendar for Insurance professional.

Nov 2011- April 2012 Portamedic

Customer Service Representative

Answered phones in a high call volume office

Worked daily reports from examiners and agents

regarding status of orders for clients

Took in orders with sensitive client information

Scheduling and rescheduling appointments based on

consumer and examiner availability.

Outgoing calls to consumers to schedule

appointments or answer exam related questions.

Sending exam paperwork via fax to agents and

insurance carriers

Worked with direct billers to process orders and

complete paperwork so billing could take place

Worked with agents and assistants to resolve any

scheduling or customer service related issues

Feb 2011-Nov 2012 Balboa Insurance Company

Flood Department Associate

Tracking and monitoring of flood insurance coverage

on behalf of consumers

Update borrower flood coverage based off of

official insurance documentation.

Ordered Lender Placed insurance based on shortages

in coverage

Corrected prior Lender Placed coverage ordered in

error.

Obtained new insurance documents as needed from

agents and carriers.

Researched prior Lender Placed policies and

refunded as needed.

Temporary contract completed.

March 2008-March 2009 World Communications Center

Billing Clerk

Invoicing (domestic and international).

Auditing of records to ensure billing accuracy

Posting of daily sales

Daily billing/reconciliation

Accounts receivable/ Collections

Required to deliver a high level of quality

customer service due to VIP or high profile

clients. Worked with many government entities as

well.

Lay off.

November 2006-March 2008 Uncopiers

Personal Assistant

Monthly expenses

Travel plans for executive members of the team

Assisted in Government proposal preparation

Federal and State Tax preparation

Data Entry

February 2000-November 2006 Milano Music Center

Repossession Manager

Invoicing

Collections calls inbound/outbound

Posting of daily sales

Managing repossession staff of 6-10 individuals

Data Entry

Customer Service face to face and over the

telephone

Daily cash deposits

Register reconciliation

Managed Data entry staff during high volume input.

Multiple phone lines

Education

1997-2000 Red Mountain High School Mesa, AZ

References

Jane Hazel Phone:480-***-****

(Office Manager Ellen Steel Allare)

Cari Woytus Phone: 602-***-****

(Manager at Balboa and Portamedic)

Michelle Osife Phone: 602-***-****

(Office Supervisor Portamedic)

Programs and Systems

Proficient in Microsoft Office. Some QuickBooks

experience. Experience with SAGE and SAP. 10 Key,

65 WPM.

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