Human Resources Management

ZELMA DENISE BALLARD

*** ******** ****** *.*.

Palm Bay, Florida 32908

*********@*********.***

Home: (321) 952–8184 Cell: 321-***-****

Education

**/**** - ****** ** ****, Procurement and Acquisition Management, Webster University

12/2003- Bachelors of Science, Information Systems Technology, University of Central Florida

5/1999- Associates, Computer Aided Drafting & Design Technology Brevard Community College

(U) Clearance: Cleared for Top Secret information an granted access to sensitive compartmented information based on single scope

background investigation completed on (2009/02/04)

CERT-Certificate: Government Contracting, Webster University, Merritt Island, Florida (August 04, 2012)

Office Automation and Technical Skills

The Administrative Assistant will conduct research, compile data, develop reports, complete special reports and assist in coordinating the

planning activities for the department.

•Manage supervisor's calendar and independently schedule appointments.

•Screen incoming calls, prepare correspondence and respond independently when possible.

•Prepare memorandums.

•Direct preparation of records such as agendas, notices, minutes and resolutions.

•Act as custodian of documents and records.

•Maintain organizational files and records.

•Communicate on behalf of the Vice President of Maintenance & Engineering to various company employees.

•Arrange travel.

•Prepare timesheets.

•Reconcile invoices.

•All other duties as assigned.

Office: Typing 50-60 wpm, AFRIM record/filing system, General office equipment (e.g., fax machine, copier, postage meter, etc…)

Operating Systems: Install and troubleshoot Windows, Windows 2000/XP/Vista/NT

Software: C++, Visual Basic.NET, HTML (created and edited user manuals),

Database: Database design and configuration using TOAD SQL Server (Financial Management application)

Software Testing: Visual Basic.Net programming software testing and writing documentation

Work Experience

01/05/2009 to 01/05/2011 – Temporary Position-Air Force Technical Application Center,

Job Address: 1030 S. Highway A1A, Patrick Air Force Base, Florida

Title: Administrative Secretary/Management Assistant

General duties included but were a not limited to performing various administrative duties in support of the entire organization.

Performed office automation support using multiple programs and software (i.e., Microsoft Office Suite, Time Keeping systems, etc…).

Reviewed, edited, checked and formatted work products, presentations and technical documents completed by others to ensure format

policies were followed; provided recommended updates and revisions for final processing. Position was located in a multi-layered fast

paced and diverse environment that required excellent verbal and written communication skills. I interacted and coordinated with

government program managers, team leaders, subordinate groups to plan, coordinate, organize and support their varied meetings and

activities. This also included developing working relationships with sister organizations to improve and strengthen formal internal

procedures and administrative controls, formal coordination among subordinate units, and formal progress reporting system. All of these

activities were sufficiently complex and require continuous monitoring with a high degree of attention to detail.

6/24/02 to 4/13/07 L3Communication, Job Address: 1030 South Highway A1A, Patrick Air Force Base, Florida.

Title: Senior Data Coordinator.

Responsibilities: I stored, maintained and configuration controlled existing and new range systems technical documentation for Spacelift

Range System hardware and software. This included transforming legacy documentation into an electronic technical manual format

established for the Spacelift Range System Contract (SLRC). I was responsible for ensuring technical documentation data rights were

obtained from vendors in advance of scanning vendor documents and subsequently coordinating customer data requests for obtaining

information in support for SLRC. Performed advanced database entry to ensure configuration management (CM) was accurate and

timely. Updated contractual and technical documentation in CM Data Vault software tool; a commercial-off-the-shelf (COTS) based

capability for hardware. Provided Technical Order Management Agency (TOMA) support and coordination associated with Commercial

and Military Specification and Technical Orders. Was part of a team that supported the Disaster Recovery Library and Software

Configuration Control Library.

4/1/02-6/21/02 AlphaTech Systems, Incorporated, 1216 Prospect Avenue, Melbourne, Florida.

Title: Office Manager

Responsibilities: Duties included but were not limited to Accounts Payable, Accounts Receivable, Payroll, Human Resources, and

general office administration. Coordinated and participated in the interviewing process and provided data entry across multiple business

automation systems. Provided assistance to human resources with the hiring process and all HR related paperwork. Communicated

directly with job applicants on specific details of position descriptions and responsibilities, compensation, benefits, schedules, working

conditions, and promotion opportunities. Reviewed and interpreted company policies, procedures, standards, and regulations.

6/4/01-4/1/02 Manpower Temporary Job Service, 4450 West Eau Gallie Boulevard, Melbourne, Florida.

Title: Computer Technician

Responsibilities: Provided installation and software configuration support. Thoroughly documented issues and appropriate resolution for

configuration control/management tracking and disposition.

8/00-11/00 Office of Veteran Affairs, Campus Life, University of Central Florida, 1519 Clearlake Road, Cocoa, Florida.

Title: Work Study Intern.

1997-1999 Rockwell/Collins, 110 West Hibiscus Boulevard, Melbourne, Florida.

Title: LAN Hardware Technician

1996-1997 United States Army-Reserve, 143rd TRANSCOM, 2800 Dowden Road, Orlando, Florida.

Title: Motor Transportation Specialist

Title: Administrative Clerk

1995-1996 United States Postal Service, 640 East New Haven Avenue, Melbourne, Florida.

Title: Casual Clerk

1992-1995 United States Army Corps of Engineers, Richardson Resident Office, P.O. Box 398, Anchorage, Alaska

Title: Office Automation Clerk and Financial Clerk.

1992-1996 United States Army Reserve, 813th HQ Engineers Bn. Fort Richardson, Alaska

Title: Motor Transportation Specialist

1988-1991 United States Army, HHC 43D FORSCOM FC, Fort Benning, Georgia

Title: Motor Transportation Specialist, Administrative Clerk

Technical Training

11/12/2007-11/16/2007 New Horizons Computer Learning Center of Orlando, Florida

4994 – Introduction to Programming Microsoft .Net Applications with Microsoft Studio 2005

Awards

2003 Spirit of Excellence Award, providing quality and timely support to customer.

2005 Spirit of Excellence Award, a History of Excellence through teamwork.

Military Honors

• As an Office Automation Clerk for the United States Army Corps of Engineers, received a Letter of Recognition and Award Nomination

for the District Outstanding Clerical and Management Support Employee of the Quarter year and month.

• Army Service Ribbon

• Humanitarian Service Medal

• National Defense Service Medal

• Southwest Asia Service Medal

• Army Lapel Button

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